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Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for poor attitudes and unprofessional behavior.
Product Issues
Several customers reported issues with products, including being sold incompatible devices and difficulties with service activation.
Store Experience
The store environment received positive remarks for cleanliness and ambiance, but there were complaints about long wait times and unresponsive staff.
Fraud Concerns
Multiple reviews mentioned experiences of feeling scammed or misled regarding charges and service agreements.
DR
David Rivera
Jan 5, 2026
5.0
I had a great experience. Manoj was awesome, he helped me purchase and set up my new device. Will definitely recommend.
DK
Deborah Kaiser
Jan 4, 2026
5.0
Just left Cricket . The gentleman working there Manuch , was extremely helpful. I am not computer savvy and he was patient and understanding. Customer service at its best! Highly recommend this place.
IS
Ivan Scarborough
Dec 17, 2025
5.0
Manoj was a great help in setting up my device. The Best.
AN
a name
Nov 29, 2025
5.0
Priyas' customer service was excellent- I would come here again and recommend anyone come here for help w their phone (: