Geek Squad

Reviews

• FC

  Faisal Chaudhry

  Dec 16, 2025
  1.0
  Extremely poor experience. The timing could not have been worse, and there was absolutely no sense of urgency. Only one person was working, moving at an unacceptably slow pace. What should have been a routine iPhone battery replacement took over 4 hours. Inefficient, poorly staffed, and a complete waste of time.
• CN

  C Nieves

  Oct 4, 2025
  1.0
  I tried sending them a reply email but it was undeliverable. It's beginning to sound like hackers and rip off artist. The email stated that they billed and charged my account $498.98 for a subscription I never applied to or requested.
• DV

  Daminic Vasques

  Aug 1, 2025
  5.0
  Had to drop a quick review because Geek Squad seriously saved the day. I was stressing over my laptop acting up slow, glitchy, you name it. Took it to Geek Squad and honestly, I didn’t know what to expect… but they were awesome. The tech explained everything in a way that actually made sense (finally, someone who doesn’t talk in robot language 😅) They kept me updated, fixed the issue quicker than I expected, and didn’t try to upsell me on a bunch of stuff I didn’t need. Now my laptop’s running smooth like new again. Major shoutout to the team they were chill, professional, and clearly know their stuff. Definitely recommend them if your tech ever gives you drama.
• MD

  Mamadou Diallo

  Aug 1, 2025
  5.0
  I recently had an excellent experience with Geek Squad, and I couldn’t be more satisfied with their service. From the moment I walked in, the staff was friendly, knowledgeable, and professional. They took the time to listen to my issue, explained the options clearly, and gave me realistic expectations. What stood out most was their efficiency and transparency. They diagnosed the problem quickly and offered a clear breakdown of the cost and timeline. There were no surprises just solid, reliable service. My device was repaired faster than expected, and it’s been working perfectly ever since. Whether it’s tech support, repairs, or installation services, Geek Squad continues to deliver peace of mind. I highly recommend them to anyone looking for trustworthy and convenient tech help. Thank you, Geek Squad, for making tech problems feel a lot less stressful!
• KS

  Kirk Simonetti

  Sep 13, 2018
  1.0
  The stink, they stunk, they stank. Go to LapTopMD, it on West 35 Street. All they do is try to sell you something you don't need. My computer only had a minor issue, an they could not even figure it out. Since they are sponsored by Best Buy, I will be looking for another store to by my electronics. They should be ashamed of themselves, they are in the service industry, and service is the last thing they off.

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