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Brand Certified

Verizon

4.3
(218 reviews)

Business Details

290 Larkin Dr, Monroe, NY
10950, United States
(845) 783-3696

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 290 Larkin Dr. in Monroe, NY 10950

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
290 Larkin Dr, Monroe, NY
10950, United States

Hours

Reviews

4.3
218 reviews
5 stars
176
4 stars
4
3 stars
1
2 stars
0
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff while others report rude and unprofessional behavior.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to assist with phone upgrades and plans.

Store Operations

Numerous complaints about poor store management, including locked doors during business hours and long wait times.

Overall Experience

While some customers had excellent experiences, many expressed frustration and disappointment, indicating inconsistency in service quality.
  • AK
    amina kebbouri
    Jan 12, 2026
    1.0
    My experience was horrible . My spouse went to pick up my phone. The sales person hand him the phone and saying he already activated the phone. In good faith my husband took the phone as is in the box and left. Once he got home he opened the box it was missing the charging cable. He called the store and the sales person said the the missing cable is an apple issue with a rude tone and hang up. Until today my issue is not resolved I don’t recommend this store because of their bad costumer service
  • JM
    Jerry M
    Dec 8, 2025
    5.0
    Excellent friendly service. I highly recommend to all my friends and family
  • CW
    Connor Wilensky
    Dec 5, 2025
    5.0
    Santana always makes getting a new phone and easy process and always finds me ways to save money!
  • DG
    Darragh Gill
    Dec 3, 2025
    5.0
    Great customer service, who genuinely wanted to help. Would highly recommend.
  • MS
    Margaret Stahl
    Nov 12, 2025
    5.0
    I initially went to the Verizon near the Newburgh Mall. There I was informed that there were no special offers for me and I would have to wait till Black Friday. I decided to try my luck at the Larkin Drive Verizon as there I had always been treated very well and I also found it hard to believe that I wouldn’t qualify for some discount as I my phone was a dinosaur. Not only did the guy who helped me find a great deal for me, but also took his time and wanted me to go through all my apps on the new phone to make sure all were working. I hate changing phones, but he made it so easy and removed all the pressure from the stress that comes from a new phone.

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