Many customers reported poor service, with long wait times and unhelpful staff being common complaints.
Staff Friendliness
Some reviews highlighted friendly and helpful staff, particularly in specific instances, but this was inconsistent.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented in availability.
Store Organization
Several reviews mentioned disorganization within the store, leading to confusion and difficulty in finding products.
Geek Squad Experience
Mixed feedback on Geek Squad services, with some praising their efficiency while others reported issues with scheduling and service quality.
RC
Rafael Cetino
5 days ago
1.0
If for some reason a person is thinking of going to buy Apple devices at this store DO NOT DO IT, they sell you many things related to Apple care and when it comes to suffering a problem they solve absolutely nothing, and they are not responsible for anything and treat you in the worst possible way
DS
Derek Sutter
Jan 1, 2026
1.0
Best Buy Mohegan lake store worst service staff walking around doing absolutely nothing took over an hour to get help no order if I could leave no stars I would.
JC
jared carrasco
Dec 31, 2025
1.0
Pretty horrible service. They wonder why stores are closing with horrible service like this. Refused to help because it was always "someone else has to help you" as if they aren't an employee here. Pretty useless overall and would not recommend coming in the store.
JP
Junior Powell
Nov 25, 2025
5.0
Best Buy cortland Associates and manager were awesome in assisting me with issues I was having with a purchase I made. In helping me I was happy to spend more money for OtterBox defender case and a glass protector for my new iPad Pro . I suggest the Cortland store to anyone who wants great service and especially store associate Angel manager Jerlyn. I thank them both and the store is a whole. Thank you 🤗
DF
Daniella Fiorilli
Nov 21, 2025
1.0
BestBuy in Mohegan Lake, NY has all of their calls rerouted to a customer service line. My 5-month-old GE oven is broken, and I can't get the person who sold it to me on the phone!
What types of products can I find at Best Buy in Mohegan Lake?
You can shop for TVs, computers, appliances, cameras, and more electronic products at Best Buy Mohegan Lake.
What are the store hours for Best Buy in Mohegan Lake?
Best Buy Mohegan Lake is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Does Best Buy Mohegan Lake offer curbside pickup services?
Best Buy in Mohegan Lake offers curbside pickup to conveniently collect your orders without entering the store.
Can I get repair services at Best Buy Mohegan Lake?
Yes, Best Buy Mohegan Lake provides professional repair services supported by the Geek Squad.
Is in-store shopping available at Best Buy Mohegan Lake?
Yes, Best Buy in Mohegan Lake allows customers to shop in-store to browse their wide selection of electronics and appliances.
What payment methods are accepted at Best Buy Mohegan Lake?
The store accepts debit cards and checks among other payment methods, but does not require cash only.
What are some nearby dining options close to Best Buy Mohegan Lake?
Nearby dining options include Panera Bread, Subway, Moe's Southwest Grill, and Applebee's Grill + Bar, perfect for grabbing a meal before or after shopping.
Are there any banking services near Best Buy Mohegan Lake?
Yes, M&T Bank is located close to Best Buy Mohegan Lake providing banking and financial services.
Where can I find shipping or courier services near Best Buy Mohegan Lake?
A UPS Access Point location is nearby, offering courier and shipping services for your convenience.
What family or child care facilities are near Best Buy Mohegan Lake?
There are several nearby child care and education facilities such as Childtime of Mohegan Lake and Children Of America Mohegan Lake close to Best Buy.