Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
318 reviews
5 stars
140
4 stars
33
3 stars
29
2 stars
20
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some representatives are praised for their helpfulness and professionalism, while others are criticized for rudeness and lack of knowledge.
Website and App Issues
Numerous customers reported problems with the website and mobile app, citing functionality issues that hindered their ability to manage accounts and services.
Billing Problems
Many customers expressed frustration with billing discrepancies and lack of clarity regarding charges, leading to dissatisfaction and complaints.
Store Experience
Experiences in-store vary widely; some customers report excellent service, while others describe long wait times and unhelpful staff.
Employee Training
There are calls for better training and management of staff to improve customer interactions and service quality.
- MMmongjong59Nov 14, 20254.0Staff was helpful and friendly.
- ASAngelika ShternOct 29, 20251.0Title: Terrible Customer Service, Broken Website, and Useless Mobile App I have never experienced such an awful level of customer service as with Verizon Wireless. The waiting times are unbelievably long — it’s almost impossible to get real help from anyone. Their representatives are either unavailable or completely unhelpful. The website is another nightmare. Most of their online services simply don’t work — whether you try to log in, pay a bill, or chat with support, nothing functions properly. Their mobile app is just as terrible — it constantly freezes, crashes, and fails to connect to any services. Nothing loads properly, and even basic actions like viewing your account or paying a bill turn into a nightmare. And the worst part? Verizon keeps charging people without resolving any issues. They clearly care more about taking money from customers than about providing a working service. Stay away from Verizon if you value your time and sanity!
- MKMegan KatzOct 29, 20255.0Rodrigo was FANTASTIC. He helped me get my phone number back. He was very patient, kind, and helpful
- ZTZulma TorresOct 27, 20255.0today I was on the phone with a technician named Tom. He was so great. He was so patient. He helped me with all my questions and try to do even more. I am so grateful that he took his time with me and he didn’t get annoyed. he was very polite. We should have more employees like this. I was very satisfied with the service that he gave me didn’t work out. Might have to call Verizon to come and check my wires, but this employee terrific Verizon keep him.
- JGJoseph GjelajOct 3, 20251.0Straight up rude, and will cover it with a "not to be rude but" and then proceed to be just that. I think its time to retrain your staff.
Frequently Asked Questions About Verizon
What are the Verizon store hours in New York at 125 W 42nd St?
The Verizon store in New York at 125 W 42nd St is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at the Verizon New York store?
You can find smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon New York store.
What are the pickup and delivery options available at Verizon New York?
Verizon New York offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Does Verizon New York offer online appointment scheduling?
Yes, you can schedule an in-store appointment online for your convenience at Verizon New York.
What types of products and services does Verizon New York offer?
Verizon New York offers the latest mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various mobile and internet plans including Fios and wireless internet plans.
What payment methods are accepted at Verizon New York?
Verizon New York accepts debit cards, mobile NFC payments, checks, and does not require cash only payments.
Are there any nearby public transit options to help me get to the Verizon New York store?
Yes, the 42nd St. Connection MTA walkway connects the Times Square shuttle track and Bryant Park B/D/F/M subway platforms, making it convenient to reach Verizon New York store.
What nearby dining options are available around Verizon New York?
Nearby dining options include Aureole New York for catering and restaurant services, The Patio cocktail bar and restaurant, Serendipity 3 for desserts, Burger & Lobster for seafood and burgers, and Charlie Palmer at The Knick for American cuisine and coffee.
Are there any nearby entertainment venues near Verizon New York?
Yes, nearby entertainment venues include Anita's Way theatre and concert venue, Kit Kat Club dance club and pub, The Broadway Team theatre, and Henry Miller Theatre.
Can I visit other Verizon locations close to the New York store at 125 W 42nd St?
Yes, Verizon Business Services and another Verizon electronics and mobile phone store are located nearby, providing additional options for mobile and business services.