Best Buy

Reviews

• SB

  Scattered Books

  2 days ago
  4.0
  Had what I needed
• SM

  Shakia Moore

  3 days ago
  1.0
  I visited Best Buy yesterday to purchase a specific charger for my Dell laptop. Upon entering the store, I asked the man at the front door if the product was available. He confirmed that it was and directed me to the appropriate section. I also asked if someone could assist me, as the charger I needed is very specific. He stated that someone would be with me within five minutes. I waited in the laptop section for approximately 15–20 minutes. During that time, there were no employees in sight and no one came to assist me. I returned to the front of the store to inquire again about help. The same man responded in a short, sarcastic, and dismissive tone, stating, “They’re all busy. What do you want me to do?” I found this response unprofessional and unnecessary. As a customer, I was simply requesting assistance after waiting a reasonable amount of time. Due to this interaction, I chose to leave the store and went to Walmart, where I was assisted within a minute. This experience left a sour impression. I expected better customer service and was disappointed by the lack of follow-through and the dismissive attitude.
• JL

  Joe Levy

  Feb 13, 2026
  2.0
  Need more staff on the floor
• AG

  Anabiag Garcia

  Feb 4, 2026
  5.0
  Todo bien pero el vendedor no me dio garantía de un activulo de casi 500 dolares..
• MB

  Michael Bocelli

  Jan 23, 2026
  5.0
  The customer service representative we dealt with was amazing. Super knowledgeable, very friendly and accomodating. The new location is beautiful, the store is brand new and came out really nice.