Best Buy

4.1
8452 reviews
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Business Details

52 E 14th St, New York, NY
10003, United States
(212) 466-4789
https://stores.bestbuy.com/ny/new-york/52-e-14th-st-1531.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
52 E 14th St, New York, NY
10003, United States

Hours

Reviews

4.1
8,452 reviews
5 stars
4,368
4 stars
2,214
3 stars
998
2 stars
298
1 star
574

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customer service experiences are inconsistent, with some staff being helpful and friendly while others are reported as rude or unhelpful.

Stock Availability

Customers frequently noted issues with low stock levels and inaccurate online inventory, leading to frustration.

Wait Times

Many reviews mentioned long wait times for assistance and service, impacting overall customer satisfaction.

Pricing Issues

Customers expressed concerns about high prices and discrepancies between online and in-store pricing.

Positive Experiences

Despite negative feedback, several customers praised specific employees for their exceptional service and support.
  • CC
    Clarence
    5 days ago
    5.0
    Oh my. Very nice, well stocked for all your electronic needs and somewhat household appliances but the real treat is the electronics. Apple, Samsung, Microsoft, Xbox, PlayStation.. you name it. It’s probably there. The staff are motivated and helpful- customer service/returns were smooth-thanks Tatianna. Nice location convenient to the 14 St Subway station -N/W/Q/R/6.. all conveniently located
  • IM
    Isabella Mancin
    5 days ago
    1.0
    Literally the WORST costumer experience I’ve ever experienced. They don’t care at all to sell. Save yourself from going and order online.
  • CA
    Carlos Artal
    Dec 30, 2025
    2.0
    Ran down store. Very little stock of anything and not a pleasant experience. I got the feeling of a closing down shop as we visited
  • HA
    haris algea
    Dec 23, 2025
    1.0
    Absolutely terrible management, idk what happened to this place, the Spanish female managers are absolutely rude, they don’t even want to help you. The workers are as lazy and they just flip you off.
  • YG
    Yuri Gitin
    Dec 21, 2025
    1.0
    Store wouldn’t match my price even though the Best Buy policy states it will. The item (an IPad being sold for 100 less at target) matched all parameters for a price match yet I was told that this item was priced too low and couldn’t be matched by an supervisor named JP. More over, JP informed me they don’t do price matching during Xmas which isn’t true either as per the policy. When I asked to speak to a manager named Denise Rodriguez I was told she was too busy and couldn’t be bothered to come speak to me. I’ve never had such a frustrating experience at Best Buy, I’ve been making most of my electronics purchases there for the past 15 years. It’s my fault for leaving the store without talking to the customer service team, but I was quite livid from what seemed like a clear case of gaslighting. A most unsatisfactory experience.
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Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy at 52 E 14th St, New York?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy at this location offer in-store pickup?

Yes, this Best Buy location offers in-store pickup services.