Verizon

4.3
216 reviews
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Business Details

290 Larkin Dr, Monroe, NY
10950, United States
(845) 783-3696
https://www.russellcellular.com/store-locations/monroe-1-ny
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 290 Larkin Dr. in Monroe, NY 10950

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
290 Larkin Dr, Monroe, NY
10950, United States

Hours

Reviews

4.3
212 reviews
5 stars
172
4 stars
4
3 stars
1
2 stars
0
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful service from staff members like Avery, Pedro, and William, highlighting their knowledge and willingness to assist.

Negative Experiences

Several reviews reported extremely poor customer service experiences, particularly with staff members like Santana, who were described as rude and unhelpful.

Store Operations

Customers expressed frustration with inconsistent store hours and long wait times, with some reporting being ignored or not acknowledged by staff.

Overall Satisfaction

While many customers had positive experiences and would recommend the store, there were significant complaints that affected overall satisfaction, particularly regarding specific employees.
  • JM
    Jerry M
    Dec 8, 2025
    5.0
    Excellent friendly service. I highly recommend to all my friends and family
  • CW
    Connor Wilensky
    Dec 5, 2025
    5.0
    Santana always makes getting a new phone and easy process and always finds me ways to save money!
  • DG
    Darragh Gill
    Dec 3, 2025
    5.0
    Great customer service, who genuinely wanted to help. Would highly recommend.
  • MS
    Margaret Stahl
    Nov 12, 2025
    5.0
    I initially went to the Verizon near the Newburgh Mall. There I was informed that there were no special offers for me and I would have to wait till Black Friday. I decided to try my luck at the Larkin Drive Verizon as there I had always been treated very well and I also found it hard to believe that I wouldn’t qualify for some discount as I my phone was a dinosaur. Not only did the guy who helped me find a great deal for me, but also took his time and wanted me to go through all my apps on the new phone to make sure all were working. I hate changing phones, but he made it so easy and removed all the pressure from the stress that comes from a new phone.
  • DA
    Deena Aglialoro
    Oct 8, 2025
    5.0
    Absolutely wonderful- patient, funny, helpful, and knowledgeable. I would recommend and go back in a second :)
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Frequently Asked Questions About Verizon

What products and brands does Russell Cellular in Monroe, NY offer?

Russell Cellular offers Verizon Wireless services and sells products including smartphones, tablets, accessories, and smartwatches from brands like Verizon, Samsung, Google, Apple, Motorola, and LG.

Where is the Russell Cellular store located in Monroe, NY?

The store is located at 290 Larkin Dr, Ste 104, Monroe, NY 10950.