Best Buy

4.1
16743 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
531 5th Ave, New York, NY
10017, United States

Hours

Reviews

4.1
16,743 reviews
5 stars
8,358
4 stars
4,652
3 stars
2,272
2 stars
662
1 star
799

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with many customers experiencing poor service and a lack of accountability from employees.

Product Availability

Customers noted a wide variety of products but also mentioned issues with inventory and the store being understocked.

Store Experience

The store layout and organization received criticism, with some customers finding it difficult to locate items and navigate the store.

Pricing

While some customers appreciated the competitive pricing and promotions, others felt that the discounts were not substantial or worth the membership requirements.
  • DA
    Damian Andreo
    Jan 5, 2026
    1.0
    No Accountability. An employee named Rueben is rude and tends to react impatient and mean, making the customer think that customer himself should know what the issue is, he is passive-aggressive and doesn't hold any accountability, always on the phone. The manager David is okay because he couldn't run away from his duty.
  • GD
    Gypsy Dancer
    Jan 2, 2026
    1.0
    Do not come here. They wasted our 20 minutes in here. They doesnt have keycards to open the cages. The guy named Teo tried to unlock the cage maybe 2 times then he went back to watching reels and some tiktok i dont recommend you guys to come here.
  • KA
    Kevin Alleinzuhaus
    Jan 2, 2026
    1.0
    Unfreundliche Mitarbeiter/innen. Man bekommt auf eine Frage wo was ist, denn es gibt 2 Plätze für Apple, die Antwort mit Handzeichen und wird dabei angeschrien, da wir die Dame nicht beim ersten mal verstanden. Nach etwas suchen haben wir den Artikel gefunden. Verkäufer gesucht, ein unfreundlicher Teo, der holt den Artikel, auf dem Weg zur Kasse, klatscht er eben diese Verkäuferin ab mit dem Wort Apple. Der Verkäufer Teo kann während des Kassieren „tolle“ Kaugummi blasen machen und knallen lassen. Was ein mieses Erlebnis dieser Laden.
  • IC
    Iggy Cortese
    Jan 1, 2026
    1.0
    I am writing to formally express my deep dissatisfaction with the treatment I received at your store. During my visit, I was treated in a dismissive, disrespectful, and discriminatory manner by one of your employees. From the very beginning of the interaction, the attitude was cold, impatient, and openly contemptuous. I was spoken to in a condescending tone, my questions were brushed aside, and I was made to feel unwelcome and uncomfortable. More seriously, I perceived that this treatment was motivated by the fact that I am a foreigner. The behavior went beyond poor customer service and crossed into discriminatory and prejudiced conduct. No customer should ever feel judged, disrespected, or devalued because of their nationality, accent, or origin. This experience was not only unprofessional, but also deeply inappropriate and unacceptable for a business that serves the public. Respect, courtesy, and equal treatment should be basic standards in any customer-facing environment. I am disappointed that such behavior is tolerated in your establishment, and I strongly urge you to address this matter internally so that no other customer has to go through a similar experience. I expect that this complaint will be taken seriously and that appropriate measures will be implemented to prevent this from happening again.
  • JC
    Jacob (LTB English Coaching)
    Dec 21, 2025
    1.0
    Exceptionally poor attitilude and awareness regarding a very basic and highly available piece of equipment. Had to describe it literally 8 times and treated like an idiot because the listener failed to grasp it. Laptop screen camera foot mount. Basically a wide hook with a camera equipment screw on top. Not one had ever heard camera foot before nor understood the basic concept.

Frequently Asked Questions About Best Buy

What is the address of Best Buy in New York?

Best Buy is located at 531 5th Ave, New York, NY 10017, US.

What are the operating hours of Best Buy at 531 5th Ave?

Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.