Apple West 14th Street

Reviews

• YK

  Yousef Kawar

  6 days ago
  1.0
  I went to the Apple Store on West 14th Street, NYC, to buy a Mac Studio as a birthday gift, and I planned to pay in cash. I was dealing with a sales associate and a manager, and everything seemed fine, cash and in store pickup were confirmed. After two hours of gift-card workarounds, they suddenly said it had to be shipped. I cancelled and asked for a refund, which took even longer because the payment was split across three gift cards. The final senior manager was unprofessional, dismissive, and even suggested he could ask me to leave for speaking up. My birthday was ruined, I was stressed and shaken, and the whole experience was disorganized and exhausting. On top of everything, the last gift card, which they had to refill, took ages to get back to me. They called me after an hour while I was still recovering from the stress and frustration, asking me to come back to pick it up. It was horrible and added even more to an already terrible experience. After all these things, imagine my mood after trying to buy my Mac Studio. I called my friends, who I had planned to celebrate with, and they had to cancel because I was very late. Imagine that feeling, just like that. A huge shame on Apple, no, double that, a huge shame on you, Apple. What a disgusting experience. I will never forget this.
• ME

  Michael Enright

  Jan 6, 2026
  5.0
  Sapphire for President!! I came to the store to fix stuff on my very vintage MacBook, and Sapphire gave me everything I needed!! Fabulous energy, unbelievable amount of knowledge, and just amazing vibes and professionalism to get the job done , which let’s be real computer/technology/etc can be very overwhelming and she got rid of all of that and helped me so much! Give her all the PTO she’s fabulous!!!
• CM

  Carlos Morales

  Dec 30, 2025
  1.0
  Worst Apple Store in the city, by far. Tried to process my iPhone upgrade at this store through my T-Mobile account because the T-Mobile store across the street didn’t have the model I wanted in stock. The employees at this location were no help and had the audacity to ask me if I “thought I was getting a free phone”. I had to process my order through the Apple website for store pickup and didn’t get any assistance with my eSIM transfer or data transfer. The whole staff sucks, nobody wants to help customers and the managers are no better because they are aware that customers are treated this way. Useless miserable people. Go to any other Apple Store for a better experience.
• TW

  Travis Wise

  Dec 27, 2025
  4.0
  I stopped in with a question about how to trade in my iPad. Within 30 seconds I had my answer from a guy who was very knowledgeable and friendly. While I was there, I picked up the new AirPods Pro. That sales process cannot possibly have been any easier or better. I was in and out of the store within three minutes.
• RN

  rachel naugle

  Dec 14, 2025
  1.0
  came here twice. employees were absolutely no help. first time i was told to become authorized user. i did that. came back the next day and was told to wait to purchase a phone whilst 7 employees were standing around not attending customers. i finally got up and asked again. the employees could not give a solution to my problem after two visits over trying to get a new phone. i am an authorized user, they suggested i visit at&t to purchase a new phone but then said none of the at&t stores would carry the iphone i wanted to purchase. i dont know how i wasn’t suppose to leave frustrated. my current phone does not work and i pay for my own phone, yet i cant finance a new phone when my old phone is paid off. i tried to call at&t like the employees said, it was no help. i feel bad because clearly there is some disconnect between at&t and apple which is making the employees and customers frustrated. i just hope someone will see this, listen, and make it make sense

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