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VCA Flannery Animal Hospital

4.2
(861 reviews)

Business Details

789 Little Britain Rd, New Windsor, NY
12553, United States
(845) 275-3894
https://vcahospitals.com/flannery

About

VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinarian Emergency ServicesVeterinary Information & Referral ServicesPet ServicesPet Grooming
Welcome to VCA Flannery Animal Hospital, your trusted partner in veterinary care in New Windsor, NY. We offer emergency services 7 days a week as well as advanced diagnostics & specialized treatments in cardiology, dermatology, and surgeries. We also have urgent care staff for walk-in/same-day services during the day before we turn over your pets to the ER. We also offer animal rehabilitation & preventive care (like vaccinations, wellness exams, parasite control, & care for senior & younger pets) to keep your pets healthy & thriving. You can also count on our team for nutritional counseling, pain management, diabetes care, & general or routine surgeries. Trust us to be there for you and your pet every step of the way. Visit us today.

Location

VCA Flannery Animal Hospital
789 Little Britain Rd, New Windsor, NY
12553, United States

Hours

Reviews

4.2
861 reviews
5 stars
593
4 stars
100
3 stars
32
2 stars
22
1 star
114

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their compassion and support during difficult times, especially during end-of-life decisions for their pets.

Emergency Services

While some customers had positive experiences with emergency care, others reported long wait times and inadequate treatment during emergencies.

Communication Issues

Several reviews highlighted poor communication from veterinarians, including lack of clarity on treatment options and costs.

High Costs

Numerous customers expressed concerns about the high costs of services, feeling that they were charged for unnecessary tests and treatments.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction with care and others feeling neglected or misled.
  • SV
    Stacia Vanderee
    Feb 18, 2026
    5.0
    A great experience as always
  • FH
    Fellow Human
    Feb 17, 2026
    1.0
    I was recommended to this place because you pay a yearly fee and can take your pets here however much you want for free as long as you pay that annual fee. I’m tell you now that is not true. On top of that this is supposed to be a 24/7 hospital which usually means you can take pets here at any time you need even past 6pm that’s not true. They are very misleading when they tell you that they are 24/7 care. This is one of those big businesses that don’t really care for you or your pets and will drain your pockets. I brought in a 6 week old kitten, very energetic and seemed perfectly fine for her first ever appointment. They took her poop for a worm test and gave her a shot just in case she had worms. The test came out negative for worms so now I took her in at 10 weeks for her first vaccination. Within 48 hours of the vaccination my once normal hyper and seemingly healthy kitten is now skin and bones, she can’t keep anything down and of course isn’t her usual energetic self. We tried to wait a little bit to see if she’ll get better because we don’t have the money for unnecessary visits to this expensive vet but she wasn’t getting better so we brought her in on day four after the vaccination just to be told she is dying from twisted intestines which could be the cause of worms and they are shocked she lasted this long under such condition. Like I said my kitten was perfectly fine and eating huge amounts of food before visiting them. Now she’s dying I can’t get her cremated cause all my money is going to paying a vet bill that was basically just for them to see her and tell me she is dying. Looking at all the reviews and majority of them are about end of life care for their pets. Although I don’t think they are at fault for my kitten dying I do think that bringing her here was a jinx. I don’t recommend coming here if you want a healthy pet that lives and money for basic human necessities cause this place will definitely take you for all you got even on your pets death bed. If I had brought her to a local mom and pop vet place I would’ve had money to at least get her individually cremated. 700$ just to put your pet to rest is insane please don’t ever come here for end of life services go to a local mom and pop shop and don’t hesitate to call and ask for the price of their services.
  • SA
    Sarah Avon
    Feb 13, 2026
    5.0
    Dr. Keller and her staff are excellent. They were compassionate through my dog Cookie's final months. Their memorial gifts really helped my 7 year old to better cope.
  • BL
    Brie Lynn
    Feb 11, 2026
    5.0
    I reached out to get an appointment for my puppy due to having an allergic reaction. I was seen the next morning and the vet was so friendly and caring. Great experience!
  • TL
    T Lynn
    Jan 20, 2026
    1.0
    I brought my dog here for an emergency because she couldn’t keep anything down. Dr. Winter recommended an xray and it appeared like she swallowed something. Something did show up blurry but couldn’t confirm what it was. I wish I went for a second opinion because an ultrasound WAS NOT even suggested and I blindly trusted this doctor and agreed to surgery!!!! Over $6000 later and putting my dog through hell NOTHING was there. I was so desperate to help my dog I wasn’t thinking clearly. Dr. Winter said these things happen BUT IT wouldn’t have IF they did an ultrasound!!!!! When I took my dog to a different vet and told him about what happened the first question asked was, “Did they do an ultrasound???” So if you want to endanger your pet and pay for procedures that will empty your savings and go where dollar signs are priority over your pets, continue going here. Please staff, don’t even comment about calling your office. It would just be another insult. I just read the review below how the lady’s cat was given an ultrasound by the same doctor who didn’t recommend one for my dog. Unbelievable….

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