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Best Buy

4.0
(2455 reviews)

Business Details

3601 Hempstead Tpke, Levittown, NY
11756, United States
(516) 796-8095

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3601 Hempstead Tpke, Levittown, NY
11756, United States

Hours

Reviews

4.0
2,455 reviews
5 stars
1,329
4 stars
544
3 stars
234
2 stars
65
1 star
283

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.

Product Availability

Customers frequently reported issues with product availability and misleading pricing, leading to frustration and dissatisfaction.

Sales Experience

While some customers had positive experiences with knowledgeable sales staff, others felt pressured or misled during the sales process.

Delivery Issues

Numerous complaints were made regarding delivery delays and poor communication about order statuses, contributing to customer dissatisfaction.

Store Environment

The store environment received mixed reviews, with some customers appreciating the helpful staff and organization, while others noted a lack of attention from employees.
  • NK
    Nick Kapsalis
    4 days ago
    5.0
    They always offer the most competitive prices and have a huge selection electronics and pc parts.
  • IG
    Ilene Gold-Corina
    Feb 19, 2026
    5.0
    Great service from Matt who was there from webroot and jumped in to help me purchase 6 items. Made picking out a laptop plus, plus so easy. So glad best buy has that kind of support and friendly service.
  • TJ
    Thomas Jedlicka
    Feb 17, 2026
    5.0
    Always clean well stocked and friendly staff. They had my order ready WAY before it was supposed to be. Everytime I walk into this store it’s always a warm welcome and polite staff.
  • TA
    Thomas Allred
    Feb 6, 2026
    2.0
    I got hit in the head with 2 hand towels. And on top of the while I was in the bathroom they cleaned off my table and got rid of my food. And to compensate me they only took 13 dollars off a 100 bill
  • PM
    P M
    Jan 15, 2026
    1.0
    I've had a Best Buy credit card for a long time. Have always been in good standing. In September 2025 there was an issue with my financial institution, causing 2 payments to be returned. Following that, I immediately brought my Best Buy account up to date utilizing a different payment account. Since then I have made 4 good payments and I am in good standing. I was just notified that my account was closed due to 2 returned payments in the last 6 months. I called to explain to them what I just wrote here, but my account will stay closed. I have to reapply for a new account. HA HA HA HA HA. FAT CHANCE. What they don't seem to realize is that electronics can be purchased just about anywhere nowadays, and they are hardly the only game in town. Their foot traffic has been sorely lacking. They should be bending over backwards to keep the small clientele that they have. Nope. Another one bites the dust. Funny thing. There's a BJ's right next door. I'll be getting my mother's new TV birthday present there, and NOT at Best Buy like I was going to. Worst Buy. Terrible customer service. Update: Regarding owner's response: Best Buy had their chance. They blew it. Plus, they want me to contact them through social media? Why not a corporate number? I wonder what they're afraid of. I don't do social media. I stand by my review.

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