Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New York, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2875 Broadway.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
161 reviews
5 stars
152
4 stars1
3 stars0
2 stars2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being patient, knowledgeable, and helpful, with specific mentions of employees like Shrey, Sourav, and Shraddha.
Sales Experience
Customers reported positive experiences with the sales process, highlighting the staff's ability to find promotions and discounts that suited their needs.
Store Environment
The store was described as friendly and welcoming, with many customers appreciating the pleasant atmosphere and helpful staff.
Technical Assistance
Several reviews noted the staff's competence in resolving technical issues and assisting with phone setups, contributing to a smooth experience.
Mixed Experiences
While many reviews were positive, some customers reported issues with billing and hidden fees, indicating a need for improved transparency.
- NSN SINKOFFNov 4, 20255.0Super professional and gracious.
- EHEmily HintonNov 3, 20255.0Shraddha was very kind and helpful in fixing my issue!
- RRricki ragsOct 24, 20251.0After everything went through just end up making up a lie not to sell me the phone
- YPYvonne Pratt-JohnsonOct 9, 20255.0Shraddha assisted me with my many cell phone challenges today. She was informed, knowledgeable, professional and supportive. She was also friendly. I appreciate her kindness as well! Thank you, Shraddha for your excellent work. You are truly awesome!
- MEMelanie EversleySep 28, 20255.0I had an unbelievably amazing experience at this Verizon store and I would recommend them in the highest, especially Sourav, who went absolutely above and beyond for me. On Friday, Sept. 26, I was having not so great of a day. I was walking down the street reading texts, saw one that really annoyed me, and I tripped and fell. Not only did I get banged up and embarassed, but when I picked up my phone, the screen was cracked and the picture was gone. I went home, logged on to my computer, and found a couple of Verizon stores close to me, but their reviews were mediocre or worse. Then, I saw this store listed with a rating of nearly five stars. The reviews were extremely complimentary. I took the extra time to travel there and I was glad I did. I explained to Sourav, one of the employees, that buying a new phone was an unexpected expense and that I was prepared to buy the oldest iPhone they had available. Sourav got to work on his tablet and found several promotions for me so that I could walk out with the newest iPhone and a monthly payment of only $5-$10 more. As he was working away we got to talking, and I mentioned that my mother had passed in '24 and I was still dealing with bills related to that, which I pretty much had been handling by myself. He mentioned the recent passing of his grandmother and we got to talking about that. We commiserated about all the different sorts of stresses that come with loss. I think that motivated him to help me even more. At a certain point, I was blocked from moving forward because, with my phone not working, I was without two-factor authentication and could not respond to verification texts. I decided to go home, figure out a plan, and return the next day. When I returned, Sourav was on his way and his colleagues were very nice and kept giving me updates on how far he was (the subways were acting up -- no surprise there). When Sourav arrived, he said that after I left, he had been working on finding me more deals. It's been awhile since I've experienced this level of customer service. He threw in a number of accessories at a discount too. And because we couldn't do a direct transfer from my old phone because the screen wasn't working, he told me to come back if I get the screen repaired and he will transfer everything directly over. I am actually glad I fell and broke my old phone because I now have a state-of-the-art phone and I know which Verizon store I will be using from now on.
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 2875 Broadway offer?
Verizon at 2875 Broadway offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, wireless service plans including 5G, and award-winning customer service.
What are the store hours for Verizon at 2875 Broadway?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon at 2875 Broadway provide in-store pickup for online orders?
Yes, Verizon offers in-store pickup service for online orders at this location.
Which major wireless and device brands are available at Verizon on Broadway?
Major brands include Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and others.
Can I get new lines or upgrade my device at the Verizon Broadway store?
Yes, the store offers services such as new lines, upgrades, device activation, financing, and bill payments.
What kind of customer service specialties does the Wireless Zone Verizon store provide?
They specialize in Verizon Wireless services, excellent customer service, and wet phone recovery, providing expert service on Verizon products.
Are there nearby transit or landmarks that can help me find Verizon at 2875 Broadway?
Nearby notable places include Warby Parker eyewear shop, The Heights Bar & Grill, and Bank Street Bookstore, which can serve as landmarks to locate the store easily.
Can I visit Verizon at 2875 Broadway and then explore nearby dining options?
Yes, after visiting Verizon, you can enjoy nearby restaurants such as Shaking Crab for seafood, Junzi Kitchen for noodles, and Vareli for Mediterranean cuisine.
What educational institutions are close to Verizon at 2875 Broadway?
Close to Verizon are institutions like Community Impact at Columbia University, Bank Street College of Education, and Bank Street School for Children, which customers might be visiting.
How can I contact Verizon at 2875 Broadway and find their online presence?
You can call them at +1 646-368-1181, visit their website at https://shop.wirelesszone.com/ny/new-york/2875-broadway, or check their Facebook page Wireless Zone, Verizon Authorized Retailer.