Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
2.9
162 reviews
5 stars
63
4 stars
11
3 stars
8
2 stars
4
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service from staff, with several mentioning unhelpful attitudes and a lack of knowledge.
Staff Competence
While some employees received praise for their helpfulness and professionalism, many others were criticized for being untrained and ineffective.
Store Management
The management was frequently described as condescending and unhelpful, contributing to a negative customer experience.
Transaction Issues
Numerous reviews highlighted difficulties with transactions, including issues with upgrades, returns, and customer support.
Positive Experiences
Despite the negative feedback, there were several positive reviews praising specific staff members for their exceptional service.
- MLMargaret LindnerOct 16, 20251.0This store is HORRIBLE! Would avoid If possible. I went for a simple upgrade, they charged me (almost $400), then told me I couldn’t have the phone and had to call the Verizon help line to discuss. The helpline said the store should be able to help me, and this went on for THREE DAYS. Eventually I decided this was not worth the the stress and time away from my office (for a simple upgrade) and asked them to cancel the transaction and refund me. They AGAIN asked me to call VZ support, who told me to go to the store. FINALLY AFTER 2 MORE DAYS, the store cancelled the transaction, and now I’m told I wont even be able to go to a legitimate VZ store for an upgrade for 24 hours while this clears off of my account. SO stressful, unhelpful, useless, and terrible customer service. ***EDIT - the face that the Manager is manning the bad reviews and responding in real time speaks volumes to the damage control this store needs to do. Maybe come out into the store and help your unhelpful staff instead. Please save us ALL the time, money, and stress of coming into your godforsaken business
- MBMargaret BurrowsOct 15, 20251.0HORRIBLE. This store has made the simplest of transactions incredibly difficult and frustrating. They are unknowledgeable, unhelpful, and a huge time suck. I DO NOT RECCOMEND. GO ELSEWHERE
- THTaylor A. HarrisOct 4, 20255.0Had an issue with my trade-in but Angel helped me sort it all out. There were lots of people in the store, but we were in and out in minutes truly appreciated.
- JAJordan AcostaOct 1, 20255.0Shaquana was incredibly helpful! Super easy to switch services and she was able to answer all of our questions.
- HJHester JonesSep 26, 20255.0Angel and Lytia and Tisa are exceptional at their jobs ! Took such good care of me and my needs Angel is my favorite he so nice and professional! I can’t express how much I appreciate them especially Angel.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store at 770 Lexington Ave, New York?
The Verizon store at 770 Lexington Ave, New York is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at Verizon in New York?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL models.
Does Verizon offer in-store pickup and delivery options?
Yes, Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an in-store appointment at Verizon New York?
You can schedule an in-store appointment through the My Verizon app or by visiting the Verizon website for the New York store.
What types of products and services does Verizon offer?
Verizon offers mobile plans, wireless internet plans, voice plans, Fios internet plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Where can I find Verizon's online store for the New York location?
You can visit Verizon's online store for New York at https://www.verizon.com/stores/details/new-york/new-york/770-lexington-ave-1320922/
What nearby medical facilities are close to the Verizon store at 770 Lexington Ave?
Nearby medical facilities include HSS Orthopedics Now, Nicholas R Beatty, DO, RMSK, Frank A. Cordasco, MD, MS, and HSS Midtown, among others.
Are there any nearby places where I can grab a bite or a treat near Verizon at Lexington Ave?
Yes, you can visit Sprinkles, a bakery and cupcake shop, or Le Veau d'Or, a French restaurant, both located nearby for food and treats.
What nearby services are available that customers might find useful when visiting Verizon?
Nearby services include financial services like Chase ATM, insurance agencies such as Vanderbilt Properties Insurance, and beauty and spa services at Beauty Lab Studio.