Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
281 reviews
5 stars
132
4 stars
29
3 stars
12
2 stars
15
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude, unhelpful, or dismissive staff, while a few praised specific employees for their exceptional service.
Staff Competence
Numerous reviews highlight a lack of product knowledge and training among staff, leading to misinformation and unresolved issues for customers.
Store Management
Several customers expressed dissatisfaction with management's handling of issues, describing them as unprofessional and unhelpful, contributing to a negative overall experience.
Wait Times
Customers frequently mentioned long wait times and overcrowding in the store, often exacerbated by staff being unengaged or inattentive.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided helpful and friendly service, indicating that there are capable staff members within the store.
- YWYvonne Wang4 days ago5.0Jaylene has been amazing since we switched over from AT&T. She’s always super helpful and really knows her stuff. We had some billing issues in the first couple of months, and she cleared everything up quickly and patiently every time. If you’re coming to the Verizon store at Grand Central, definitely ask for Jaylene—she’s wonderful!
- KNKyle NewmanOct 6, 20251.0Near useless
- DPDanna PolikoffSep 24, 20255.0Vijay is a SUPERIOR associate and a TREMENDOUS asset to Verizon!! I HIGHLY RECOMMEND the company recognizes the PROFOUND ability and quality of customer care of this individual.
- DODaniel OrlowSep 15, 20255.0James was fantastic and thorough!
- MOMary OrrsonAug 22, 20255.0Grand Central Verizon location is the best! I had frustrating issue involving activation of new phone and Ryan spent close to an hour to resolve problem. The manager, James, also helped out - overall my best Verizon Store experience. Thank you Ryan and James!
Frequently Asked Questions About Verizon
What are the Verizon store hours at 420 Lexington Ave in New York?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What 5G smartphones can I find at Verizon's New York store?
You can discover the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon store in New York.
What are the options for receiving my online order from Verizon?
Online orders can be picked up in-store, delivered with free 2-day shipping, accessed via express lockers, or delivered same-day in select areas.
Can I schedule an appointment to visit the Verizon store in New York?
Yes, you can schedule an in-store appointment online or use the My Verizon app to plan your visit.
Does the Verizon store in New York accept mobile NFC payments?
Yes, the Verizon store accepts payments by mobile NFC, debit cards, and checks; cash is not required.
What brands does Verizon in New York offer besides Apple?
Along with Apple, Verizon offers devices from Samsung, Motorola, Google, Kyocera, and TCL.
What types of services are available at the Verizon New York store?
The store provides mobile plans, wireless internet plans, voice plans, and Fios internet plans tailored for personal and business needs.
How can I use public transit to visit the Verizon store in New York?
Grand Central Terminal is nearby, making it convenient to reach Verizon via commuter rail, subway, or bus services.
Are there any nearby restaurants near the Verizon store in New York for a meal before or after my visit?
Yes, Lunchbox is a nearby restaurant where customers can enjoy a meal before or after visiting Verizon.
What nearby services can complement my visit to Verizon at 420 Lexington Ave?
Nearby financial and professional service providers like EMC Managers and Vanbarton Group can assist customers who may need financial advising or consulting services.