Verizon

4.3
214 reviews
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Business Details

290 Larkin Dr, Monroe, NY
10950, United States
(845) 783-3696
https://www.russellcellular.com/store-locations/monroe-1-ny
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 290 Larkin Dr. in Monroe, NY 10950

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
290 Larkin Dr, Monroe, NY
10950, United States

Hours

Reviews

4.3
210 reviews
5 stars
170
4 stars
4
3 stars
1
2 stars
0
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising staff like Avery and Pedro for their helpfulness, while others report rude and unprofessional behavior from employees like Santana.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to explain options clearly, particularly praising employees like Avery and William.

Store Hours

Multiple reviews mention issues with the store being closed during posted hours, leading to customer frustration.

Wait Times

Customers frequently reported long wait times and lack of acknowledgment from staff, leading to dissatisfaction.

Overall Experience

While some customers had positive experiences and would recommend the store, others expressed strong dissatisfaction and vowed not to return.
  • MS
    Margaret Stahl
    Nov 12, 2025
    5.0
    I initially went to the Verizon near the Newburgh Mall. There I was informed that there were no special offers for me and I would have to wait till Black Friday. I decided to try my luck at the Larkin Drive Verizon as there I had always been treated very well and I also found it hard to believe that I wouldn’t qualify for some discount as I my phone was a dinosaur. Not only did the guy who helped me find a great deal for me, but also took his time and wanted me to go through all my apps on the new phone to make sure all were working. I hate changing phones, but he made it so easy and removed all the pressure from the stress that comes from a new phone.
  • DA
    Deena Aglialoro
    Oct 8, 2025
    5.0
    Absolutely wonderful- patient, funny, helpful, and knowledgeable. I would recommend and go back in a second :)
  • LB
    Luba Brown
    Sep 10, 2025
    5.0
    Great service very easy helpful and informative. Best upgrade experience. Highly recommend
  • JK
    Joel katz
    Aug 12, 2025
    1.0
    The worst customer service I’ve ever experienced, don’t know how they’re still in business.
  • CJ
    Carlos padua jr.
    Aug 4, 2025
    5.0
    Great service 👏
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Frequently Asked Questions About Verizon

What products and brands does Russell Cellular in Monroe, NY offer?

Russell Cellular offers Verizon Wireless services and sells products including smartphones, tablets, accessories, and smartwatches from brands like Verizon, Samsung, Google, Apple, Motorola, and LG.

Where is the Russell Cellular store located in Monroe, NY?

The store is located at 290 Larkin Dr, Ste 104, Monroe, NY 10950.