Business Details
1125 Lexington Ave, New York, NY
10075, United States
Certified by Verizon • Feb 22, 2026
(212) 355-1333
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
252 reviews
5 stars
231
4 stars3
3 stars0
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Sam, John, and Zack for their exceptional service.
Efficiency
Many reviews noted the quick and seamless process of purchasing and setting up new phones, with staff making transitions easy and stress-free.
Expertise
Customers appreciated the staff's ability to answer questions thoroughly and provide valuable information about plans and promotions, enhancing the overall shopping experience.
Mixed Experiences
While most feedback was positive, there were a few negative experiences reported, particularly regarding aggressive sales tactics from some employees.
- BSBrad Stevens1 day ago5.0The staff at the Verizon store on 78th and Lex is fantastic, particularly Min!! I recently needed help purchasing and setting up a new phone, and he walked me through the entire process. He’s kind, patient, incredibly knowledgeable, and very helpful. I’ll definitely be returning, and I can’t recommend enough. Very satisfied customer here!!
- CSC&Z SchillerFeb 10, 20265.0Best Verizon Store in Manhattan. Sam and John went the extra mile to make sure we had the best plan for our needs and the best service from Verizon. They also helped us upgrade our Mom’s phone even though she is in a different state (she is on our plan). Dealing with cell phone companies is usually a hassle, but these guys make it painless. 100% recommend.
- TATalia AielloFeb 7, 20265.0Sam was absolutely amazing. After a frustrating experience at the Verizon on 86th (do not recommend), coming here was such a relief. He helped me secure a great deal on my existing account and got my phone fully set up with zero stress. He’s clearly great at what he does, and I couldn’t be more grateful!! Highly recommend this location and Sam for all your technology needs!
- MTMatthew TorkianFeb 5, 20265.0John and Min truly went above and beyond for me and my fiancée. They were incredibly knowledgeable, patient, and took the time to understand exactly what we needed for our wireless plan and TV apps. They made the entire process smooth and stress-free, explaining everything clearly and making sure we were fully set up before we left. It’s rare to get this level of service these days, and we really appreciated their hard work and professionalism. Highly recommend working with them if you need help with your phone plans — A+++ experience all around!
- DKDavid KramerFeb 2, 20265.0Sam helped me upgrade my iPhone while lowering my monthly bills by reviewing the overall bill with me and deleting unnecessary services Very accessible and friendly and always willing to help. Will be my first stop during next upgrade cycle.
Frequently Asked Questions About Verizon
What types of products does Verizon at 1125 Lexington Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are available at the Verizon store in New York, NY?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet, with options for in-store pickup.
What are the store hours for Verizon at 1125 Lexington Ave?
Monday to Friday from 9:00 AM to 7:00 PM, and Saturday and Sunday from 10:00 AM to 6:00 PM.
What payment methods are accepted at the Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon provide any options for device pickup or delivery?
Yes, Verizon offers in-store pickup but does not provide delivery services.
What languages are supported at the Verizon store?
The store supports English and Spanish languages for customer service.
Can customers recycle electronics at the Verizon store?
Yes, the Verizon store offers electronics recycling services.
What nearby dining options can customers visit before or after shopping at Verizon?
Customers can enjoy meals at nearby restaurants like Pastrami Queen (kosher deli), Kairi Sushi, and Don Filippo (Italian pizza).
Are there any nearby services where customers can handle shipping or notary needs near Verizon?
Yes, customers can visit FedEx Office Print & Ship Center for shipping needs and a Notary public nearby for document notarization.
What nearby healthcare options are available close to the Verizon store?
Nearby healthcare providers include DR Cosmetic Inc (family practice) and Northwell Health Physician Partners Colon and Rectal Surgery at Lexington Avenue.
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