Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
297 reviews
5 stars
152
4 stars
32
3 stars
21
2 stars
18
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some employees praised for their helpfulness and professionalism, while others are criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and provided excellent service, others lacked the necessary expertise to assist effectively.
Wait Times
Many reviews mention long wait times and poor management of customer flow, leading to frustration among customers.
Sales Pressure
Some customers reported feeling pressured to purchase additional services or products that they did not want, leading to a negative experience.
- LHLaura HurstDec 29, 20255.0George was extremely helpful and patient with an issue I couldn’t resolve over the phone myself.
- MWMartin webbDec 19, 20255.0if you want great service tech knowledge or problem solving go here. Aqeel was a super professional friendly server who solved the issues of two old Brit dinosaurs. Verizon is our new go to provider.
- JNJuliana NevesDec 18, 20251.0Customer service is terrible, go to another store. Employees clearly don’t want to be there and it shows when you talk to them. Even when you ask simple questions they have attitude for no reason.
- AAAndrewDec 8, 20251.0Absolutely horrible customer service. Seriously the worst. I talked to a woman who was extremely rude and snarky from the moment I sat down at her desk. Did not help me at all. Basically told me I wasted my time coming into the store and to just use the Verizon app. Only go to this store of you enjoy engaging with the worst kind of humans.
- RARiver AllanNov 29, 20251.0Don’t believe anything the staff tells you and get ready to waste hours of your life. We were trading in phones and getting upgrades, the original deal made to us was cancelled (by Verizon) once the first phone never showed up. We were told first that the offers we were made didn’t exist (essentially that we were lying), that after 30 days the deals didn’t need to be honored even though we continuously following up and told not to worry, and eventually charged a ton more for no deal, no included phone upgrade, a tv package we were told could be upgraded to ad-free (shocker, it can’t), and a bunch of other garbage we didn’t want or need to begin with but were pressured to get. They will say anything and are EXCEEDINGLY pleasant at doing so you can buy whatever they’re selling. We’re paying DOUBLE what we were initially quoted. BOO THESE GUYS.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location at 859 Broadway, New York?
The Verizon store at 859 Broadway is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands are available at this Verizon store?
This Verizon store offers smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment or order online for pickup at the Verizon store?
Yes, you can schedule in-store appointments and place online orders for in-store pickup or delivery through Verizon’s website or the My Verizon app.
What delivery and pickup options does the Verizon store provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of plans and services can I get at the Verizon store?
You can get mobile plans, wireless internet plans, voice plans, and Fios internet plans at the store.
Does the Verizon store accept debit cards and mobile NFC payments?
Yes, Verizon accepts debit card payments and mobile NFC payments; cash is not required.
Is the Verizon store located near any fitness or wellness centers?
Yes, nearby fitness and wellness centers include Fred Astaire Union Square (dance school and gym), Pilates on the Square, Buddha Body Yoga, Prana Power Yoga, LashPower NYC (beauty salon), and Wellness by Alex (massage therapy).
What dining options are near the Verizon store at Union Square?
Nearby dining options include Venchi 1878 (ice cream and chocolatier), Pret A Manger (sandwich and coffee shop), Chipotle Mexican Grill, and Juice Press (smoothie juice bar).
Are there any notable retail stores near the Verizon location?
Yes, retail stores near Verizon include Steve Madden (fashion accessories and shoes) and Claire's (fashion accessories store).
How can nearby public transport or attractions help me visit the Verizon store at 859 Broadway?
Nearby attractions like OvR Ride provide transportation and park activities in the area, making it convenient to visit Verizon along with enjoying local attractions.