Apple Manhasset

Reviews

• GG

  Gearoid

  Nov 7, 2025
  5.0
  Quick, Efficient and Helpful
• HO

  Henri O

  Nov 2, 2025
  1.0
  The product is excellent. However, the service out my mind. First of all, pay $1000 shop in store they don’t even have a sofa for waiting area. Secondly, I ask a bottle water, no body even answer me. Last, they sell products only, not service. Do you know how e-sim drive you crazy? T-mobile and Verizon is none of my business. Do it by yourself. My dear ~
• VG

  Veronica g

  Oct 23, 2025
  5.0
  Jeffery went above and beyond to help my elderly mother in law with her purchase weeks ago. She doesn’t know much about phones and he did an amazing job helping her. She spoke about the gentleman the whole car ride home and how it’s so rare to find staff who have patience with the elderly
• IB

  I Ben

  Oct 22, 2025
  1.0
  Terrible experience today. I came to this Apple Store around 2:20 PM to get my phone repaired. I checked in, and the staff said someone would call me in about two hours. But guess what? They never even asked for my phone number — just my name and email. By 4 PM, no text, no email, no call — nothing. So what’s the point of “checking in” if no one actually follows up? The management at this location really needs to get it together. The check-in team is the most important part of the store — without a proper check-in process, no customer gets any service. It’s ridiculous. Also, the vibe in this store is completely off. You walk in, nobody greets you. The staff just stand around chatting. When I asked if I could buy a phone, someone told me to go “check in at the front.” Then even after checking in, I still waited another 10 minutes for anyone to acknowledge me. Seriously disappointing for an Apple Manhasser Store. Anyone knows how to make complaints to Apple management team? I have videos shows story.
• JQ

  Jerry Qiu

  Oct 21, 2025
  1.0
  I had a really poor experience and encountered a potential safety hazard that Apple refuses to take responsibility for. After updating my iPhone 15 Plus to iOS 26, it began crashing repeatedly and emitting a strange chemical smell. When I brought it to the Apple Store, I was shocked to learn that the battery had swelled--a clear safety issue. Despite this being a defect that could pose serious risks, the staff offered little help. Their only "solution" was to charge me $425 to replace the whole mainframe. They then suggested a $99 battery replacement but warned that it might not work, and if it didn't, I'd still have to pay another $425 for full repair. That's absurd. What happened to consumer product safety? Apple used to stand behind its products, but this experience showed me how far it has fallen--more focused on profit than customer safety. Also don't even bother contacting Apple support, they'll just tell you they don't know any better cause they're all incompetent.

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