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Verizon

4.4
(130 reviews)

Business Details

1218 2nd Ave, New York, NY
10065, United States
(646) 726-4621

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is New York’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep New York connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1218 2nd Ave, New York, NY
10065, United States

Hours

Reviews

4.4
130 reviews
5 stars
109
4 stars
1
3 stars
2
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and knowledge, with specific mentions of employees like Julio, Peter, and MD.

Negative Experiences

Several reviews highlighted issues with misleading sales practices, poor customer service, and dissatisfaction with billing and account management.

Store Environment

Some customers noted the store's atmosphere as friendly and welcoming, while others reported long waits and confusion regarding services.

Product Knowledge

Employees were frequently commended for their technical expertise and ability to assist with various phone and plan options.
  • VL
    Vitalii Liashenko
    Dec 23, 2025
    5.0
    Really fast and professional help from stuff! My best recommendations!! Guys helped with 2 lines and new phones configuration just in a few minutes!
  • A
    --
    Dec 23, 2025
    1.0
    Although the sign says, "VERIZON", this is not a corporate store. It's owned by an individual. I wonder if the owner knows what's going on. Unscrupulous business practice! They told my son he can get a brand new free I-phone, a holiday special, and hooked him in. Incidentally, he's not even an authorized person on the account to make purchases or changes. This free phone actually cost just over $1400 when said and done. The salesman also changed all the calling plans on the account to a more expensive plan. My son had no knowledge this was being done, nor the authority on the account to do so. Yet, somehow the salesman did it. AVOID, AVOID, AVOID! This store will respond with call and give a central 800 #. You guys are terrible, you can't run from karma!
  • MP
    Maria Pagliano
    Dec 11, 2025
    5.0
    Avevamo un problema e siamo stati assistiti da Sabrina che ci ha supportati con competenza e con un sorriso, cosa rara e piacevolissima. Grazie, raccomandatissima.
  • JH
    Johnathan Hadar
    Oct 30, 2025
    1.0
    They sold me a damaged screen protector and wouldn’t replace it. Shitty costumer service
  • SK
    Stacey Kotler
    Jul 16, 2024
    5.0
    First, it is VERY tough to figure out how and where to leave a review. This is a disservice to your employees who work very hard. Second, it would be amazing to have an in-store QR Code for customer feedback in real-time. If customers have to wait, work to find where to leave a review, and not have employee names, the reviews WILL NOT happen. This customer feedback is critical for Verizon to give credit where it is due, and to immediately address any issues. Well, at this location there are no issues. MD ARIF is fantastic. I came in with a shattered iPhone 14 Pro Max. He helped me to upgrade to a 15 Pro Max, even though Verizon did not have the exact phone I wanted (i.e. color and storage capacity), he walked me through why I would be completely OK with the phone that was in-stock. This is a LONG process - over an hour with the data transfer - ARIF was patient, professional, and a pleasure to deal with. He even helped me find the correct new case for my phone that was sturdy, stylish, and the right size. I wholeheartedly recommend this Verizon Wireless location for any and all cell phone needs, and 100% would ask for MD ARIF. ARIF - Thank you for your help yesterday for an unexpected phone issue, on the hottest day, and when I was pressed for time. Your calm demeanor and positive attitude made me feel at ease, and confident that I would leave with a functioning new fabulous phone. And I did! Everything works. THANK YOU SO MUCH!!!

Frequently Asked Questions About Verizon

What services can I get at the Verizon store located at 1218 2nd Ave, New York?

At the Verizon store on 1218 2nd Ave, you can upgrade smartphones like iPhone, Samsung Galaxy, Google Pixel, or Motorola, shop wireless accessories, choose exclusive Verizon plans and services, and get help with your Verizon account.

What are the operating hours for the Cellular Sales Verizon store at 1218 2nd Ave?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.

Brand Certified Facts from Verizon

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