Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
238 reviews
5 stars
196
4 stars
5
3 stars
5
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Tulsi, Sam, and Sid.
Mixed Experiences
While some customers had excellent experiences, others reported issues with service quality and misleading information regarding fees and promotions.
Store Environment
The store was generally described as clean and well-run, contributing positively to the customer experience.
Technical Support
Several reviews noted that staff were able to assist with technical issues and phone setups effectively.
Sales Practices
Some customers expressed concerns about aggressive sales tactics and unexpected fees, leading to dissatisfaction.
- KMKerry McNeilly1 day ago5.0Sam was really great to work with- he handled my phone upgrade seamlessly. Thanks so much for your help! Highly recommend this location!
- KWkaren winterstahl1 day ago5.0If you’re in the market to get a new phone, which I don’t know why you wouldn’t be this is the place to come. They are so helpful so accommodating and they always work out a really good deal for you. It’s not if you’re gonna get a new phone it’s when.
- DTDiane TisdallOct 12, 20251.0Extremely unhelpful. Verizon sent me to pick up a modem here and they could not find my order. The attendant would not assist at all to locate my order.
- DCDan CoreyOct 6, 20255.0Sam is awesome and so incredibly helpful. He got me a really good deal and made sure everything went smoothly - and went out of his way to help when anything didn’t go as planned. Seriously these guys are amazing - highly HIGHLY recommend them
- AKAmin KhalafAug 12, 20251.0Absolutely despicable experience with Sam. Went to return my routers and cable box and he told me that they wouldn’t take my personal garbage back in the form of the power adapters and remotes. When told him that’s what 4 different customer reps told me to do, he said he couldn’t care less and that I could trash the stuff in the garbage can on street corner. Great stuff from Verizon and Sam
Frequently Asked Questions About Verizon
What products does Victra, the Verizon Authorized Retailer, offer at their New York location?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for the Victra Verizon store on 1430 2nd Ave, New York?
The store is open Monday to Friday from 9 AM to 7 PM, and on Saturdays and Sundays from 10 AM to 6 PM.
Which payment methods are accepted at Victra Verizon store?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services allowing customers to collect their purchases directly from the store.
What brands are available at the Victra Verizon retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
How can I schedule or manage my Verizon services related to Victra?
You can use the My Verizon app available on the Apple App Store or visit https://m.vzw.com/naR38wFT?locationcode=E519501 for scheduling and service management.
Is there free Wi-Fi available at the Victra Verizon store?
Yes, the store offers free Wi-Fi to customers visiting the location.
What nearby places can I visit for a coffee or snack before or after shopping at Victra?
Nearby you can visit Dunkin' for coffee and donuts or Sprau's Kebab n Salad for fast food options.
Are there any fitness centers near the Victra Verizon store?
Yes, RIPPED Fitness and The Gym are nearby fitness centers where you can work out before or after your visit to Victra.
What health care services are located near Victra on 2nd Ave in New York?
Nearby health-related services include Barry Weinberg, MD (pulmonologist), Rubin Frenkel, MD (OB-GYN), and Dr. Doris Day (dermatology).