Best Buy

Reviews

• CE

  Cris Escasura

  Apr 4, 2026
  5.0
  Had a great time shopping for a laptop. Purchased a Yoga 2in1 today and Ross helped me out thru the whole thing. Everything was a breeze; also asked to unbox the laptop in-store so I can stow it in my bag. He made sure I left nothing in the box like the pen it comes with which most people seem to miss.
• XX

  Xperia

  Apr 1, 2026
  1.0
  What a waste of damn time, I felt like they were making me look oblivious or some of the workers here don't know about their storage count for some of their apple products, too trivial.. just don't go to this best buy.
• CV

  Choo Vegas

  Mar 17, 2026
  2.0
  Last Wednesday, I visited your establishment to acquire the Samsung Galaxy Buds 4 Pro. Upon my arrival, I was promptly assisted by a sales representative due to the low customer traffic. I communicated my intent to purchase, and the representative presented the earbuds. During the payment process, I expressed my intention to trade in my existing earbuds to utilize the $75 trade-in offer. I was subsequently directed to customer service to finalize this transaction. During the customer service interaction, the representative encountered difficulties processing the trade-in, as she was unfamiliar with the eligible earbuds for the promotional offer. This lack of awareness was concerning, especially given that March 11, 2026, was a significant release day for both Samsung's new Galaxy phones and earbuds. It is my professional opinion that staff should have been thoroughly briefed on such promotions in the weeks or at least days leading up to the release to ensure comprehensive preparedness. Ultimately, I had to place an order for the earbuds via my mobile device for in-store pickup. Following this, I was directed to the upstairs pickup area. While awaiting my order, I observed another employee experiencing similar challenges in processing a customer's purchase of a new phone and earbuds. Upon receiving my product, I inquired about the $30 e-credit, a promotion of which the employee was also unaware.
• JA

  Jordan Aïssiou

  Mar 14, 2026
  3.0
  I had a disappointing experience at this Best Buy. I came in to trade in my old phone toward buying a new one. Online the trade-in value was showing $200, but in store I was told it was only $30 without any clear explanation, even after the staff asked multiple colleagues. One employee also took my phone from my hands and didn’t want to give it back immediately while checking it, which felt very uncomfortable and unprofessional. He also refused the trade-in because I didn’t have a New York state ID, even though I had both my passport and another valid Federal ID. For comparison, another Best Buy location (Union Square) had no issue accepting my Federal ID and handled the trade-in without any problem. That said, the first employee who helped me, I believe Atla, was very professional and friendly. I really appreciate his help, but unfortunately the rest of the experience was disappointing. This is why I only put 3 stars.
• VV

  vincent vernet

  Mar 10, 2026
  1.0
  Important to know before you make the mistake of buying appliances like I did (dishwasher). You pay with installation covered (at least you think) and it’s all supposed to be done in 2 days. Well guess what, a month later I am returning the appliance. Aside from changing the delivery date 50 times and being impossible to reach they use this company CRST in Nj. Please take a look at the reviews it’s speaks for itself. So the scam essentially is Best Buy tells you free installation and then the guy comes and finds any excuse (here a supposedly defectuous water valve which works perfectly)… then you have to pay $300 (CASH ONLY) for them to do the job. Best Buy only want to use them (surprising isn’t it!?). Obviously Best Buy is a BBB business and CRST are not. so given I have evidences of all of it I have decided to report then to BBB and the FTC. Also the the « legal » record of the person who came (found his name and court record) is more than dubious. Maybe ICE should take a look. Have a nice day now.

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