Apple Upper West Side

Reviews

• RK

  Rodrigue Kamdem

  1 day ago
  1.0
  Come in this location to exchange my headphone I spent almost a hours nobody was looking to resolve my issue. Agent wasn’t doing anything I saw even people enter after get an attention but not me
• CE

  Claudine Espinal

  4 days ago
  5.0
  Oh wow I had the best experience this morning with Anthony & a new gentlemen, from Florida they both took great care of mom and I. You guy’s literally make want to visit the store again. ❤️
• JM

  Jean Pierre Martínez

  5 days ago
  1.0
  Awful customer service, trying to use my apple care to return a charger that stopped working and after being ignored by everyone for 10 minutes the employee tells me I have to either wait 2 hours to have an appointment or book something through a care app as scheduling in-person (I’m literally in front him) is not an option. Then asks me to pull my iPhone and then proceeds to talk to a coworker and completely ignore me. For the amount I pay for these devices the least I expect is decent customer service
• RF

  Rafael Fernandes

  Apr 5, 2026
  1.0
  Apple used to be a great company with exceptional customer service. For many, many years, I had been using its products, and today I had a ridiculous, unprofessional, and very bad experience at the Upper West Side Store with a “specialist” Tavon. After I decided which MacBook to buy, I asked for his help, and within 5 minutes, the “specialist” brought the Mac. Great. He offered Apple Care + 4 times, which I refused, but it was embarrassing to say no because he kept insisting and saying that if I didn’t add it at that time, I wouldn't be able to do that layer. I doubt it, but I accept it. I have an iPhone, a Watch, and an iPad, and I know I can always add it later within 60 days. Anyway. I asked about the price, $6.99, and he mentioned, “The great news is that Apple Care + now includes Theft and Loss, which you need to pay $299 if it’s stolen.” I was surprised, since I knew Apple did not offer theft and loss protection for MacBook. I confirmed with the “specialist”, and he said, “It started about 2 months ago.” What did I do? I believe in that person they call a specialist. I went home, read the terms and conditions, which the “specialist” just skipped for me, and said, “Just accept it.” So, guess what? You got it: It doesn’t cover theft and loss. I called Apple Support, but nothing was done. They transfer the call to the store, guess what! A specialist called me saying, “Yep, you’re right. It was wrong information, I’m sorry”. It’s ridiculous. I bought it as a gift, and I told the person it covers theft and loss. Thank God I recorded everything for my further actions. Also, I will definitely change my iPhone for a Samsung, and sell the watch and iPad to someone who would believe their lies. Samsung is giving $700 in trade-in credit for S26 phones. I know the “specialists” earn commission, but lying to the customers and not selling with integrity should not be allowed anymore. When those “specialists” receive corrective actions, and Apple, shame on you for being quiet and not giving me an answer, solution, or for keeping that “specialist” lying to the customers. Just read all the bad reviews, and you will see how many others complain about this store. Today 04/07/26 no response from Apple or store manager who would call me. BTW I trade-in my iPhone for a S26 Ultra.
• CP

  Chaya P

  Mar 29, 2026
  2.0
  I had an unpleasant experience with a young girl who was carrying an iPad for customer check-in. I asked her if I could order online and have someone else pick it up in the store. Her response was, “No, it’s only shipped to home addresses.” She then walked away immediately. Later, I discovered that her information was incorrect. I don’t believe she is suitable for her role if she behaves that way towards customers.

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