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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,878 reviews
5 stars
1,531
4 stars
690
3 stars
321
2 stars
114
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service, long wait times, and unhelpful staff.
Product Availability
Customers noted a lack of stock and limited selection of items, with some expressing disappointment in the store's inventory compared to previous visits.
Geek Squad
The Geek Squad service received positive remarks for being efficient and knowledgeable, with several customers highlighting their helpfulness.
Store Environment
The store is generally described as clean and organized, but some customers feel it lacks the vibrancy and stock it once had.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication about order status.
- SMStephanie Matishek5 days ago5.0I just wanted to give a HUGE thank you to Geek Squad member Nick who saved my life after my computer broke right before finals week! Nick accommodated me without an appointment, soothed my anxiety, and made such helpful recommendations. I truly appreciated how he told his fellow coworker that the turnaround time on my computer was urgent. I felt like he truly understood the gravity of the situation and was quick to respond. Additionally, he also just completely got me when we were figuring out which bells and whistles were important to me and which weren’t and there was no pressure! Best Buy give this man a promotion and recognize the wonderful employee you have on your hands ASAP. Nick, thank you so much for all of your hard work, god bless you, and happy holidays!!!
- FSFrank Siena5 days ago1.0⭐☆☆☆☆ Very Disappointing Experience My wife and I bought a Samsung Frame TV at Best Buy Middletown, NY, and asked for professional installation. The Geek Squad installer made holes in our wall, couldn’t finish the job, and blamed the TV. The assistant manager promised to fix the damage and remove the installation charge, but corporate later contradicted everything. Another salesperson later admitted we should never have been sold that model since it wouldn’t mount flush to the wall — which was the only reason we bought it. Poor communication and zero accountability.
- JPJohnny and Shannon PenaNov 14, 20255.0Great staff very knowledgeable lots of deals
- EGElvis GirlNov 13, 20255.0The two men, who installed my son's car radio, were very kind and professional. They were the best. They installed the radio perfectly! I would highly recommend coming here to my family and friends.
- EBEd BockelmanOct 26, 20255.0I appreciate how environmentally friendly Best Buy is. They take my old lithium batteries and devices for recycling. I'm glad to see a store that survives the onslaught of online retail options, and I hope they stick around for many more years. Personnel are always friendly and welcoming. 👍
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Middletown, NY?
Best Buy offers TVs, computers, appliances, and more electronics and home appliances.
What are the store hours for Best Buy in Middletown?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Middletown offer curbside pickup?
Curbside pickup service is not currently available at this Best Buy location.
Can I get Geek Squad support at this Best Buy?
Yes, Geek Squad support and repair services are available at this location.
Is in-store shopping available at Best Buy Middletown?
Yes, in-store shopping is available without requiring appointments.
What payment methods does Best Buy accept?
Best Buy accepts debit cards and checks; cash-only payments are not required.
Does this Best Buy location offer electronics recycling?
Yes, electronics recycling services are provided at this Best Buy.
Where is Best Buy located in Middletown, NY?
Best Buy is located at 1100 N Galleria Dr, Middletown, NY 10941.
What nearby train stations can help me reach Best Buy in Middletown?
You can use the Metro North / NJT - Middletown Station, Middletown station, or Metro-North-Middletown train stations to access Best Buy easily.
What nearby shopping options are available around Best Buy in Middletown?
Nearby shopping includes JCPenney, Macy's, Christmas Tree Shops, Finish Line, and Toys"R"Us at the Galleria Mall area.
Where can I grab a bite to eat near Best Buy in Middletown?
Nearby dining options include Joey's Pizza, Baskin-Robbins for ice cream, and KPOT Korean BBQ & Hot Pot.