Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
6,679 reviews
5 stars
3,175
4 stars
1,818
3 stars
872
2 stars
288
1 star
526
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing unhelpful and rude staff, long wait times, and a lack of assistance.
Product Availability
Customers frequently noted issues with product availability, often finding items out of stock or not displayed as expected.
Staff Knowledge
While some reviews praised knowledgeable staff, many others criticized the staff for being unhelpful or lacking product knowledge.
Store Environment
The store was described as clean and well-lit, with a good selection of products, although some customers felt the atmosphere was lacking.
Positive Experiences
Despite the negative feedback, there were several positive mentions of helpful staff members who provided excellent service and made shopping enjoyable.
- DMDaniel M2 days ago1.0Staff are scammers! Adding a BestBuy membership plan without asking and pretending it's Mandatory is predatory behavior. Trying to explain to me that I can't move my office software to a new laptop and lying to me that I need to buy another license now is is beyond unacceptable. How many people have they already scammed??? Beware of shopping here.
- EFEA FC253 days ago4.0Have to give four stars my experience wasn’t that bad employee were very friendly but one bad part they don’t help you need have to figure out your self I recommend everyone please if your buying in this location just bring your old item as a sample and match the item like I brought my battery for my AirTag 2032 had to bring my old battery as a sample I used to work in this location in year 2024 and left 2025 of January line for a check out is messed up.
- CDCat DNov 17, 20255.0Customer service: I had an incredible customer experience thanks to Sonet Siddique, Field Leader at Best Buy - 23rd Street and 6th Ave NY NY 10010 location. From the moment I walked in the store, Sonet was attentive, knowledgeable, and genuinely committed to helping me find the right solution. Whether it was answering complex computer technical questions, offering thoughtful computer recommendations e.g. Lenovo Legion, Acer Predator, Gigabyte, Asus gaming etc, or simply treating me with kindness and respect, his exemplary customer service was unmatched. Sonet combines professionalism with kindness effortlessly. Best Buy is fortunate to have human capital talent, Sonet as an employee. Sonet should be recognized for his unmatched outstanding professionalism and expertise. Sonet is a contributing asset to the company and who clearly effects the corporate bottom line.
- SMSergio De la ManoNov 17, 20252.0Product was alright, I bought a MacBook air. However the associate who "helped" me was terrible. Not knowing about how much tax id be charged, giving me a wrong price information about the product and having honestly very bad attitude, even after I made the purchase. I only completed it the purchase because I knew what I wanted from before and was decided to buy, if it would be on the representative I wouldn't have bought nothing. (9th Nov 2:11pm)
- MMMara MedinaNov 12, 20252.0It took me 1 hour to exit the store with a product I even already knew the SKU of. Discounts are real, buy you pay the difference with your time and tax of a headache. I entered the store knowing which one I wanted, already knowing that they had on stock because the store at 44th told me to go here to pick it up. When I arrive I was at the first floor looking around to see if someone could help me purchase the computer rapidly but no one made eye contact for 5 minutes... The I went to the second floor, to the computers sector and the same happened but for at least 30 minutes. There was only one busy associate at the counter, and no one else was around to back him up until someone showed up. Then finding the item, invoicing took another while. The associate only spoke to me to try to sell me additional subscriptions and add-ons...
Frequently Asked Questions About Best Buy
What products can I find at the Best Buy located at 60 W 23rd St, New York?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
Does this Best Buy offer in-store pickup services?
Yes, this Best Buy location offers in-store pickup services for your convenience.
What are the store hours for Best Buy at 60 W 23rd St?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Can I get my electronics repaired at this Best Buy location?
Yes, this Best Buy offers service and repair support through Geek Squad.
Does Best Buy at 60 W 23rd St accept debit cards and checks for payment?
Yes, this store accepts debit cards and also allows payment by check.
Is curbside pickup available at this Best Buy store?
No, curbside pickup is not available at this location; only in-store pickup is offered.
What nearby places can I visit before or after shopping at Best Buy?
Nearby you can visit Just Salad for a healthy meal, Paris Baguette for bakery treats and coffee, or Memo Shish Kebab for Turkish cuisine.
How can I reach Best Buy using public transportation?
You can use the MTA Subway at 23rd St station or the 23rd Street train station nearby for easy access to Best Buy.
Are there fitness centers close to Best Buy for a quick workout?
Yes, Life Time 23rd Street Preview Gallery and Life Time gym are nearby for your fitness and active lifestyle needs.
Can I recycle electronics at this Best Buy location?
Yes, this Best Buy location provides electronic recycling services for customers.