Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
2.9
172 reviews
5 stars
70
4 stars
11
3 stars
8
2 stars
5
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising helpful staff like William and Angel, while others report rude and unhelpful interactions, particularly with management.
Staff Knowledge
Several reviews indicate a lack of product knowledge among staff, leading to customer frustration and misinformation.
Store Experience
Customers have reported both positive and negative experiences, with some enjoying a welcoming atmosphere and efficient service, while others faced long waits and unprofessional behavior.
Management Issues
Multiple reviews highlight poor management practices, including condescending attitudes and failure to address customer concerns effectively.
- JGJerry Graciano6 days ago5.0Shaquana is the best!! She helped me port over my family's 4 lines from T-Mobile without any issues. She handled everything from ordering new phones, accommodating our schedules to assure no service interruption, helping port them over, to following-up after the fact with activation fees and discounts for pairing with FiOS. I've passed her contact info to other friends and family already!
- JJJacobDec 20, 20251.0I had a very frustrating experience at this Verizon store, specifically with an employee named Carl. He was disrespectful, dismissive, and did not listen to what I was explaining about an issue that was caused by Verizon. He took no accountability for the mistake, didn’t apologize at any point, and ultimately walked away in the middle of our conversation. I came in looking for help and left feeling brushed off and ignored. Very disappointing customer service. Carl blatantly lied to my face multiple times. Carl was one of the least respectful and meanest employees I’ve interacted with at any establishment in my life.
- JNJRA NYCDec 17, 20255.0I went to this Verizon location because there was a serious issue with the delivery by FedEx of the new device that I had just purchased from Verizon. When I arrived, I immediately felt welcomed by security and then I was approached by a representative. His name is William and from that very moment on until the whole issues were settled, he carried himself with respect, professionalism and very knowledgeable, he was resolved about getting into the solutions. William had provided me with options. Didn’t try to strong arm me, which helped me to have more clarity. Everyone else were friendly and willing to provide service.
- ATAnderson TrindadeDec 12, 20252.0I have a business account and just upgraded my phone to a iPhone 17 Pro. The lady who helped me was nice. She gave me a bigger discount than any other place. The problem is that the store never enter the promotion and return of my old phone into the system. Now, I’ve being charged full price for the phone after I returned my old phone. This store doesn’t even have a direct line for us to call to resolve any issue. This is a problem and I wonder why. I won’t blame just the store on this matter. Verizon needs to improve its communication between the stores and its central department, in order to avoid this confusion and waste of our time. Verizon received my old phone by mail and they should be able to resolve this amongst themselves. Hopefully, I should see the adjustment on my next bill according to the Verizon representative I spoke with through the Verizon Business app. I’ll be updating this after my next bill.
- JMJiovanni MatosDec 4, 20255.0What started out as a phone conversation, ended up being an outstanding experience at the Verizon store located at 770 Lexington Ave! From the moment I walked in, the entire team made my transition from T-Mobile to Verizon smooth, easy, and completely stress-free. Angel, the manager, was incredible! He walked me through the entire switch with ease and delivered exceptional customer service. He was extremely knowledgeable about the products, plans, and all the advantages Verizon offers. He explained clearly why Verizon is the best, and he made me feel confident and excited about joining the network. William, the associate, was also amazing! He took the time to break down my new plan so I could fully understand everything, helped set up my phone, and made sure the transfer process was quick and effortless. He was super nice, patient, and very customer-oriented the entire time. The deals Verizon has to offer was exceptional and very convenient! I also have to highlight Collin, the store manager, who was incredibly welcoming, who also made sure I had an amazing experience from start to finish and truly embodies what great leadership looks like. There was even a fire/ mini explosion of a food truck outside and with all the commotion, they still kept their cool and gave me their full undivided attention. I am extremely satisfied and so happy to now be part of the Verizon family, thanks to these three individuals who turned my T-Mobile headaches into a thing of the past. They truly went above and beyond for me! I highly recommend! Thanks Everyone!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store at 770 Lexington Ave, New York?
The Verizon store at 770 Lexington Ave, New York is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at Verizon in New York?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL models.
Does Verizon offer in-store pickup and delivery options?
Yes, Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an in-store appointment at Verizon New York?
You can schedule an in-store appointment through the My Verizon app or by visiting the Verizon website for the New York store.
What types of products and services does Verizon offer?
Verizon offers mobile plans, wireless internet plans, voice plans, Fios internet plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon store?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Where can I find Verizon's online store for the New York location?
You can visit Verizon's online store for New York at https://www.verizon.com/stores/details/new-york/new-york/770-lexington-ave-1320922/
What nearby medical facilities are close to the Verizon store at 770 Lexington Ave?
Nearby medical facilities include HSS Orthopedics Now, Nicholas R Beatty, DO, RMSK, Frank A. Cordasco, MD, MS, and HSS Midtown, among others.
Are there any nearby places where I can grab a bite or a treat near Verizon at Lexington Ave?
Yes, you can visit Sprinkles, a bakery and cupcake shop, or Le Veau d'Or, a French restaurant, both located nearby for food and treats.
What nearby services are available that customers might find useful when visiting Verizon?
Nearby services include financial services like Chase ATM, insurance agencies such as Vanderbilt Properties Insurance, and beauty and spa services at Beauty Lab Studio.