Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Mohegan Lake for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
205 reviews
5 stars
102
4 stars
37
3 stars
10
2 stars
5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for rudeness and unprofessionalism.
Staffing Issues
Many customers reported long wait times and understaffing, leading to frustration during their visits.
Product Knowledge
Several reviews highlighted the staff's expertise and ability to resolve issues effectively, although there were instances of misinformation.
Appointment System
Customers expressed dissatisfaction with the appointment system, noting that it often led to longer wait times and confusion.
Overall Experience
While some customers had positive experiences and recommended the store, others had negative encounters that led them to seek service elsewhere.
- FSFabian Sanchez1 day ago1.0THIS IS ABSURD — Verizon finally explained the $1,600 charge… and it only made things worse. I got a bill for $1,616.99 even though every device on my account shows $0 balance, some even have credits, and everything says “Service disconnected.” When I called Verizon, they told me the $1,600+ is a “buyout fee.” Okay… but then why does the bill show ZERO device balances? Why is there NO itemization? Why is the entire $1,600 dumped into one vague line called “Account-wide charges”? If it’s a buyout, show the breakdown. Phones, taxes, payoff amounts — ANYTHING. But nope. The bill shows nothing, just a huge lump charge you’re supposed to blindly accept. And here’s the kicker: This structure conveniently prevents you from qualifying for device reimbursement from your new carrier. Your phones show paid off, so the new carrier won’t reimburse you. But Verizon still hits you with a $1,600+ “buyout” anyway. If that doesn’t raise UDAP consumer-protection concerns, I don’t know what does. Meanwhile: ❌ They marked my bill OVERDUE ❌ While still withdrawing money through direct debit ❌ Then locked me out of my account so I can’t remove the direct debit ❌ And customer service was just scripted nonsense 📸 Picture of my actual Verizon bill is attached — zero balances, yet $1,600 magically appears as “account-wide charges.” Consumers deserve transparency. This is ridiculous.
- JPJoe PerezNov 9, 20251.0Don't use Verizon especially prepaid. If you have your phone shut off and use another store they will keep charging you and give you a hundred lies way they keep changing you. I never had this problem with any other phone company.
- BCBruce ContoisNov 3, 20251.0I’ve been to this store twice in the past 6 weeks regarding a printer connection issue. The Verizon rep was rude and his reply was curt. He referred me to other resources. Oddly, it was the same representative both times. This is one of their corporate stores where the service is supposed to be top notch. ZERO Stars from me for this store. Unfortunately, you must select at least one star to proceed.
- MMMatt MerewitzOct 8, 20255.0Sandeep really helped our family by reviewing our plan and optimizing it. He was able to troubleshoot an issue and resolved it in a speedy manner. He followed up after the visit and my wife returned to him again when her iPhone no longer had hotspot. Sandeep is super responsive, helpful and knowledgeable!! If you need help, go to him! Verizon, you have a star here!
- ANAustin NanganoOct 3, 20255.0Jan Carlos was awesome. He helped me get back up in running. He was the definition of professional. I will be coming here for all my Verizon needs. Highly recommend
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Mohegan Lake?
The Verizon store in Mohegan Lake is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile phone brands are available at the Verizon Mohegan Lake store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Mohegan Lake store.
Does the Verizon store in Mohegan Lake offer online order pickup?
Yes, the Verizon store offers in-store pickup for online orders, along with options like free 2-day shipping, express lockers, and same-day delivery where available.
How can I schedule an appointment at the Verizon store in Mohegan Lake?
You can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app, allowing for a convenient shopping experience.
What products and services does Verizon in Mohegan Lake offer?
Verizon offers mobile plans, wireless internet plans, voice plans, Fios internet plans, and a variety of business-related products including cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon Mohegan Lake store?
The store accepts checks, debit cards, and mobile NFC payments, and does not require cash-only transactions.
Is free Wi-Fi available at the Verizon store in Mohegan Lake?
Yes, Verizon Mohegan Lake offers free Wi-Fi to customers inside the store.
What nearby places can I visit for food before or after shopping at Verizon Mohegan Lake?
Nearby food options include SUBWAY, Asian Cuisine, Pizza Hut, IHOP, and Charlie Brown's Steakhouse, perfect for grabbing a meal around your Verizon visit.
Where can I find a place to ship packages near the Verizon store in Mohegan Lake?
The UPS Access Point location, a nearby shipping center and courier service, is close to the Verizon store and convenient for shipping needs.
Are there any nearby banks or ATMs close to Verizon Mohegan Lake?
Yes, both Apple Bank and Apple Bank ATM are located near the Verizon store for your banking and cash withdrawal needs.