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Welcome to VCA Flannery Animal Hospital, your trusted partner in veterinary care in New Windsor, NY. We offer emergency services 7 days a week as well as advanced diagnostics & specialized treatments in cardiology, dermatology, and surgeries. We also have urgent care staff for walk-in/same-day services during the day before we turn over your pets to the ER. We also offer animal rehabilitation & preventive care (like vaccinations, wellness exams, parasite control, & care for senior & younger pets) to keep your pets healthy & thriving. You can also count on our team for nutritional counseling, pain management, diabetes care, & general or routine surgeries. Trust us to be there for you and your pet every step of the way. Visit us today.
Location
VCA Flannery Animal Hospital
789 Little Britain Rd, New Windsor, NY
12553, United States
Hours
Reviews
4.2
855 reviews
5 stars
589
4 stars
99
3 stars
32
2 stars
22
1 star
113
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and empathy during difficult times, especially when dealing with end-of-life decisions for their pets.
Mixed Veterinary Experiences
While some veterinarians received high praise for their knowledge and bedside manner, others, particularly Dr. Miller and Dr. Winter, faced criticism for lack of empathy and poor communication.
Emergency Services
Flannery is recognized for its emergency services, with several customers noting quick responses and effective treatment during urgent situations, although some reported negative experiences.
High Costs
Numerous reviews mentioned the high costs of services, with some customers feeling pressured into unnecessary treatments and tests.
Customer Service Issues
Several customers reported poor experiences with reception staff, citing rudeness and lack of professionalism, which detracted from their overall experience.
- TLT Lynn5 days ago1.0I brought my dog here for an emergency because she couldn’t keep anything down. Dr. Winter recommended an xray and it appeared like she swallowed something. Something did show up blurry but couldn’t confirm what it was. I wish I went for a second opinion because an ultrasound WAS NOT even suggested and I blindly trusted this doctor and agreed to surgery!!!! Over $6000 later and putting my dog through hell NOTHING was there. I was so desperate to help my dog I wasn’t thinking clearly. Dr. Winter said these things happen BUT IT wouldn’t have IF they did an ultrasound!!!!! When I took my dog to a different vet and told him about what happened the first question asked was, “Did they do an ultrasound???” So if you want to endanger your pet and pay for procedures that will empty your savings and go where dollar signs are priority over your pets, continue going here. Please staff, don’t even comment about calling your office. It would just be another insult.
- ABAmanda BehrJan 2, 20265.0I just wanted to shout out the amazing overnight team at FAH. I brought my cat in for an ultrasound with Dr. Winter - she gave me my results within minutes & had my cat hospitalized. The overnight team came in & the communication was amazing. Dr. Rider was on the phone with me after reviewing her file & we came to the same conclusion on treatment plans going forward. Unfortunately my girl didn’t have a great ending, and Dr. Rider allowed me to wait while surgery was being performed so that I could be there to say goodbye. Sara, Kat & Vanessa were all so caring & kept me in the loop the entire time. This hospital couldn’t run without its amazing swing & overnight staff.
- MVMary Beth VanLeuvanDec 23, 20255.0I cannot say enough about the wonderful vets, techs and Support Staff at Flannery. Been coming here for years despite cats hate the car and there are closer vets. Dr Stonefield is so patient, always, and helped us even our 15 year old cat needed to be put down. He helped us avoid unnecessary testing to face her reality. The same kindness was met when we put our 16 year old cat down by a mobile unit to avoid a drive, then took a 16 year old cat there to have ashes done. He now attends to our 3 kitties. They also helped me with a stray I’ve fed for years and arrived to our house nearing death and in pain desperate for help. They put him down for us to end his suffering. Thanking us for helping that poor kitty. Simply the BEST!
- TETiara EdelenDec 14, 20255.0We take our dogs to Flannery. They're always eager to help. Very attentive and truly listen to the issue at hand. Very knowledgeable and kind.
- CGCarlos GutierrezDec 6, 20251.0I took my dog here yesterday with an emergency back issue (she is a Doxie). We were put in a room and waited at least 30 minutes when DR. MILLER realized we were waiting to see her. I know this because I saw the techs look into our room and realized then we were still waiting on DR. MILLER who then walked in moments later. She saw my dog for half a minute, had zero bedside manner, no sympathy, or empathy, nothing. During the half minute check up she recommended leaving my dog there overnight so they could do xrays, etc. When I said no, she sent my dog home with painkillers, a muscle relaxer, and a non steroid fluid medication used for ARTHRITIS!!! Needless to write, my dog saw zero improvement and in fact worsened come morning. At that point I rushed to the Guardian animal hospital in Brewster, NY where I saw a vet who actually knew what she was doing. She agreed with me that DR. MILLER didn't prescribe correctly, my dog NEEDED steroids. And they DID NOT recommend xrays or overnight stay. Instead I am to treat my dog with steroids as I KNEW, 6-8 weeks of confinement with limited mobility, andva follow visit in 2 weeks. Im writing this review to recommend that if you do visit this clinic try and avoid seeing DR. MILLER, I think she needs a refresher course!
Frequently Asked Questions About VCA Flannery Animal Hospital
What types of pets does VCA Flannery Animal Hospital care for?
VCA Flannery Animal Hospital provides care for cats, dogs, pocket pets, and rabbits.
What are the regular operating hours of VCA Flannery Animal Hospital?
The hospital is open 24 hours from Monday to Thursday, until 6:00 pm on Friday, from 8:00 am to 6:00 pm on Saturday, and from 8:00 am to midnight on Sunday.
Does VCA Flannery Animal Hospital offer emergency veterinary services?
Yes, emergency services are available 7 days a week.
What specialized veterinary services are available at VCA Flannery Animal Hospital?
They offer advanced diagnostics and specialized treatments in cardiology, dermatology, orthopedic and general surgeries, as well as rehabilitation, nutritional counseling, and internal medicine among others.
Can clients walk in for urgent care appointments at VCA Flannery?
Yes, urgent care staff are available for walk-in and same-day services during the day before pets are transferred to the emergency room if needed.
What payment methods does VCA Flannery Animal Hospital accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What professional associations is VCA Flannery Animal Hospital affiliated with?
They are affiliated with the American Animal Hospital Association (AAHA), American Association of Feline Practitioners (AAFP), and are a Cat Friendly Practice®.
Is there a special offer for new clients at VCA Flannery Animal Hospital?
Yes, new clients can access a Free First Exam coupon available on their website.
Are there any nearby places a visitor might want to check out when visiting VCA Flannery Animal Hospital?
Yes, the James "Squire" Patton House is a nearby landmark and historical building guests might enjoy visiting before or after their appointment.
How can nearby real estate agents and services be helpful for pet owners visiting VCA Flannery?
Several nearby real estate agents and services like Howard Hanna Rand Realty can assist pet owners looking to find pet-friendly homes or relocate in the New Windsor area.