Best Buy

Reviews

• NN

  Niche

  6 days ago
  2.0
  Only went to geek squad. Geek squad has lost it's touch and customer service. They used to be very helpful and Very attentive to your needs and fix your device without any issues or problems. Now it's long wait and you walk out without your device fixed and recommend to go to a smaller, under qualified retail " You break we fix."
• KI

  Keiichi Ishikane

  Apr 23, 2026
  5.0
  On April 21, 2026, I went to Best Buy Geek Squad desperately looking for help to fix my two computers with different serious problems. I was very lucky to have met a Geek Heremy at the Best Buy store. What an amazing experience with him! He is very knowledgeable, highly competent and professional. He diagnosed my computer issues, and found perfect solutions to the problems immediately, and fixed the problems within one day. Most importantly, he explained the problems clearly in simple terms. He did not make me feel uncomfortable for not being “tech-savvy”. Furthermore, as I noticed, in order to reduce the waiting time for the customers, he was taking care of 4 different customers at the same time during my visit. I believe that Heremy is a great asset to Best Buy. The service provided by Geek Squad worths every penny of the Best Buy Geek Squad membership we pay.
• MC

  manny cl

  Apr 15, 2026
  1.0
  I do my best never to come to this location, workers always goofing around and in the computer area the have no clue what they're doing. I decided not to go to central ave where I always go because they are super helpful there and really go beyond to help you out. But here mount vernon location just the opposite, they try to ignore you like they're not hearing you and you if you do get their attention they have no clue. I was tired and didn't want to drive to central ave so I stopped here since it's been awhile from always having super bad experiences here, I asked the guy for a KVM switch, he sends me to WiFi section, a little perplexed on why WiFi section I go anyway there are obviously just network switches, I go back and tell look I'm for a KVM switch I'm not looking for network switch. He says we don't sell that, I'm like what? are you serious, he literally asked a co-worker, mind you this is the computer section, and the guy actually asks what is that. I looked it up in Google to actually show him and they had no clue. This is the employees that Mount Vernon Best Buy has. This is every single time here, even central ave employees and said they've had customers say that when they've come in of how bad this store is. Never again am I coming here, not worth the headache, buying it from Amazon even they charge me 3 times the price but it worth it than coming to this location. Totally Horrible I do not recommend this location at all.
• CC

  Candid Chica

  Apr 14, 2026
  5.0
  This was my first visit to this location and I was impressed by the overall look of this Best Buy and how quickly I was able to get assistance by the sales associate, who btw was friendly and extremely helpful.
• WO

  Wanda Ortiz66

  Apr 7, 2026
  1.0
  OMG! Terrible place! The service sucks! I went to buy a charger and I was asked to go to the back of the store. So, I walked to the back of the store and waited over 20 minutes and mind you that the store was practically empty. So I called out for help, no one answered! I was upset. So I yelled out for help and you can hear the echo finally a lady said to me that the other staff was helping the other people! I said what people???? And I asked her what she was doing and she walked away. Finally out of the clear blue ......a man came and three ladies came to the section I was in and one of them help me. And I said, where were you guys???? They were hanging in the back room "Chilling" not going back! Your company has lazy people working for you! Ugh!

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