Best Buy

4.1
5635 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1280 Lexington Ave, New York, NY
10028, United States

Hours

Reviews

4.1
5,635 reviews
5 stars
2,926
4 stars
1,387
3 stars
714
2 stars
218
1 star
390

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of the staff, with specific mentions of outstanding service from individuals like Nana and Marco.

Product Availability

Customers noted a good range of products available, although some expressed disappointment with limited stock on specific items.

Delivery Issues

Several reviews highlighted significant problems with delivery and order fulfillment, leading to frustration among customers.

Store Environment

The store environment received mixed reviews, with some describing it as pleasant and spacious, while others reported cleanliness issues.

Checkout Experience

Customers experienced slow service at checkout, with some expressing dissatisfaction with the efficiency of the process.
  • MB
    martin berry
    3 days ago
    1.0
    Watch this store, they add yearly membership fees to your purchase without concent!!! Disgraceful.
  • LB
    Lisa Bonilla
    6 days ago
    5.0
    Everything was was strategically put in places where you can see everything if you wanted to buy it referring to the fact that if you needed any help unless your item was locked behind the glass
  • EE
    eLvi
    Nov 8, 2025
    5.0
    I live closer to other best buy locations and I always choose to come to this location instead because they’re always more helpful and always have more items in stock than the other places.
  • ES
    Enzo Sallese
    Nov 1, 2025
    5.0
    Outstanding service from the customer service staff at Best Buy (Lexington and 86th) - thoughtful and informative. Want to specifically acknowledge Nana for helping us out - he went above and beyond.
  • RD
    Rosanna Dilonez
    Oct 20, 2025
    1.0
    Ordered PS5 Ghost of Yotei Limited Edition as a birthday present. Shipping was for Sunday the day of surprise. Waited all day and shipping had been cancelled about 10-11am that day. I was not informed until after 6pm by text that shipping would be delayed up to Thursday. Totally ruined my plan for surprise. I had only found out on Saturday the day of order that's the present they wanted or would have done it sooner. Would have been nice to have given pick up option, but once its processed for delivery you can't change it. Why not, when its still sitting in the store and I should be able to go get my property since I paid for it, smh.

Frequently Asked Questions About Best Buy

What products can I find at Best Buy located at 1280 Lexington Ave, New York?

You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.

Does this Best Buy offer in-store pickup and same day pickup services?

Yes, this Best Buy offers in-store pickup and same day pickup for many products.