Business Details
770 Lexington Ave, New York, NY
10065, United States
Certified by Verizon • Feb 22, 2026
(212) 759-0201
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/new-york/new-york/770-lexington-ave-1320922
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.1
238 reviews
5 stars
107
4 stars
12
3 stars
9
2 stars
7
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude, unhelpful, or dismissive staff, while a few praised specific employees for their exceptional service.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to misinformation and unresolved customer issues.
Store Management
Customers expressed dissatisfaction with store management, citing poor handling of complaints and a lack of accountability among employees.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided helpful and efficient service.
- RSronaldo silva2 days ago4.0Juzel amazing service we love her so much
- IIImGeostigmaFeb 17, 20261.0Everyone at this store sucks. Rude dismissive and has an attitude. Especially Giselle, she needs to find another job or act like she wants to work there. Approach with caution.
- EMElizabeth McCarthyFeb 16, 20265.0I HATE upgrading to new phones - but this time was quick and easy. Walked right in, no wait, she explained my options with no pressure and helped get everything set up. Easy!
- MCMaurice ColonJan 29, 20263.0I’m absolutely furious that because I needed a replacement phone activated, my plan grandfathered plan got upgraded without my consent, losing perks and discounts since I started this service. Now I’m relying on the Escalation team but this store will be the reason I leave Verizon Wireless if my old plan isn’t restored. — Update: thankfully by the next day, when I called tech support for a different issue, he called the store and we got on a 3-way, confirmed details, and then did a 4-way with customer care. They managed to restore my plan as before and am glad things are back to normal. Props to the store for helping rectify this.
- KSkelsey SJan 25, 20261.0I went to this store because my phone broke and I needed an upgrade. The customer service representative who helped me was extremely rude and unprofessional. When I asked about my account manager status, he spoke down to me and immediately demanded photo ID. I understand the need to verify an account, but the way he handled it felt excessive and accusatory, almost as if he were implying I was impersonating someone. I was then told I would need to pay over $50 a month for a new phone. After leaving the store and calling Verizon customer service directly, I was able to upgrade my phone completely free on my account. There was also a lot of inconsistency in the information I was given. One employee shared account details while another claimed they could not, which added to the frustration. It is clear this location has ongoing issues based on the number of one star reviews and the manager constantly fielding complaints. Save yourself the time and go to the W. 57th St. location instead.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store at 770 Lexington Ave, New York?
The Verizon store at 770 Lexington Ave, New York is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at Verizon in New York?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL models.
Does Verizon offer in-store pickup and delivery options?
Yes, Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an in-store appointment at Verizon New York?
You can schedule an in-store appointment through the My Verizon app or by visiting the Verizon website for the New York store.
What types of products and services does Verizon offer?
Verizon offers mobile plans, wireless internet plans, voice plans, Fios internet plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Where can I find Verizon's online store for the New York location?
You can visit Verizon's online store for New York at https://www.verizon.com/stores/details/new-york/new-york/770-lexington-ave-1320922/
What nearby medical facilities are close to the Verizon store at 770 Lexington Ave?
Nearby medical facilities include HSS Orthopedics Now, Nicholas R Beatty, DO, RMSK, Frank A. Cordasco, MD, MS, and HSS Midtown, among others.
Are there any nearby places where I can grab a bite or a treat near Verizon at Lexington Ave?
Yes, you can visit Sprinkles, a bakery and cupcake shop, or Le Veau d'Or, a French restaurant, both located nearby for food and treats.
What nearby services are available that customers might find useful when visiting Verizon?
Nearby services include financial services like Chase ATM, insurance agencies such as Vanderbilt Properties Insurance, and beauty and spa services at Beauty Lab Studio.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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