Verizon

4.9
443 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New York, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 892 2nd Ave.

Details

  • Curbside pickupNot available

Location

Verizon
892 2nd Ave, New York, NY
10017, United States

Hours

Reviews

4.9
432 reviews
5 stars
418
4 stars
3
3 stars
0
2 stars
0
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being knowledgeable, polite, and eager to help, with specific mentions of employees like Reshma and Barbara.

Efficiency

Many reviews highlighted the quick and efficient service provided by the staff, resolving issues in a timely manner.

Professionalism

The staff was frequently described as professional and patient, with several customers noting their attention to detail.

Store Environment

The store was noted for its clean and welcoming atmosphere, contributing to a positive shopping experience.

Problem Resolution

Customers appreciated the staff's ability to resolve complex issues, often going above and beyond to ensure satisfaction.
  • JS
    Judith Salavetz
    Oct 23, 2025
    5.0
    Amazing, incredible The very best Verizon customer service I have ever had. Everyone in this shop is knowledgeable, polite, eager to help in a kind respectful manner. Barbara, you are the very best. You solved my activation problem in exactly 42 seconds where the nightmare Verizon store on 6 th Avenue and 57 street could not go it in 2 days in addition to being rude, condescending and pretty much having no idea what they are doing!!! Thank you Barbara You are not a 5 star but a 10 review This is the only Verizon store anyone should ever go to❤️❤️❤️❤️❤️❤️
  • MG
    Mark Grenader
    Oct 23, 2025
    5.0
    Super efficient and helpful experience
  • TC
    Trevor Carter
    Sep 30, 2025
    5.0
    Thanks Barbara and Reshma
  • AD
    Aachen (D)
    Sep 27, 2025
    5.0
    Mr.Arbaaz was amazing! He was very professional, patient, and detail-oriented. He helped me set up my phone plan when others couldn’t, and made the whole process smooth. Highly recommend his service!
  • RJ
    Raed Jaber
    Sep 22, 2025
    5.0
    I had a problem migrating my number from my iPhone 16 to the 17 and gave them a call , the lady on the phone was very helpful and kind , she was patient and guided me how to resolve the issue , I recommend coming to this store if you come across any issues , her name was Reshma , thank you again :)

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in New York offer?

Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

Where is the Verizon Wireless Zone store located in New York?

The store is located at 892 2nd Ave, New York, NY 10017.