Verizon

4.8
716 reviews

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in N Syracuse. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
113 Lawrence Rd E, N Syracuse, NY
13212, United States

Hours

Reviews

4.8
705 reviews
5 stars
645
4 stars
18
3 stars
8
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and knowledge, with specific mentions of employees like Jesse, Joe, and Shane providing excellent service.

Billing Issues

Several reviews highlighted dissatisfaction with billing practices, including unexpected charges and misleading information about plans.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about poor service, particularly regarding management and handling of customer issues.

Staff Changes

Customers expressed disappointment over the departure of previously well-regarded staff members, which impacted their perception of the store's service quality.
  • MM
    Mariley Aviles Morales
    Nov 8, 2025
    5.0
    Good costumer service
  • RD
    Robert Diorio
    Sep 24, 2025
    1.0
    I was lied to I think just so they could sell me the phone. The guy I dealt with his name was Jesse and he told me that after six months my bill would be around $70. I'm still at 83. Also he told me the screen protectors would be free Which I just got charged around $11 for one and apparently I had a $10 a month Spotify that I've never used and I am basically not happy. There's probably more I can't even think of but when I walk in and they tell me he's not here any longer apparently, that means the warranty is over to me. This is nonsense.
  • DM
    Dick Maloney
    Sep 4, 2025
    5.0
    I was having issues with my phone and came to the North Syracuse Verizon store to see if they could help me. I was waited on promptly and Derek took my phone and corrected the problems in a timely manner. Appreciated the good service.
  • SS
    Shawn Surma
    Aug 11, 2025
    3.0
    Power outage due to a fire on the roof of the dollar general next door made it impossible to conduct business today. I will try again tomorrow
  • LC
    Lisa Cayea
    Aug 9, 2025
    5.0
    Go to the one in North Syracuse. They are amazingly helpful!!

Frequently Asked Questions About Verizon

What are the regular business hours of Verizon in N Syracuse?

Verizon in N Syracuse is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Does Verizon in N Syracuse offer in-store pickup services?

Yes, Verizon in N Syracuse offers in-store pickup services for your convenience.