Geek Squad

Reviews

• CN

  C Nieves

  Oct 4, 2025
  1.0
  I tried sending them a reply email but it was undeliverable. It's beginning to sound like hackers and rip off artist. The email stated that they billed and charged my account $498.98 for a subscription I never applied to or requested.
• DV

  Daminic Vasques

  Aug 1, 2025
  5.0
  Had to drop a quick review because Geek Squad seriously saved the day. I was stressing over my laptop acting up slow, glitchy, you name it. Took it to Geek Squad and honestly, I didn’t know what to expect… but they were awesome. The tech explained everything in a way that actually made sense (finally, someone who doesn’t talk in robot language 😅) They kept me updated, fixed the issue quicker than I expected, and didn’t try to upsell me on a bunch of stuff I didn’t need. Now my laptop’s running smooth like new again. Major shoutout to the team they were chill, professional, and clearly know their stuff. Definitely recommend them if your tech ever gives you drama.
• MD

  Mamadou Diallo

  Aug 1, 2025
  5.0
  I recently had an excellent experience with Geek Squad, and I couldn’t be more satisfied with their service. From the moment I walked in, the staff was friendly, knowledgeable, and professional. They took the time to listen to my issue, explained the options clearly, and gave me realistic expectations. What stood out most was their efficiency and transparency. They diagnosed the problem quickly and offered a clear breakdown of the cost and timeline. There were no surprises just solid, reliable service. My device was repaired faster than expected, and it’s been working perfectly ever since. Whether it’s tech support, repairs, or installation services, Geek Squad continues to deliver peace of mind. I highly recommend them to anyone looking for trustworthy and convenient tech help. Thank you, Geek Squad, for making tech problems feel a lot less stressful!
• TL

  Tak Leung

  Jun 6, 2025
  1.0
  I had an extremely frustrating experience with the Geek Squad service at Best Buy regarding a broken laptop that would not boot due to a hard drive issue. As someone without technical knowledge, I approached them seeking expert help and expected a proper diagnosis and guidance on next steps. Instead, the experience turned into a nightmare. I specifically requested a diagnosis, but days later was told the laptop required a BitLocker key—something I had never heard of. When I returned for assistance, I asked if they could simply remove the hard drive and restore the system so I could at least have a functioning laptop again. The response I got was, “That’s not what you told us to do,” repeated multiple times, with no effort to help or provide alternatives. I felt helpless, practically begging for support, only to be dismissed again. I then asked how much it would cost to remove and replace the hard drive, but received no direct answer—just the same unhelpful response. If a customer comes in for technical support, the basic expectations are: 1) diagnose the issue, 2) explain available options, and 3) provide a written estimate. That’s the minimum service standard. If staff are unable or unwilling to provide that, they should reconsider their role. When I became visibly upset, the staff member simply walked into the backroom and never returned. I am not asking for anything unreasonable—just a clear diagnosis and repair quote, something every customer deserves without having to beg or be treated with indifference. Best Buy needs to investigate this and take steps to improve both the technical support and customer service standards of their Geek Squad team.
• KS

  Kirk Simonetti

  Sep 13, 2018
  1.0
  The stink, they stunk, they stank. Go to LapTopMD, it on West 35 Street. All they do is try to sell you something you don't need. My computer only had a minor issue, an they could not even figure it out. Since they are sponsored by Best Buy, I will be looking for another store to by my electronics. They should be ashamed of themselves, they are in the service industry, and service is the last thing they off.

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