Business Details
1293 Broadway, New York, NY
10001, United States
Certified by Verizon • Feb 22, 2026
(917) 351-8000
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/new-york/new-york/herald-square-1111630
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
531 reviews
5 stars
306
4 stars
62
3 stars
30
2 stars
24
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising individual employees for their helpfulness, while others report rude and unprofessional behavior from staff.
Management Issues
Several reviews highlight poor management practices, including inadequate training and failure to resolve customer issues.
Long Wait Times
Customers frequently mention long wait times and understaffing, leading to frustration during visits.
Misinformation
Multiple reviews indicate that customers received incorrect information regarding plans and promotions, resulting in unexpected charges.
- QMQueen MFeb 14, 20265.0Joseph has the patience of a saint. Great customer service, very polite, and understanding. Very helpful.
- MMMikeNY1Feb 13, 20265.0Joseph was unbelievably helpful friendly helped me with everything I needed great personality and very knowledgeable. He’s wonderful and an asset to your company.
- JSJohanna SantamariaFeb 12, 20265.0I had an amazing experience in this store they were all friendly and helpful, Ian was amazing, he helped me and explained to me everything. Ian is the man
- AZAlfonso ZitoFeb 6, 20265.0I’m really glad I met Ian, he helped me resolve a very tough issue with my account. Verizon is fortunate to have someone like you on the team!
- SSsuzy shenJan 18, 20261.0Unprofessional and intimidating My issue was never resolved at this store, and I previously received incorrect guidance from staff, reflecting poor management and inadequate training. More concerning was the store manager’s behavior. While I was asking for help, I was publicly threatened and told to leave the store. As a female customer and a loyal Verizon customer for over four years, this interaction was intimidating and made me feel unsafe. I do not recommend visiting this location.
Frequently Asked Questions About Verizon
Where is the Verizon store located in New York?
The Verizon store is located at 1293 Broadway, New York, NY 10001.
What are the store hours for the Verizon New York location?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
What products does Verizon offer at this store?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops, including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I order online and pick up my Verizon purchases at the New York store?
Yes, you can buy online and pick up your order in store with options including in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at the Verizon store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Does the Verizon store have free Wi-Fi available?
Yes, free Wi-Fi service is available at the Verizon store.
How can I schedule an appointment at the Verizon New York store?
You can schedule an in-store appointment through the My Verizon app or by visiting the store's website.
What nearby transit options can help me get to the Verizon store?
The SUBWAY Station 14 St and Metro De New York train station are nearby public transit options that can help you reach the Verizon store conveniently.
Are there any notable shopping destinations near the Verizon store?
Yes, nearby shopping destinations include Diamond and dials jewelry store, Greenflea Market antique store, H&M clothing store, and Famous Footwear shoe store, perfect for exploring before or after your Verizon visit.
Can I find nearby legal or professional services in the area around the Verizon store?
Yes, nearby professional services include Mario Bejasa Law Office, Arun Misra lawyer services, R-Square legal services, Berzak Associates Architects, and others offering a range of legal and professional expertise.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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