Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinarian Emergency ServicesVeterinary Information & Referral ServicesPet ServicesPet Grooming
Welcome to VCA Flannery Animal Hospital, your trusted partner in veterinary care in New Windsor, NY. We offer emergency services 7 days a week as well as advanced diagnostics & specialized treatments in cardiology, dermatology, and surgeries. We also have urgent care staff for walk-in/same-day services during the day before we turn over your pets to the ER. We also offer animal rehabilitation & preventive care (like vaccinations, wellness exams, parasite control, & care for senior & younger pets) to keep your pets healthy & thriving. You can also count on our team for nutritional counseling, pain management, diabetes care, & general or routine surgeries. Trust us to be there for you and your pet every step of the way. Visit us today.
Location
VCA Flannery Animal Hospital
789 Little Britain Rd, New Windsor, NY
12553, United States
Hours
Reviews
4.2
848 reviews
5 stars
584
4 stars
99
3 stars
32
2 stars
22
1 star
111
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and support during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Several reviews highlighted poor communication from veterinarians, including lack of follow-up and unclear explanations regarding treatment plans.
Emergency Services
While some customers appreciated the quick service during emergencies, others reported being turned away or receiving inadequate care during urgent situations.
High Costs
Numerous reviews mentioned high costs for services, with some customers feeling pressured into unnecessary treatments or tests.
Mixed Staff Experiences
Feedback on staff varied, with some praising individual veterinarians for their care and expertise, while others criticized the front desk staff for rudeness and unprofessional behavior.
- JBJessica BilodeauNov 6, 20251.0I’m not sure if it’s just new vets they’ve hired here or what but our experience tonight was terrible. My dog has suddenly started exhibiting odd symptoms and he allegedly had an ultrasound although nothing was on his report they sent over about one. They sedated him and told us to go to Guardian in Brewster because he might have something neurological like a brain tumor. EXCUSE ME. She said it very nonchalantly like it was nothing. It was quite frankly rude and uncalled for to say something like that when the vet we are seeing now is saying it’s not neurological at all. They basically charged us $200 for him to be sedated. Not sure if we will continue going here for emergencies. If possible, you’d be better off going to Guardian in Brewster, NY
- KSKristie SimmondsNov 3, 20255.0Called after my puppy ate something he shouldn’t have. The girl on the phone was kind and got us an appointment within the hour. Everyone at the facility was kind and efficient. Fortunately, this is our first experience at an emergency vet and I’m happy we choose Flannery.
- DDdefaulkicksassNov 2, 20255.0I went about 2 years ago as an emergency that I didn't 100% know was an emergency. My cat had string tied around the back of her tongue she swallowed. They did surgery and saved her....it was so much that she never would have passed it. They took such good care of her. It was expensive but she was worth everything...they helped me apply for the care credit to get no interest paying for it over time and that helped me with my emergency now. My other cat who was only 5 went to a cats place in fishkill in which they did not help made me feel like I was overdramatic and told me they heard a heart murmer which wasn't anything to worry about. A week to the day later I rushed her here and they said she was going through heart failure. They did everything they could to keep her comfortable was said she was in bad condition. I feel If I had brought her here the first time, she might still be here .... 😠They were amazing with dealing with my loss and overly sympathetic they truly care about what they do and I appreciate them greatly.
- EDElizabeth DiazlopezOct 28, 20253.0Brought my cat Riley here Thursday10/23/2025 night by Friday morning they where suggesting euthanizing him because he had a rare disease. We we’re pushed away by them when we told them to look at his glucose levels and put him on insulin . They did not listen so we took him to another hospital in NJ and they treated him and he is still alive. I still feel so angry because these doctors mis diagnosed him and almost killed him.
- MBMegan BreukelmanOct 21, 20255.0The vets are amazing, the rehab/physio team are amazing, everyone are just the best. Compassionate and care about the animals they work with.
Frequently Asked Questions About VCA Flannery Animal Hospital
What types of pets does VCA Flannery Animal Hospital care for?
VCA Flannery Animal Hospital provides care for cats, dogs, pocket pets, and rabbits.
What are the regular operating hours of VCA Flannery Animal Hospital?
The hospital is open 24 hours from Monday to Thursday, until 6:00 pm on Friday, from 8:00 am to 6:00 pm on Saturday, and from 8:00 am to midnight on Sunday.
Does VCA Flannery Animal Hospital offer emergency veterinary services?
Yes, emergency services are available 7 days a week.
What specialized veterinary services are available at VCA Flannery Animal Hospital?
They offer advanced diagnostics and specialized treatments in cardiology, dermatology, orthopedic and general surgeries, as well as rehabilitation, nutritional counseling, and internal medicine among others.
Can clients walk in for urgent care appointments at VCA Flannery?
Yes, urgent care staff are available for walk-in and same-day services during the day before pets are transferred to the emergency room if needed.
What payment methods does VCA Flannery Animal Hospital accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What professional associations is VCA Flannery Animal Hospital affiliated with?
They are affiliated with the American Animal Hospital Association (AAHA), American Association of Feline Practitioners (AAFP), and are a Cat Friendly Practice®.
Is there a special offer for new clients at VCA Flannery Animal Hospital?
Yes, new clients can access a Free First Exam coupon available on their website.
Are there any nearby places a visitor might want to check out when visiting VCA Flannery Animal Hospital?
Yes, the James "Squire" Patton House is a nearby landmark and historical building guests might enjoy visiting before or after their appointment.
How can nearby real estate agents and services be helpful for pet owners visiting VCA Flannery?
Several nearby real estate agents and services like Howard Hanna Rand Realty can assist pet owners looking to find pet-friendly homes or relocate in the New Windsor area.