Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
2,860 reviews
5 stars
1,723
4 stars
540
3 stars
196
2 stars
74
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Staff Knowledge
Inconsistent product knowledge among staff, with some employees providing excellent assistance while others gave incorrect information.
Wait Times
Long wait times reported for service, especially at the Genius Bar, leading to frustration among customers.
Store Experience
Some customers enjoyed the store layout and atmosphere, while others found it chaotic and poorly organized.
Problem Resolution
Positive experiences noted when staff went above and beyond to resolve issues, but many customers felt their concerns were dismissed.
- JMJenny Miller5 days ago5.0Natalie was so helpful today! I came in needing a screen protector, which she helped me find for the iPhone 14 Pro. It turns out, the store was not in stock. I actually brought some other screen protectors I had just in case, and she offered to put it on for me by hand for free :). SO NICE OF HER. Thank you Natalie. Also the screen was out on perfectly, even having to do it the old school way by hand. I’m very grateful. Everyone else on staff was also super kind.
- BSBogdan SinghNov 11, 20251.0Worst customer service inside ever
- MMMarisa MartinNov 2, 20255.0So kind here. I came in sad after I noticed my new MacBook had some gray areas on the screen that were making it look worn down. Talked to someone on each floor until I went to the 3rd floor/Genius Bar where they took care of it right away with a microfiber towel (and even offered the towel as a kind gesture). 10/10 experience
- CYCESAR PABLO YAGÜEOct 30, 20255.0Mejor y más rápida atención que en Central Station y 5ta Av.
- HMHugo MontiOct 28, 20254.0Muy completo, buenas atención. Eata en lindo barrio.
Frequently Asked Questions About Apple West 14th Street
Where is the Apple West 14th Street store located?
The Apple West 14th Street store is located at 401 W 14th Street, New York, NY 10014, United States.
What are the regular operating hours of Apple West 14th Street?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Does Apple West 14th Street offer technical support services?
Yes, you can get technical support at the Genius Bar inside the Apple West 14th Street store.
What categories of products can I shop for at Apple West 14th Street?
You can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products at the store.
Is Apple West 14th Street wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all visitors.
Does Apple West 14th Street offer in-store pickup and delivery services?
Yes, the store provides both in-store pickup and delivery services.
What payment methods are accepted at Apple West 14th Street?
The store accepts debit cards and mobile NFC payments.
Are there any nearby dining options around Apple West 14th Street?
Yes, nearby dining options include The Old Homestead Steakhouse, Markt, Shokudo (a sushi restaurant), and Le Pain Quotidien bakery, perfect for grabbing a meal before or after your visit.
What nearby places can I visit for relaxation or outdoor activities near Apple West 14th Street?
You can visit Chelsea Triangle park, a great spot for relaxation and enjoying some outdoor time close to the store.
Are there any nearby retailers or boutiques around Apple West 14th Street?
Yes, nearby retail stores include the BOSS Store for clothing, Moschino Boutique, and UGG for fashion accessories and shoes.