Verizon

4.9
259 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New York, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 395 3rd Ave.

Details

  • Curbside pickupNot available

Location

Verizon
395 3rd Ave, New York, NY
10016, United States

Hours

Reviews

4.9
256 reviews
5 stars
244
4 stars
3
3 stars
0
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being helpful, patient, and knowledgeable, with many customers highlighting individual employees like Elizabeth, Mickey, and Amulya for their exceptional service.

Efficiency

Customers reported quick and seamless experiences when upgrading or setting up new devices, often noting that the process was handled in a timely manner.

Knowledgeable Staff

Many reviews emphasized the staff's expertise in explaining plans, promotions, and technical issues, contributing to a positive customer experience.

Friendly Atmosphere

The store was described as welcoming and friendly, with staff making customers feel comfortable and valued during their visits.

Problem Resolution

Several customers mentioned that the staff effectively resolved issues that had been problematic with other locations or online support, showcasing their commitment to customer satisfaction.
  • CW
    Colby Wagner
    Nov 16, 2025
    5.0
    Amazing service, saved me hundreds of dollars! Highly recommend this location.
  • MM
    Marilyn Marilyn
    Oct 29, 2025
    5.0
    Calm, professional, patient solutions to all your phone problems!
  • DA
    diamond albert
    Oct 24, 2025
    5.0
    The staff at the Verizon store were extremely helpful and patient adding and upgrading my Fios package and getting me a lower price
  • NI
    Noorul Islam
    Sep 29, 2025
    5.0
    Really helpful and great service at the store.
  • RF
    Ross Forman
    Sep 25, 2025
    5.0
    Mickey was great! We had been on the phone with several other customer service reps for hours but nobody was able to help us until we went to Mickey. He really saved the day! He was so kind and knowledgeable. We would 100% recommend this location for any technical support.

Frequently Asked Questions About Verizon

What products and services does Verizon at 395 3rd Ave offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service, including 5G service for consumers and businesses.

What are Verizon's store hours at 395 3rd Ave?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.