Verizon

Reviews

• AM

  Alice A. Mercer

  Feb 14, 2026
  1.0
  horrible customer service. The worst that I've ever had.
• MC

  Marie A. Cowan

  Feb 8, 2026
  1.0
  Terrible customer service
• AV

  Angel Valiente

  Jan 16, 2026
  1.0
  I had a very bad experience at this location yesterday! I'm supposed to pick up 4 samsung ultra 512gb and I end up picking 256gb instead and not even let me choose which color until now the phone are still sealed and no paper receipt given even though I asked for it! She replied everything it is on email now also put unnecessary insurances on the bill without me aggreeing on it also i did not saw my $200 giftcard on verizon promotions while she was rushing to finish my order! I was so rushed that I told Emily I wasn't too happy with the purchase and I even got charged 29.99 extra which I told her I wasn't told upfront and was refusing to accept it and she was rolling her eyes all over and making a sound on her mouth it is very RUDE and unacceptable.
• MC

  Mami Chula

  Jan 12, 2026
  2.0
  This place is not good,never have a solution to you problem write away they sent you to call verizon.Dont wait you time going there.
• FA

  F A

  Dec 24, 2025
  1.0
  This Verizon store needs some very basic lessons in proper customer service. Today was my first time at this location, and there is no one to really greet you as you walk in or instruct/assist with what to do. I walked in and an associate was sitting down at a table with another customer. He was dealing with that customer, while passively talking to me. (I was only there to pick up my new phone and potentially purchase a charger.) I work in customer service as well, and I don't like having to try and figure out if you are talking to me, or talking to someone else because you are not looking at me, nor properly connecting with me as a customer. Speaking politely to customers and interacting is YOUR JOB. I asked the associate if he was working with the gentleman sitting in front of him (because I didn't want to intrude on another customers time.) He passively mentioned me showing my ID. I began to ask questions about what exactly was going on because he was passively engaging. Instead of properly calmly explaining the process of what he was doing or what I needed to do, his behavior and demeanor was becoming.... hostile. I'm assuming because I was asking questions about his behavior etc. Instead of UNDERSTANDING or listening to what I said, he brushed me off, waved his hand and said that I could just "wait then" with a nasty attitude. Most of this conversation with him was being held with his head down looking at a tablet and not really engaging in conversation and looking irritated. This is 100% POOR CUSTOMER SERVICE. Aggrevated, I started complaining about him to another associate there (which is NOT her issue), but I was upset because how does me simply picking up my phone (which should have been fairly easy to do), instead becomes an aggressive situation??? I complained to the manager as well. The associate I was complaining about tried to argue over me and talk over me as if I'm imagining things. I have a right to be upset regarding his behavior. Then, when I told him to not talk over me or try to shut me up about it, he walked away and said, "I'm not going to do this." HE WAS SURE READY TO TALK THEN!!! When I got the manager involved. 🤨 He talked more THEN than he did when answering my questions!! That says alot when you are willing to get involved when I complain, but NOT when I need help in the store as a customer. He doesn't know basic decency and he has poor communication skills. That associate is miserable concerning customer service, being polite and engaging. ALSO, I ordered my phone through Verizon DAYS prior and no one sent any type of email regarding my phone being at the store for pick up. I had to call them and check on whether my phone was there or not. They were suppose to be messaging ME about it. I'm never going to this location again. ONE miserable star. Customers should really start escalating complaints to corporate offices and upper management. If people don't have proper customer service skills, they SHOULDN'T BE WORKING IN CUSTOMER SERVICE. P.S. One security guard mentioned signing into their system using their portals. That was nice of him to do because the associates have NO JOY working there or enthusiasm to help customers. And there was another woman at the door who was security who was polite. Other than that, I would give zero stars if I could.

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