Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 234 Main St. in New Paltz, NY 12561
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
304 reviews
5 stars
251
4 stars
10
3 stars3
2 stars3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting the excellent service provided by employees like Sam and Tyler.
Technical Assistance
Customers appreciated the assistance with technical issues and phone setups, noting that staff often went above and beyond to ensure problems were resolved.
Store Environment
Some reviews mentioned the store could benefit from a makeover and a larger selection of phones and accessories.
Mixed Experiences
While many had positive experiences, several customers reported rude or unhelpful staff, leading to frustration and dissatisfaction.
Service Consistency
There were complaints about inconsistent service, with some customers experiencing delays and miscommunication regarding orders and phone availability.
- DCDennis ChillemiNov 17, 20255.0Upgraded my phone and Verizon cellular phone plan. Great experience, professional, courteous and knowledgeable team! Highly recommend!!!
- CWChrissy WNov 1, 20255.0THANK YOU, HEIDER!! not having a phone/texts overnight was stressful. Heider fixed my problem quickly and with friendliness. FIVE STARS!!! :)
- RFR FlorschOct 11, 20255.0Great help solving a technical issue.
- LBLeyne BoyleOct 8, 20255.0Excellent experience the representative was knowledgeable and able to handle several customers at the same time. She knew exactly what to do to help us as well as the other customers. I was really impressed! She’s a keeper!!
- EGEli GoldenOct 8, 20255.0I had a pretty smooth experience ordering, receiving, and setting up a new phone. I wish they had more phones on display and a larger selection of accessories, and the store could benefit from a bit of a makeover, but overall my experience was positive. Would recommend.
Frequently Asked Questions About Verizon
Where is the Verizon store located in New Paltz, NY?
The Verizon store is located at 234 Main St, Ste 7, New Paltz, NY 12561.
What are the operating hours of the Verizon store in New Paltz?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which brands are available at the Verizon store in New Paltz?
Brands available include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment options does the Verizon store accept?
Payment options accepted are American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store in New Paltz offer in-store pickup?
Yes, the store offers in-store pickup services.
How can I schedule an appointment or service with Verizon?
You can schedule via the My Verizon app or use the quick scheduling link provided on their online store page.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby places can I visit around the Verizon store in New Paltz?
Nearby places include BC's New Paltz Climbing Gym, Walgreens pharmacy, and Subway sandwich shop, all convenient for a visit before or after shopping.
Are there other mobile phone stores near the Verizon store in New Paltz?
Yes, nearby mobile phone stores include the AT&T Store, T-Mobile, and another Russell Cellular location.
What local services are available near the Verizon store that customers might find useful?
Nearby services include Heritage Financial Credit Union for banking, Radiance Day Spa for relaxation, and Passport Health New Paltz Travel Clinic for travel health needs.