Apple Grand Central

Reviews

• FS

  Farzad Sanei

  2 days ago
  5.0
  Angel is the most consummate client support and tech. professional I have ever experienced. He provided excellent service with a refreshingly remarkable attitude. Ask for him when you visit this location.
• LD

  Lucio Daou

  2 days ago
  5.0
  Very useful place for an Apple Store. Isabella was great clearing up some doubts I had. The accessibility is not that great, as the Grand Central is an old building, so it gets a bit hard to use the stairs with luggage. There's a room with tables, great for a quick stop for work.
• LF

  Leandro Freire

  Feb 24, 2026
  3.0
  Fuimos a comprar un iPhone y, honestamente, la atención no fue buena, sentimos que nos querían sacar de encima, luego fuimos al que está cerca de Central Park y ahí si realmente atendieron bien
• AC

  Ally Cruz

  Feb 12, 2026
  5.0
  This is a fantastic Apple Store. I worked with Alex, Ian, and I did not get her name but a young lady with big beautiful curly hair when I went to the store. Everyone was very very nice and accommodating. They were doing all that they could to help me resolve my phone issues before they closed for the night, which I really appreciated. It’s nice to come across so many lovely people that were willing to help despite working in a hectic store filled with tourists. I would highly recommend this Apple Store if you are passing through GCT!
• JL

  justin lunin-pack

  Feb 2, 2026
  1.0
  Bad support experience. I have an iPhone 14pro. the battery was not lasting as long as it should so i took it in for a replacement. While there was a minor black spot in the lower left of my screen, i made sure to point it out to the engineer and said i didn't care i didn't want to spend $325 for the new screen, I only wanted the battery. of course when i came to pick it up they had replaced the screen and wanted $425 for the overall repair. No proof that the screen got worse or was unusable, just "i should trust that the technicians do what's best for the customer" meanwhile I don't. I specifically asked for photos and proof if the screen needed to be replaced, and when i came to pick it up there were none. I asked for the part at cost instead of retail since it was an unwanted repair, they were unwilling to accommodate. I left the phone and will buy new. Verry disappointing that Apple would spend an additional $325 of my money on a costly repair / part I did not want without so much as a phone call, or taking pictures to prove it was needed. Trade in value of the phone is $280 is beyond belief that they would think i would want to spend $425 on a repair to prolong its life. Not sure what happens to the phone now if I just go buy a new one, i know I wont be removing it from my find my so do they wipe it from my account and resell it? Apple should be more reasonable and work with me here to a resolution that is fair for everyone.

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