Magnolia

Reviews

• RT

  Robert Taylor

  May 21, 2022
  1.0
  I have had the worse experience with this store . In April 2021 I purchased a Macintosh integrated turntable at no small cost. The unit took 8 months to arrive. When it arrived it was seriously damaged. I had to jump through a number of hoops to get the issue addressed. My salesperson was a contracted worker based in NJ with who it was hard to follow up and get straight answers . Ultimately Magnolia sent a technician to my home who was unable to fix the issue with unit. I had to go to MacIntosh directly to activate my warranty which was another set of hassles in itself. I was able to take the unit to a service center which made partial repairs to the unit so that it was functional. At that time Magnolia, promised that it had ordered a replacement unit and that I should use the one that was originally sent as a place holder until the new unit arrived. Well it's been another 5 1/2 months, no sign, no word about the replacement. The contracted salesperson is no longer with them. Magnolia is unresponsive and I am stuck with a very expensive bum unit. I have filed a complaint with the BBB and continue to try to get my issue resolved.. To potential purchasers of high end audio - avoid Magnolia Audio at all cost. You're better off going to a real high end vendor where you are more than a dollar sign and they are accountable to the customer. Seriously.
• IW

  Irwan Wiriadi

  Jun 25, 2017
  5.0
  👍👍👍👍👍

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