Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,912 reviews
5 stars
1,130
4 stars
296
3 stars
115
2 stars
53
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude and dismissive.
Wait Times
Many customers experienced long wait times, often exceeding their scheduled appointment times, leading to frustration.
Store Cleanliness
The store was generally noted to be clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff were described as knowledgeable and helpful, others were reported to provide incorrect information or lack competence.
Discrimination Concerns
Several customers reported feeling discriminated against based on race or appearance, which negatively impacted their experience.
- CCClaraNov 15, 20251.0Alex is on some weird power trip. Partner bought an iPhone 17 and was setting it up at the designated table. Sat down with him as it ended up being a 45 min process and I'm still recovering post ACL surgery and feel pain after standing for extended periods of time. Alex told me to get up and that I can't sit there because I didn't buy one - only paying customers can. Mind you that table was not full and there was not a single person waiting for a seat? Obviously my partner gave me his seat but feels ridiculous when there's an empty seat next to us lol. Then less than 1 minute later she asked a man (non paying customer also waiting for his partner) if he wants to sit? Makes no sense.
- BTBeth TNov 3, 20251.0Horrible. I came in to replace my AirPod Pros, since I had apple care coverage. I made an appt for 5:10pm on Monday... I checked in at 4:50p, since I work around the corner….. I was not taken until 6:03…. They need more staff because I just wanted to replace two little AirPod pros…..which shouldn’t have taken almost an hour, with an appt… AND THE WORST PART…. They didn’t even have the product I needed…. And I made this appt 3 days ago….. so I have to now come back to pick up the piece they didn’t have…. Ridiculous!!!!!
- CECorydon 44 @gmail.com EricksonOct 30, 20254.0Nice staff and very knowledgeable
- EBErica BOct 26, 20252.0Most of the techs are amazing. Giving it a two because they allow pets and ESAs are not service animals. The general public has no regard for those who have allergies, including possibly the staff. I was surrounded by them today and am deathly allergic. Retail stores & restaurants need to stop allowing it.
- CGCaroline GleasonOct 16, 20251.0This Apple store location is a mess. When I went to get my MacBook trackpad repaired, I waited over an hour past my appointment time before someone came to talk to me. Finally, my repair was quoted at $100 and I was told it would be ready within 3-5 business days. Nearly two weeks later (and after multiple chats with Apple to try to get status updates) I got a call from the store saying that they had just started my repair that morning and would need to send it to another store for another “3-5 business days.” You won’t be shocked to learn that the quote also tripled at this point. Go to a different location in the city unless you’re looking to be without your device for a month for a simple repair.
Frequently Asked Questions About Apple Upper East Side
What products can I shop for at the Apple Upper East Side store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Upper East Side store.
What kind of technical support is available at Apple Upper East Side?
Technical support is available at the Genius Bar, where specialists can assist you with your Apple devices.
What are the regular store hours for Apple Upper East Side?
Apple Upper East Side is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Is Apple Upper East Side wheelchair accessible?
Yes, Apple Upper East Side has a wheelchair accessible entrance to accommodate all customers.
Does Apple Upper East Side offer in-store shopping and pickup options?
Yes, Apple Upper East Side offers both in-store shopping and in-store pickup for your convenience.
Can I get my Apple products repaired at the Upper East Side store?
Yes, the Apple Upper East Side store provides computer and cell phone repair services including technical support at the Genius Bar.
Are there any free educational sessions offered at the Apple Upper East Side?
Yes, you can join free Today at Apple sessions to learn more about Apple products and software.
What are some nearby dining options close to Apple Upper East Side?
Nearby dining options include Caravaggio, an Italian restaurant and bar, and Flora Bar, which serves Mediterranean cuisine.
Which nearby places can I visit for shopping after visiting Apple Upper East Side?
You can shop at nearby boutiques and stores such as VBH Luxury, Golden Goose, and Ann Mashburn, which offer a variety of fashion and footwear.
Are there any cultural attractions near Apple Upper East Side worth visiting?
Yes, The Met Breuer and Frick Madison are nearby art museums you might want to visit before or after your trip to Apple Upper East Side.