Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed; while some customers praised the helpfulness and politeness of staff, many reported rude behavior, long wait times, and a lack of accountability.
Repair Issues
Numerous customers expressed dissatisfaction with repair services, citing delays, poor communication, and unresolved issues after repairs.
Sales Pressure
Several reviews mentioned aggressive sales tactics, particularly regarding Apple Care, leading to customer frustration.
Store Environment
The store was noted for being clean and well-organized, but some customers experienced long wait times and felt staff were unhelpful.
CR
Colin Reid
Jan 5, 2026
1.0
They won’t have what you need
JP
Joe Planck
Jan 4, 2026
1.0
The “genius” told me that the only option was to replace my device for $400.00. Local shop will fix it for less than 100. Things that make you go hmmmmm….
SS
Stefan Swierkosz
Dec 25, 2025
5.0
Friendly and knowledgeable staff assistance.
TT
Teveria2020
Dec 21, 2025
5.0
Very impressed with the customer service here. Everyone was very polite and helpful. I came in for a repair and they explained what needed to be done very clearly and patiently.
DF
Damchö Diana Finnegan
Dec 1, 2025
5.0
I love this store! Really outstanding customer service, responsive, flexible, and expert. High five to Brandon M, who is outstanding support at the “Genius Bar” (their customer service out area) inspired me to write this review. Have been here several times, and bought my iPhone and accessories here and appreciated there was no hard sell at all.
At Apple Nanuet, you can shop for iPhone, Mac, Apple Watch, iPad, and more Apple products with the assistance of Specialists.
What are the operating hours for Apple Nanuet during the week?
Apple Nanuet is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sunday.
Does Apple Nanuet offer technical support services?
Yes, Apple Nanuet provides technical support at the Genius Bar to assist with various Apple device issues.
Can I buy Apple products online through Apple Nanuet?
You can order Apple products through the Apple Store app or the Apple retail website linked to Apple Nanuet.
Is Apple Nanuet accessible for customers with disabilities?
Yes, Apple Nanuet has a wheelchair accessible entrance to accommodate customers with disabilities.
What payment methods does Apple Nanuet accept?
Apple Nanuet accepts debit card payments and mobile NFC payments for customer convenience.
Does Apple Nanuet offer in-store pickup and delivery services?
Yes, customers can choose in-store pickup and delivery options when shopping at Apple Nanuet.
Where is Apple Nanuet located and what is the contact phone number?
Apple Nanuet is located at 8115 Fashion Drive, Nanuet, NY 10954. You can call them at +1 845-215-6980.
What local attractions or stores are near Apple Nanuet for convenient shopping or dining?
Nearby Apple Nanuet, you can visit the Nanuet Town Centre shopping center, enjoy a meal at Villa Pizza, or relax at Teavana Shops at Nanuet before or after your visit.
How can I get to Apple Nanuet using local transportation or nearby landmarks?
Apple Nanuet is located near popular landmarks like Nanuet Town Centre and Villa Pizza, making it easy to find. Customers can use these landmarks or nearby stores such as Sears to navigate to the store.
Are there nearby services or beauty salons close to Apple Nanuet for additional errands?
Yes, beauty salons including Drybar, Trade Secret, and Mario's Professional Barber Shop are nearby, allowing you to combine a visit to Apple Nanuet with other services.