Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
4,545 reviews
5 stars
3,062
4 stars
703
3 stars
243
2 stars
93
1 star
444
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and unprofessional behavior.
Efficiency
Customers reported long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Product Knowledge
Inconsistent knowledge among staff regarding products and services, with some customers feeling misinformed or dismissed.
Store Environment
The store is well-located and visually appealing, but the atmosphere is marred by reports of rude staff and poor customer interactions.
Repair Issues
Several customers experienced problems with repairs, including miscommunication about services and dissatisfaction with the outcomes.
- AVAlex Vogel1 day ago5.0My experience has been hit or miss at apple stores over the past few years. this experience was a HIT! Illych and Giuseppe were super helpfuland helped me with a complex issue. They live upt to their title of genius. Cheers!
- TDtim davidNov 5, 20255.0Friendly staff and a great location inside the Oculus at the World Trade Center. The area has a nice, lively vibe, and the store is well-stocked with all the latest Apple products. It’s clean, well-maintained, and conveniently connected to the NYC subway. While you’re there, take a moment to visit the nearby WTC Memorial—it’s well worth it.
- RKroxie KatzNov 5, 20255.0Yesterday I was overwhelmed about my phone not turning on and raven and maya were super helpful and reassured me that everything was gonna be okay and all my information was good. Best customer service I’ve experienced at apple!!
- CBCody BehrOct 29, 20251.0The “geniuses” at the Genius Bar ruined my phone. They swapped my old phone with a refurbished phone without my consent. My battery is terrible now, barely lasts more than 6 hours. Also charges very slowly. I did not agree with this. I am extremely upset and angry with this store. Apple phones are the biggest scam in the world. Garbage-quality phones that cost $1,000. Absolutely ridiculous. I will never buy an iPhone again.
- WZWade ZOct 28, 20255.0I recently got the chance to check out the Freedom Tower at the World Trade Center, and while exploring, I stopped by the Apple Store and wow, this place is incredible! The store is huge, beautifully designed, and the energy inside matches the amazing architecture of the building itself. I had a chance to check out the new iPhone 17 Pro Max, and that phone is 🔥 super light, powerful, and the camera is really impressive. The staff was friendly and helpful, and the overall experience was just great. If you’re in the area, definitely stop by it’s not just an Apple Store, it’s an experience inside one of the most beautiful buildings in New York City.
Frequently Asked Questions About Apple World Trade Center
What products can I shop for at Apple World Trade Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple World Trade Center.
Where can I get technical support at Apple World Trade Center?
Technical support is available at the Genius Bar inside Apple World Trade Center.
What are the regular store hours for Apple World Trade Center?
The store is open Monday to Friday from 8:00 AM to 8:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.
Is Apple World Trade Center open on major holidays?
The store is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025). It has special hours on December 24 and 31, opening from 8:00 AM to 6:00 PM, and on January 1, 2026, from 9:00 AM to 7:00 PM.
Does Apple World Trade Center have wheelchair accessible entrance?
Yes, Apple World Trade Center has a wheelchair accessible entrance for customer convenience.
Can I order products online or via an app from Apple World Trade Center?
Yes, you can order products via the Apple Store app or online through Apple's official website linked to Apple World Trade Center.
What payment methods are accepted at Apple World Trade Center?
Apple World Trade Center accepts debit card payments and mobile NFC payments.
Are there nearby public transit options to reach Apple World Trade Center?
Yes, the store is conveniently near several transit stations including Path Station World Trade Center, WTC PATH Station, Oculus WTC, and the World Trade Center PATH station, making it easy to visit.
What nearby places can I visit before or after shopping at Apple World Trade Center?
Nearby you can visit Smorgasburg WTC for food trucks, The Oculus WTC shopping center, and the arts and entertainment venue The Void for a diverse experience.
Are there dining options close to Apple World Trade Center?
Yes, nearby dining options include Epicurious bakery, Épicerie Boulud bakery, and Tea Philosophy LLC cafe for tea and smoothies.