Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
4,020 reviews
5 stars
2,434
4 stars
780
3 stars
271
2 stars
127
1 star
408
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Wait Times
Long wait times reported for service, especially during busy periods, leading to frustration among customers.
Store Environment
The store is described as spacious, clean, and well-organized, creating a pleasant shopping atmosphere.
Product Knowledge
Some staff demonstrated excellent product knowledge and helpfulness, while others were criticized for lack of information.
Genius Bar Experience
Inconsistent experiences at the Genius Bar; some customers received great assistance, while others faced delays and poor service.
- LKLaetitia KY5 days ago5.0this place is fantastic! i would love to thanks one of the staff member Hanif for being so welcoming, nice and such a great person. he is so passionate about apple products and he just gives you all the infos you need. he is also so patient ! favirite apple store ever.
- ACAndres C6 days ago2.0I have an appointment with Apple at 1:15 and it’s 135 been waiting here for more than 20 minutes with an appointment… what’s the point to make an appointment if they will take you 20+ minutes late
- SPSean PeecookNov 14, 20252.0Had a small crack on my camera lens. Brought it in. They said they had to replace the whole phone body. Three hours later (they said it would be 1) they said the repair "didn't take" and they gave me a whole new phone instead. Now I am disconnected from making phone calls and logged out of all my communications. Totally torpedoed my day over a 2 mm camera crack. I would've just kept the phone as it was.
- EFElizabeth FitterNov 9, 20255.0Came in to get a replacement phone, Akil helped me and he was wonderful. So patient, helpful, and informative!! He walked me through the whole process and helped me coordinate setup with my carrier. Thank you so much!!
- LWLaur WeeksNov 7, 20255.0Helpful and friendly staff who were able to resolve the issues at the Genius Bar with no unecesssy fanfare, quickly, and efficiently. Would highly recommend this location for its great employees (4 for 4 top notch attitudes and care level for everyone I talked to here, shoutout to Jennifer the lead plus both check in guys for Genius Bar, and the tech Richard who fixed my problems!)
Frequently Asked Questions About Apple SoHo
What products can I shop for at Apple SoHo?
At Apple SoHo, you can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products.
What are the opening hours of Apple SoHo?
Apple SoHo is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Is technical support available at Apple SoHo?
Yes, technical support is available at Apple SoHo's Genius Bar where specialists can assist you.
Does Apple SoHo offer free Wi-Fi to customers?
Yes, Apple SoHo provides free Wi-Fi for customers visiting the store.
Can I pick up my online orders at Apple SoHo?
Yes, Apple SoHo offers in-store pickup for online orders.
What payment methods are accepted at Apple SoHo?
Apple SoHo accepts debit card payments and mobile NFC payments.
Is the Apple SoHo store accessible for wheelchair users?
Yes, Apple SoHo has a wheelchair accessible entrance for customers with disabilities.
Are there any nearby places to visit before or after shopping at Apple SoHo?
Yes, you can visit nearby places like The Mercer Kitchen for French cuisine or explore art galleries such as David Beitzel Gallery and Contemporary Art museum.
What options are available for customers interested in fashion near Apple SoHo?
Near Apple SoHo, customers can shop at clothing stores such as Nautica, Ralph Lauren, Moncler, and Miu Miu for men's and women's fashion.
How can nearby transit stations or landmarks help me find Apple SoHo?
Apple SoHo is located near the landmark 109 Prince Street, which can help you identify the area and navigate to the store easily.