Best Buy

4.1
3907 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
622 Broadway, New York, NY
10012, United States

Hours

Reviews

4.1
3,907 reviews
5 stars
1,858
4 stars
1,048
3 stars
615
2 stars
164
1 star
222

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported that the store is understaffed, leading to long wait times and difficulty in receiving assistance.

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others experienced rudeness and lack of support.

Product Availability

Customers frequently noted issues with product availability, including empty shelves and items not matching online inventory.

Store Condition

The store was described as messy and disorganized, with some customers feeling it resembled a business on the verge of closing.

Repair Services

Customers expressed frustration with the Geek Squad's repair services, citing long wait times and the need to send devices offsite for repairs.
  • ES
    Eduard Sidorov (SOLISTIKA)
    Jul 17, 2025
    1.0
    не хватает персонала , пустые кассы ,длинные очереди . медленно работают
  • ER
    Elise Rise
    Jun 4, 2025
    2.0
    Geek squad is a scam: brought in a MacBook that needs repair. They apparently can’t do repairs of any kind in the store and need to send it to an offsite repair shop and warned that it might take 4 weeks. I’m sorry but I’m paying a membership so you can take 4 weeks to tell me I need a new computer? It’s 2025, who uses a computer but could go without one for a month? 1/12 of the year?! This is crazy. I walked 10 minutes to a computer repair shop who will give me an answer in 2 hours about whether that can repair it same day or whether it’s scrap. Asked to cancel my membership and of course Best Buy says they can’t cancel it in the store I have to call on the telephone…”because my card is on file”. Kafkaesque and disrespectful to intelligent life.
  • MF
    Maty Franck
    Sep 29, 2021
    5.0
    Great variety. Good prices

Frequently Asked Questions About Best Buy

Where is Best Buy located in New York?

Best Buy is located at 622 Broadway, New York, NY 10012, US.

What are the operating hours of Best Buy at 622 Broadway?

The Best Buy at 622 Broadway is closed all days of the week.