Apple Manhasset

Reviews

• AS

  Aregama Sirisumana

  3 days ago
  5.0
  Staff members were very helpful, we went there to exchange a phone they helped us to get it done pretty quickly
• SC

  Stephen Chen

  3 days ago
  1.0
  I had an issue with my charger and I came early for my appointment but I noticed a lot of employees just standing around and just chitchatting, instead of resolving my simple issue. I heard one conversation about dogs and another conversation about working out. After finally getting some help, it was discovered that the charger was fine with other devices, but for some reason, it didn’t work with my iPad. The issue was the wire itself and it wasn’t damaged or anything because it worked fine with other devices, just not connecting to my iPad. The staff was not able to help me at all and told me I just had to buy another wire and spend about $30. He did offer a discount however it didn’t make sense to spend money for a product that should’ve worked in the first place. I asked the staff to see if they can fix the wire because the wire should be working. It does work for other devices, such as the store employees ipad and the stores MacBooks. My iPad was also working just fine because they tried another wire and it charged fine. The only solution they gave me was to buy another wire when the wire was working fine with other devices. Seems like they were just trying to scam me because they didn’t even bother trying to fix the wire. They said that they don’t fix wires here and that typically you just have to buy another one. This is the last time I’ll ever buy an Apple product ever again. What a terrible experience..
• MM

  Ms

  Dec 28, 2025
  1.0
  Worst customer service ever they couldn’t get my phone to work was there for almost 4 hrs. I got home and I got the phone to work my self. Thanks for wasting my time. Don’t waste your money n time with the so called Apple experts. I guess because if the device wasn’t bought from them they don’t care to help. Worse store in manhasset is the Apple Store.
• LK

  Larissa Kostal

  Dec 11, 2025
  5.0
  Super clean store. All staff were dressed professionally and eager to assist. Our appointment started on time and issue was resolved! A shout out to Remy for being personable, helpful and understanding.
• KM

  Kearra Medina

  Nov 23, 2025
  5.0
  I would like to thank the employees Lance and Adam for being wonderful. Lance being calm, cool and collected while also patient. Adam assisted me in setting up my Apple Watch series 11 with such a cheerful personality. I would like to thank the manager of the Manhasset store of having cultural diversity in the employee staff not to mention an excellent team. I’ve recently have had an unpleasant, distasteful and regretful experience with the Smith Haven Apple Store location and recommend everyone to reconsider going to this location for wonderful customer service. Not to mention for the manager of the Smith Haven location should take notes from the Manhasset location so they can better their team. Thank you to the Manhasset location for all your help. Thank you again to Lance and Adam!

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