Best Buy

4.1
1896 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4725 Commercial Dr, New Hartford, NY
13413, United States

Hours

Reviews

4.1
1,896 reviews
5 stars
1,005
4 stars
464
3 stars
209
2 stars
78
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; some customers found them helpful and knowledgeable, while others experienced long wait times and poor assistance.

Product Availability

Customers noted a limited selection of certain items, particularly lower-end products, and issues with stock availability.

Geek Squad Issues

Many reviews highlighted dissatisfaction with Geek Squad services, citing poor communication and inefficiency.

Store Experience

The store ambiance and cleanliness received positive remarks, but some customers felt overwhelmed by staff approaching them too aggressively.

Pricing Concerns

Several customers expressed that prices were high compared to online competitors like Amazon.
  • OB
    Osvaldo Bosch
    Oct 28, 2025
    5.0
    Great breakfast and ambiance
  • RK
    Robert Kerr
    Oct 25, 2025
    2.0
    Stopped in to buy a TV, was greeted at the door by an associate that was very pleasant. He asked what I needed, and I told him. He said someone would be over very shortly to help, but no one came to help. I went to Walmart and git a TV
  • CW
    Charles White
    Oct 21, 2025
    3.0
    They have a little bit of everything. The staff was very helpful when I sought help. However I didn't appreciate being bombarded by staff while I was entering the store. It felt like the electronic Mafia was seeking me out and wanted to know why I was there and what I was looking for. I'm glad that assistance is there if I need it, but maybe I just wanted to look around. They came on too strong and got directly in front of me as if to block me unless I told them what I was looking for. I'm sure that they probably meant well, but for crying out loud just let me get inside peacefully. I don't have a reason to go here often, so I can speak to whether this is common practice. But I didn't appreciate it and it does sway me as to thinking I'll just go to a different store next time. When I go to places like this before I make my our hade I like to look around and see what's new and such.
  • PE
    Philip Edkins
    Oct 19, 2025
    5.0
    There phone guy helped a lot with no $
  • NM
    nick maxwell
    Oct 12, 2025
    5.0
    They are awesome there very helpful and they treat me great

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in New Hartford, NY?

You can shop for TVs, computers, appliances, cameras, and more at Best Buy. The store offers a wide selection of electronics and appliances.

What are the operating hours of Best Buy in New Hartford?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.