Verizon

Reviews

• FR

  Fasih Ur Rehman

  Jan 4, 2026
  1.0
  -Pathetic Customer Service! I have an account of 10 lines and felt as if they wanted me to go to some other verizon store, throwing excuses with wrong information along with an attitude!! Worst store experience ever!
• FA

  F A

  Dec 24, 2025
  1.0
  This Verizon store needs some very basic lessons in proper customer service. Today was my first time at this location, and there is no one to really greet you as you walk in or instruct/assist with what to do. I walked in and an associate was sitting down at a table with another customer. He was dealing with that customer, while passively talking to me. (I was only there to pick up my new phone and potentially purchase a charger.) I work in customer service as well, and I don't like having to try and figure out if you are talking to me, or talking to someone else because you are not looking at me, nor properly connecting with me as a customer. Speaking politely to customers and interacting is YOUR JOB. I asked the associate if he was working with the gentleman sitting in front of him (because I didn't want to intrude on another customers time.) He passively mentioned me showing my ID. I began to ask questions about what exactly was going on because he was passively engaging. Instead of properly calmly explaining the process of what he was doing or what I needed to do, his behavior and demeanor was becoming.... hostile. I'm assuming because I was asking questions about his behavior etc. Instead of UNDERSTANDING or listening to what I said, he brushed me off, waved his hand and said that I could just "wait then" with a nasty attitude. Most of this conversation with him was being held with his head down looking at a tablet and not really engaging in conversation and looking irritated. This is 100% POOR CUSTOMER SERVICE. Aggrevated, I started complaining about him to another associate there (which is NOT her issue), but I was upset because how does me simply picking up my phone (which should have been fairly easy to do), instead becomes an aggressive situation??? I complained to the manager as well. The associate I was complaining about tried to argue over me and talk over me as if I'm imagining things. I have a right to be upset regarding his behavior. Then, when I told him to not talk over me or try to shut me up about it, he walked away and said, "I'm not going to do this." HE WAS SURE READY TO TALK THEN!!! When I got the manager involved. 🤨 He talked more THEN than he did when answering my questions!! That says alot when you are willing to get involved when I complain, but NOT when I need help in the store as a customer. He doesn't know basic decency and he has poor communication skills. That associate is miserable concerning customer service, being polite and engaging. ALSO, I ordered my phone through Verizon DAYS prior and no one sent any type of email regarding my phone being at the store for pick up. I had to call them and check on whether my phone was there or not. They were suppose to be messaging ME about it. I'm never going to this location again. ONE miserable star. Customers should really start escalating complaints to corporate offices and upper management. If people don't have proper customer service skills, they SHOULDN'T BE WORKING IN CUSTOMER SERVICE. P.S. One security guard mentioned signing into their system using their portals. That was nice of him to do because the associates have NO JOY working there or enthusiasm to help customers. And there was another woman at the door who was security who was polite. Other than that, I would give zero stars if I could.
• WM

  Wendy Maurice

  Dec 23, 2025
  5.0
  It was an outstanding experience working with Danny Marte at Verizon Wireless/Grand Central. As such, it feels important to share my thoughts. I entered the store, concerned that the holiday crowds would prevent getting the attention I needed. But from the moment I arrived, everything went beautifully. It was my good fortune that Danny was available to greet me. She made the entire process flawless and easy.  Danny even introduced me to a more cost-efficient yet still high-end model that I am delighted with.  She is a thoughtful, savvy and genuinely nice specialist whom I would recommend looking for next time you visit the store!
• KK

  Kabuki

  Dec 1, 2025
  5.0
  Kevin the GM of this location was phenomenal his service was amazing. He helped me upgrade phone & fix payment plan with some great advices.He is the best!
• YW

  Yvonne Wang

  Nov 20, 2025
  5.0
  Jaylene has been amazing since we switched over from AT&T. She’s always super helpful and really knows her stuff. We had some billing issues in the first couple of months, and she cleared everything up quickly and patiently every time. If you’re coming to the Verizon store at Grand Central, definitely ask for Jaylene—she’s wonderful!

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