Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
"Victra is your local Verizon Authorized Retailer in New Hartford, NY.
Visit our Verizon Store in New Hartford for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection."
Customer service is vital in this business, please study it
TG
Travis Gokey
Feb 9, 2026
5.0
The Verizon is the best and I love it.
BW
Brian Woodley
Oct 21, 2025
5.0
I would rate the Staff at this Verizon Store with 10 Stars if I could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I'm 72 Years Old and I came to their store when no one else would help me and the Staff showed me Immense Compassion and Respect. Their Parents must be Very Proud of them!!!!!
Since the details of my Situation are Very Personal I would have No Problem with sharing with people the Personal Details of my Visit through Private Messaging
RZ
Roman Zhuk
Oct 9, 2025
1.0
After being a loyal Verizon customer for over 11 years, I am appalled by how poorly I was treated upon switching to another provider. Verizon effectively robbed me of my accumulated Verizon Dollars, offering no resolution or accountability. This experience revealed the true nature of Verizon’s “customer service” — nonexistent when you actually need assistance. Their focus is entirely on making a sale, not on supporting the customers who’ve kept them in business for years. A company that disregards loyalty and integrity this blatantly doesn’t deserve anyone’s business.
DC
Dorothée Caulfield
Sep 25, 2025
5.0
Super great service. Spent all the time with me that I needed. Friendly and knowledgeable.