Verizon

4.0
174 reviews

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our New York, NY location.

Location

Verizon
26 W 23rd St, New York, NY
10010, United States

Hours

Reviews

4.0
174 reviews
5 stars
109
4 stars
19
3 stars
11
2 stars
7
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Saad, Mo, and Bibba, while others reported rude and unhelpful interactions.

Store Experience

Several reviews highlighted a positive in-store experience with quick service and knowledgeable staff, although some customers faced long wait times and disorganization.

Product Issues

There were complaints about unauthorized charges and issues with product availability, leading to frustration among customers.

Staff Knowledge

While some staff were noted for their expertise and assistance, others were criticized for lack of knowledge and poor problem-solving skills.
  • RS
    Raisa subha Sadia
    1 day ago
    5.0
    I had a great experience at the Verizon store. The staff was very friendly, “saad and Abdullah”😊 they are professional, and patient. They took the time to explain all my options clearly and helped me choose the best plan for my needs without any pressure. the service was quick .I really appreciated how knowledgeable and helpful the team was. Highly recommend this location for anyone looking for excellent customer service!
  • GG
    Gregg Gaubatz
    2 days ago
    5.0
    Abdullah was great in helping me exchange my Pixel 8A for a new Pixel 10 phone. He transferred all of my old data to the new phone and ensured everything was working properly. He was very friendly and efficient.
  • AK
    Ariella Keller
    Jan 4, 2026
    5.0
    Saad from Verizon Flatiron made the entire process of starting a new account and upgrading my phone incredibly smooth and stress-free!! He was knowledgeable, patient, and took the time to explain all my options clearly, making sure I got exactly what I needed. His professionalism and friendly attitude truly stood out, and the whole experience was seamless from start to finish. Excellent customer service—Saad is a huge asset to Verizon!!!!
  • ZH
    Zaheda Haidri
    Jan 3, 2026
    4.0
    Editing my review from 5 to 4 because I have had good service at the store upgrading my Google Pixel 6 to 10 Pro. However, I have been calling the store to follow-up on a few things from my in-store visit but their VM is not set-up and they are not answering.
  • JS
    joel Simone
    Dec 29, 2025
    5.0
    The service the representative of your company have been most accommodating and with expedition of say to expedite the services which I need I’m rather satisfied with it and I think that all in all it to be returned, that is to say continue services thank you very much good day And then hit and then hit post