Mixed experiences with customer service; some staff were helpful and knowledgeable, while others were rude and unresponsive.
Store Cleanliness
The store is generally clean and well-organized, but there are reports of unsanitary conditions in the bathrooms.
Checkout Experience
Long wait times at checkout and issues with order pickups were frequently mentioned.
Product Availability
Customers reported inconsistencies in product availability and pricing, leading to frustration.
Staff Attitude
While some staff were praised for their professionalism, others were criticized for being dismissive or unhelpful.
AE
Ainsley Esmie
Dec 30, 2025
3.0
I've been to Best Buy multiple times, and unfortunately, my experiences haven't been great. The store has a wide variety of items that catch the eye, but somehow it never seems to work out for me.
Last visit, I went in with the intention of buying a Starlink device I'd been eyeing for a while. I hoped this time would be different, but sadly, it wasn't. Upon entering, everything looked perfect as usual. I asked a rep about Starlink availability, and without even checking, they said there were none. I continued browsing and found two Starlinks on display. When I asked another rep, they actually checked and found one in storage. One unhelpful rep and one helpful rep - expected Best service.
The helpful rep also answered other questions I had, which was great. But when it was time to pay, the price had jumped by $100 with no clear explanation. No one seemed keen on explaining the change, so I decided not to buy. Pricing issues seem to be a recurring theme at Best Buy.
To top it off, the checkout wait time was ridiculously lengthy for the 3 persons in line. Overall, it was another meh experience. Hoping for a better one next time.
MP
Madhu Panicker
Dec 24, 2025
2.0
The cashier was nasty and unattentive. She was on her phone talking to her friend or somebody about rain or snow while we were standing in front of her at the register. That was completely unprofessional ;however the person In the Geek Squad section made it a much more pleasant visit.
TV
Tony Tone Vega
Dec 21, 2025
5.0
The doctor and the rest of the staff are super professional and so welcoming. They kept me up to date regarding my current procedure and future procedures. They even worked out a payment plan, which I'm so great for. Keep up the excellent work.
KE
Kerene Edie Ellis
Dec 13, 2025
5.0
i love how organized this store is. I got my first credit card as a student years ago and I have purchased most of my digital tools from here using my card. The staff is usually attentive to customers as they walk in and offer help if they see anyone looking for items. I highly recommend this store as they have a wide range of inventory.
ML
Mindy Lopez
Dec 13, 2025
1.0
Horrible yo sé que tiene muy buenos comentarios pero a mi en lo personal me trataron horrible desde que entré nadie me ayudó yo hiba tan feliz con mi esposo porque queria comprar los regalos de mis hijos como lo hago todos los años pero me trataron feo trate de hablarle a alguien y solo me hizo con la mano no spanish groseramente 😞 cuando no se tomaron el tiempo de nisiquiera preguntar si yo hablaba inglés que si lo hago por cierto pero el nivel de racismo solo por ver que soy hispana les hace creer que no hablo inglés me sentí mal y mejor me fui a buscar otro lado para comprar mis regalos
What are the store hours for Best Buy in Mount Vernon?
Best Buy in Mount Vernon is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Mount Vernon offer in-store and curbside pickup options?
Best Buy Mount Vernon offers in-store pickup. However, curbside pickup is not available at this location.
Can I get technical support or repair services at Best Buy Mount Vernon?
Yes, Best Buy Mount Vernon offers Geek Squad support for technical help and repair services.
Is electronics recycling available at Best Buy Mount Vernon?
Yes, Best Buy Mount Vernon provides electronics recycling services.
What types of products can I find at Best Buy Mount Vernon?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Mount Vernon.
Does Best Buy Mount Vernon provide same day pickup for orders?
Yes, customers can enjoy same day pickup at Best Buy Mount Vernon.
What are some convenient nearby places I can visit before or after shopping at Best Buy Mount Vernon?
Nearby places include Poppy's Deli for Caribbean food, Starbucks for coffee, and the United States Postal Service for mailing needs.
Where can I find food options close to Best Buy Mount Vernon?
You can find several restaurants nearby such as Great Wall for Chinese cuisine, Flaming Grill offering buffet and American food, and Lou's Hot Dogs for classic American fast food.
Are there any nearby services at or close to Best Buy Mount Vernon for mobile phones?
Yes, Metro by T-Mobile, a mobile phone store and telecommunications company, is located nearby.
What payment methods are accepted at Best Buy Mount Vernon?
Best Buy Mount Vernon accepts debit cards and paychecks. Cash-only payments are not required.