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Brand Certified

Verizon

4.8
(839 reviews)

Business Details

521 State Route 67, Malta, NY
12020, United States
(518) 899-9850

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Malta’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Malta connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
521 State Route 67, Malta, NY
12020, United States

Hours

Reviews

4.8
839 reviews
5 stars
768
4 stars
25
3 stars
4
2 stars
2
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like John, Jonathan, and Zach for their exceptional service.

Sales Experience

Customers appreciated the low-pressure sales approach, with staff providing clear explanations and helping them find the best options without feeling rushed.

Mixed Reviews on Follow-Up

While many had positive experiences, some customers reported poor follow-up and communication issues after their initial purchase, leading to frustration.

Product Issues

Several reviews highlighted dissatisfaction with product-related issues, including incorrect charges and problems with accessories, indicating a need for better product support.

Store Environment

The store was generally described as clean and organized, but some customers noted discomfort with seating and long wait times during busy periods.
  • KK
    Kate
    6 days ago
    5.0
    Very convenient location and super friendly service here. They welcome walk ins and are genuinely happy to help their customers out. I appreciate the no fuss or over the top sales pitches. I’ve visited multiple times to seek assistance with service issues, billing questions, and even replacing a cracked screen cover. They have a decent selection of products to choose from too 👍🏻
  • PH
    Perrin Herman
    Feb 14, 2026
    5.0
    Visited this location today to address an issue with my parents account. Zach was calm and patient, and didn't send me away to just "call customer service". He took time to listen while I fumbled through an overview of the issue and quickly ascertained the next steps. I think I was in and out the door in less than 15 minutes thanks to him. I will return to this location for future needs specifically because of this excellent interaction.
  • CN
    Christina Nickerson
    Dec 5, 2025
    5.0
    I would give 10+ stars if I could! I was immediately greeted by Dominique and he helped me with my phone upgrade. At no time did I feel pressured to purchase anything I did not need. He listened to my needs and was very kind and patient. He even helped me connect my phone to my car! This is my go to Verizon location- highly recommend!
  • EC
    Erin Corrigan
    Oct 27, 2025
    1.0
    Charged me $50 for a screen protector with “free lifetime replacement” and then when I went to actually get the replacement, said there are actually zero free placement options. Wont be going back
  • CM
    Colin Mazzola
    Oct 24, 2025
    5.0
    Locked myself out of my phone when transferring to a new phone so I drove to the Verizon store last minute and met Zach. Zach was super knowledge and extremely friendly and made my time at the store quick and easy. We had an awesome conversation and he knew exactly what to do. Thanks Zach! 🏂

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Certified February 22, 2026Yext Knowledge Graph
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