Geek Squad

Reviews

• GR

  Gee Relyea

  Mar 30, 2026
  5.0
  Very nice people and great at getting me to understand how it works
• TB

  Tony B

  Mar 21, 2026
  2.0
  Remote Geek Squad is terrible. The agent ANKUR had no idea what he was doing, so he was flustered which resulted in him being short-tempered and nasty. Zero stars for him - but the New Hartford store made good on his ineptness. I ended up having to pack up my PC and drive over an hour. The in-store agent (Landon) was excellent - so 5 stars to him.
• ND

  Nancy DeGennaro

  Feb 10, 2026
  5.0
  I just dealt with a rep from the Geek Squad to set an appointment to set up my computer. I don't remember her name but she had the patience of a saint. I had no idea what I was doing and she was wonderful. She had to help me with every step. I want to give her a 5+ for her complete understanding of my lack of knowledge and got me thru the whole process. I could not find the survey to write this
• CB

  Carolyn Bivens

  Dec 19, 2018
  4.0
  Awesome customer service Best Buy rocks
• HB

  Helen Buttiglieri

  Nov 1, 2017
  1.0
  You cannot reach the whole store by phone... cannot reach Geek Squad.....I pay excellent $$ to have their service. When my contract runs out, the whole store will never see me again. It is not the workers fault....I blame whoever owns it. Very poor customer service.