Verizon

4.4
239 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1430 2nd Ave, New York, NY
10021, United States

Hours

Reviews

4.4
238 reviews
5 stars
196
4 stars
5
3 stars
5
2 stars
3
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Tulsi, Sam, and Sid.

Mixed Experiences

While some customers had excellent experiences, others reported issues with service quality and misleading information regarding fees and promotions.

Store Environment

The store was generally described as clean and well-run, contributing positively to the customer experience.

Technical Support

Several reviews noted that staff were able to assist with technical issues and phone setups effectively.

Sales Practices

Some customers expressed concerns about aggressive sales tactics and unexpected fees, leading to dissatisfaction.
  • KM
    Kerry McNeilly
    1 day ago
    5.0
    Sam was really great to work with- he handled my phone upgrade seamlessly. Thanks so much for your help! Highly recommend this location!
  • KW
    karen winterstahl
    1 day ago
    5.0
    If you’re in the market to get a new phone, which I don’t know why you wouldn’t be this is the place to come. They are so helpful so accommodating and they always work out a really good deal for you. It’s not if you’re gonna get a new phone it’s when.
  • DT
    Diane Tisdall
    Oct 12, 2025
    1.0
    Extremely unhelpful. Verizon sent me to pick up a modem here and they could not find my order. The attendant would not assist at all to locate my order.
  • DC
    Dan Corey
    Oct 6, 2025
    5.0
    Sam is awesome and so incredibly helpful. He got me a really good deal and made sure everything went smoothly - and went out of his way to help when anything didn’t go as planned. Seriously these guys are amazing - highly HIGHLY recommend them
  • AK
    Amin Khalaf
    Aug 12, 2025
    1.0
    Absolutely despicable experience with Sam. Went to return my routers and cable box and he told me that they wouldn’t take my personal garbage back in the form of the power adapters and remotes. When told him that’s what 4 different customer reps told me to do, he said he couldn’t care less and that I could trash the stuff in the garbage can on street corner. Great stuff from Verizon and Sam

Frequently Asked Questions About Verizon

What products does Victra, the Verizon Authorized Retailer, offer at their New York location?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the operating hours for the Victra Verizon store on 1430 2nd Ave, New York?

The store is open Monday to Friday from 9 AM to 7 PM, and on Saturdays and Sundays from 10 AM to 6 PM.