Geek Squad

Reviews

• JP

  Jacques Pauporte

  Jan 9, 2025
  1.0
  Technicians are not professional. They do not know how to install a sound system. They placed the sound bar so that the tv is blocking it. They will not fix the placement.
• LN

  Lori Nebo

  Nov 13, 2019
  5.0
  Very helpful for my 88 yr old friend
• JO

  John Osher

  Jun 20, 2017
  1.0
  I have never had such a bad experience and do not plan on ever buying from Best Buy again. Twice we have scheduled a Geek to come to program our remote and Hub to control our very expensive 75" Sony 4K TV, 4K DVD player, Apple TV, Amazon Fire, and Bose sound bar. It has taken us over a month to get these appts. Both times we told them they needed to bring a laptop to program these. Both times they did not. We were charged ahead of time and the first time it took 5 calls and over two hours to get our money back. This second time we cannot find anyone to refund our money. The Geek, Pedro, said he would be back today between 11 and 1 with a computer to do the job. Of course he didn't show up. Now the only way to get our refund is to have Amex not pay the charge. I have bought thousands of dollars of equipment from Best Buy, but will never use them again. A most unpleasant and time consuming experience. We are stuck with all of this equipment with no remote. I suspect that no one at the Geek Squad will read this so I expect no response.
• MP

  Manuel Perez

  Jan 27, 2014
  4.0
  Like any other best buy store. But there are plenty of employees available. In many stores in manhattan, mostly populated areas they are always busy helping other customer, customers that instead doing some research on the internet, prefer to go to the store in person to ask the one and a million questions. downstair's check out looks a little messy. The most awesome thing about it is the close it is to the train station :) train is in the opposite corner.

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