Best Buy

Reviews

• KK

  Kurbdelaburbs

  5 days ago
  5.0
  I don’t remember the employee’s name but I had a 7:40 appointment today with a Geek Squad team member and he was the best. Everyone here is super friendly and helpful and the Geek Squad is trust worthy and great
• JS

  Jillian Michelle Smith

  Mar 22, 2026
  5.0
  Alex was INCREDIBLE!!! Not only was he so kind, helpful, knowledgeable and efficient…but he ALSO found me an even BETTER Macbook than the one originally I came in for at a MAJOR markdown! As someone who works in retail and customer service myself, let me just say that this guy is 100% the best of the best. Ask for Alex next time you visit this location!!!!
• AP

  Alan Polanco

  Mar 20, 2026
  5.0
  Mashruf H. helped me. I don’t do reviews but Mashruf deserves it - seriously. The kid was super helpful and genuinely happy to help me which is RARE in NYC. Made conversation and was quick with getting the product I needed. I didn’t spend more than 10 minutes waiting for service and checkout. I walked away feeling great. I’m waiting for the official Best Buy review email to hype him up but wow, he exceeded my expectations. I highly recommend this location and Mashruf H. for whatever your needs may be. You won’t be disappointed.
• BB

  B

  Mar 18, 2026
  1.0
  Disappointed. Went to buy a Nintendo switch 2 last Friday. My girl goes to get a staff member. Teo, The staff member, tries to upsell us by asking us if we want games, controllers, a case to carry the switch 2. It felt normal and I understand the hustle. Then we go to the counter. Teo asks us if we want protection. Explains why. I understand and I don’t want any problems with my console so I go to get it. The situation goes downhill after Teo tells May know how to get us 10% off. It was a weird comment but I was interested. Teo then tells me to put my income and social. I then realized Teo was trying to sign me up for a credit card without disclosing he was doing that. Meanwhile this is happening, Teo gets a call from someone. Teo is talking to them while Teo is selling us the switch 2. It was awkward. He was trying to rush us into signing up for a credit card again without telling us. Teo was trying to force me into a credit card. Teo was trying to rush me in every part. The last was the signature and for fun I wanted to read it. Teo kept yelling to sign quickly, to sign quickly and hit accept. Teo was hovering over the screen where the terms and conditions was talking about signing up for a credit card.. he just wanted me to sign. And then I hit declined and said I don’t want to sign up for a credit card. He said that’s how you get the 10%. Oh so now you want to say you get 10% discount when you sign up for a credit card. You never disclosed that to us. I told him I don’t want that. Teo looked very annoyed and we bought our switch 2. Teo seemed very unprofessional. Having a phone call in front of a customer and trying to sell us something while having a conversation. Is your attention to us as you’re on your shift or to the person you’re talking to on the phone? Going to report this to FTC. What a scammer. If he tries to scam me into a credit card, I wonder how many other people he has tried to scam or did scam. Elderly people wanted a discount and cheaper prices but he does not tell them what they’re signing up for. Not marketing emails or a free Best Buy profile. But a scam This happened on friday. March 13th, 2026. Between 7:30pm-8:30pm.
• FN

  Faye NYC

  Mar 6, 2026
  3.0
  I went to Best Buy on 86st to buy a new laptop on 3.5.2025 around 11am, it was pouring rain and the store was empty.. I first met with Theo, he was extremely rude towards me. Treating me like a "dumb" woman and a 2nd class citizen! He made me feel like I was not welcome and he did not want to help me purchase a new device. I am not sure if it because, I am a Black Woman or if it was because I have an accent, or he thought I have no money and I was wasting his time. But, my encounter with him was horrible and demeaning. Obviously, I am not American, but, that does not give Theo the right to treat me like a 2nd class citizen! First, he did not know how to get the specifics on my laptop(I brought my laptop with me). Then, he had the audacity to tell me to go to Geeksquad so, they can find out how to open the specifications on my laptop! I declined, and told him he can call someone to help him which made him mad! My laptop was in the thousand of dollars when I bought it in 2023. When he finally found out what type of laptop I have,Theo kept showing me laptops around $250, $450, $500 and one for $999. I kept telling him to please show me higher-end and better quality, which made him mad again!!!!! After over 15mns of that back and fourth with him, I finally asked him to please show me the Microsoft laptops similar to mine. He brought me to the Microsoft stand and left me there without showing me anything!!!! After waiting for over 5mns alone, I asked for a supervisor who was very understanding and referred me to ANJAL. ANJAL was extremely knowledgeable, understanding, professional and kind. From just a quick look at my laptop, Anjal knew exactly what type of laptop I needed. Light weight, compact and extremely fast. I opted for the Best Microsoft Surface 13.18, Gen7 32GB and within 15mns, I bought my new laptop. And this is not the first time, I am being treated poorly on 86st, I always ignore it. Depending on who you are some staff members are very nice to "white" people, greeting them with a big smile, helping them etc.... And for the "rest" of us, We are not being greeted, we are being ignored and we are sadly invisible. Even though, I live around 86St, I usually go to the Best Buy on 18th St on 6th Avenue because they are much nicer to everyone!