Total Wireless

4.8
214 reviews
Prepaid Cell Phone Store In NY, New York
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Business Details

1656 Broadway, New York, NY
10019, United States
(646) 649-2819
https://www.totalwireless.com/stores/ny/new-york/1656-broadway
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About

Cell Phone StoreTelecommunications Service ProviderTelephone Company
Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total Wireless in New York, NY. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we’re totally with you.

Details

  • Requires appointmentNot available

Location

Total Wireless
1656 Broadway, New York, NY
10019, United States

Hours

Reviews

4.8
214 reviews
5 stars
201
4 stars
1
3 stars
1
2 stars
0
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees like Melissa and Luis received praise for their helpfulness, others faced issues with unhelpful staff and poor communication.

Billing Issues

Several customers reported discrepancies in billing, including being charged incorrectly and difficulties resolving these issues.

Product Knowledge

Customers expressed frustration over employees' lack of knowledge regarding products and services, leading to confusion and dissatisfaction.

Store Experience

Many reviews highlighted positive experiences in-store, with friendly staff and good service, although some noted issues with language barriers.

Overall Satisfaction

While there are numerous positive comments about service and pricing, there are significant concerns regarding customer service and billing that affect overall satisfaction.
  • TD
    Thierno Amadou Diaoune
    1 day ago
    5.0
    bonne prise en charge
  • FF
    Fadoul Khassim nouradine fils
    Nov 5, 2025
    5.0
    A very recommended company the costumer service is very helpful the stuff Melissa and Jairo they are a good team I have been with them for 2years ❤️❤️excellent company
  • BB
    Babasbason BB
    Oct 16, 2025
    1.0
    It's so bad that the male employee doesn't help me at all. I changed my ESIM phone, but the network signal won't move. He said he couldn't help but contact the call center. My phone has no signal, how can I contact?
  • NR
    Nikki Robert
    Sep 8, 2025
    1.0
    I was told my plan was %50 but for the past months they keep charging me full $65 when it’s $35. I wouldn’t know about it until I subscribed for my online account and found my monthly bill was $35 and not $65. Reached out to client service they confirmed also! Where that money go, who is accountable for this.
  • FK
    Fatimazahrae Kamal
    Sep 1, 2025
    5.0
    The girl there melissa she's so helpful and kind i really liked her service and her smile
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Frequently Asked Questions About Total Wireless

Where is Total Wireless located in New York?

Total Wireless is located at 1656 Broadway, New York, NY 10019.

What are the store hours of Total Wireless on weekdays?

Total Wireless is open from 10:00 AM to 8:00 PM Monday through Friday.