Location.com logo
Brand Certified

Verizon

3.9
(150 reviews)

Business Details

100 Wall St, New York, NY
10005, United States
(212) 814-4341
https://www.yourwirelessinc.com/locations/

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our New York, NY location.

Location

Verizon
100 Wall St, New York, NY
10005, United States

Hours

Reviews

3.9
150 reviews
5 stars
98
4 stars
10
3 stars
4
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised individual employees for their helpfulness and knowledge, particularly Keshawn, Cami, and Julio, while others reported rude and dismissive behavior from staff.

Service Efficiency

Several reviews highlighted quick and efficient service, with customers appreciating the prompt assistance they received during their visits.

Inconsistent Experiences

While some customers had positive experiences, others reported issues with service quality, including misinformation about promotions and unhelpful staff.

Management Issues

Multiple reviews mentioned poor management practices, with some customers feeling that staff were not adequately trained or motivated to assist.
  • MR
    Melissa Rosie
    2 days ago
    5.0
    KeShawn is amazing he helped me with my phone upgrade. He’s cute too lol
  • MD
    Manuel Delgado
    4 days ago
    1.0
    STAY AWAY! I WAS KICKED OUT THE STORE WHILE CHANGING A ORDER.. IF I WAS WHITE THIS WOULD'VE PLAYED OUT DIFFERENTLY! THESE PEOPLE DONT DESERVE TO DEAL WITH CUSTOMER'S AND SHOULD BE REPLACED . I RECORDED MY WHOLE EXPERIENCE AND WILL SEEK LEGAL ACTION AND MAKE FORMAL COMPLAINT TO THE FOLLOWING DEPARTMENTS LISTED BELOW!.. This experience left me feeling undervalued as a customer and made the visit frustrating and inefficient. I value your business and have been a customer in the past, but this interaction fell short of the level of service I expect and have seen provided to others. I would appreciate if you could look into this matter, provide feedback on what may have occurred, and let me know what steps will be taken to ensure better service in the future. I am indefinitely filing this complaint with your agency and any other relevant oversight bodies until the matter is properly addressed and resolved to my satisfaction. Such as the BBB, FTC, DCWB . Just because you own a franchise don't mean you can treat people however you want.
  • GK
    Gerda Kohlheb
    Feb 6, 2026
    1.0
    1600$ they call me at 10 pm and say they will cut off my phone service. Have dealt wit veriizonbusiness office They straighten out but do not inform the division who have phone sales so every few months they call up at 9 or 10 at night and turn off my phone. This is pure harassment
  • MM
    Michelle Munro
    Feb 3, 2026
    5.0
    Keshawn, was the best . He was knowledgeable about different plans and assisted me with all the questions I had .
  • TS
    thaqeef shamakh
    Jan 28, 2026
    1.0
    The guy over their is rude and impolite . He talks to the customers impolitely Send your employees to somewhere they learn how to talk to customers That’s why your review is 👎🏼

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: