Business Details
About
Cell Phone StoreTelecommunications Service ProviderTelephone Company
Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total Wireless in New York, NY. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we’re totally with you.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
214 reviews
5 stars
201
4 stars1
3 stars1
2 stars0
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting employees like Melissa and Luis.
Service Issues
Some customers reported problems with service, including unhelpful staff and billing discrepancies.
Product Knowledge
Several reviews mentioned a lack of product knowledge among employees, leading to confusion and dissatisfaction.
Overall Satisfaction
Despite some negative experiences, many customers expressed high satisfaction with their service and recommended the store.
Store Operations
A few customers noted issues with store hours and services offered, such as not being able to top up certain SIM cards.
- TDThierno Amadou DiaouneNov 22, 20255.0bonne prise en charge
- FFFadoul Khassim nouradine filsNov 5, 20255.0A very recommended company the costumer service is very helpful the stuff Melissa and Jairo they are a good team I have been with them for 2years ❤️❤️excellent company
- BBBabasbason BBOct 16, 20251.0It's so bad that the male employee doesn't help me at all. I changed my ESIM phone, but the network signal won't move. He said he couldn't help but contact the call center. My phone has no signal, how can I contact?
- NRNikki RobertSep 8, 20251.0I was told my plan was %50 but for the past months they keep charging me full $65 when it’s $35. I wouldn’t know about it until I subscribed for my online account and found my monthly bill was $35 and not $65. Reached out to client service they confirmed also! Where that money go, who is accountable for this.
- FKFatimazahrae KamalSep 1, 20255.0The girl there melissa she's so helpful and kind i really liked her service and her smile
Frequently Asked Questions About Total Wireless
Where is Total Wireless located in New York?
Total Wireless is located at 1656 Broadway, New York, NY 10019.
What are the store hours of Total Wireless on weekdays?
Total Wireless is open from 10:00 AM to 8:00 PM Monday through Friday.
Does Total Wireless require appointments for shopping or service?
No, Total Wireless does not require appointments for shopping or service.
Can I bring my own phone and keep my number when switching to Total Wireless?
Yes, you can bring your own phone and keep your existing number when switching to Total Wireless.
What types of phone plans does Total Wireless offer?
Total Wireless offers prepaid phone plans, no contract plans, international plans, and unlimited prepaid phone plans.
What brands of phones are available at Total Wireless?
Total Wireless offers phones from Apple, Samsung, Motorola, and Google.
Does Total Wireless provide any special deals on multiline plans?
Yes, Total Wireless offers budget-friendly multiline plans, including the option to add a 4th line at no additional cost.
What are some nearby places to Total Wireless that customers might visit?
Nearby places include Times Square for entertainment and sightseeing, Ellens Stardust Diner for dining, and Roundhead Creative Group corporate office.
How can nearby locations like Times Square help visitors to Total Wireless?
Visitors to Total Wireless can enjoy sightseeing at Times Square before or after shopping, making for a convenient and enjoyable trip.
Are there dining options nearby Total Wireless?
Yes, dining options near Total Wireless include Ellens Stardust Diner and Mr. Pizza, providing convenient places to eat.