Verizon

3.4
362 reviews
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Business Details

369 Rockaway Turnpike, Lawrence, NY
11559, United States
(516) 239-2016
https://www.verizon.com/stores/details/new-york/lawrence/lawrence-329846
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Lawrence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
369 Rockaway Turnpike, Lawrence, NY
11559, United States

Hours

Reviews

3.4
300 reviews
5 stars
142
4 stars
30
3 stars
22
2 stars
10
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many praising specific employees like Henry and Olu for their helpfulness, while others report rudeness and unprofessional behavior from staff, particularly from a few named individuals.

Employee Attitude

Numerous reviews highlight issues with employee attitudes, particularly mentioning rudeness and dismissiveness from certain staff members, which has led to negative customer experiences.

Management Issues

Several customers expressed concerns about poor management and lack of effective training for staff, suggesting a need for better oversight and employee development.

Positive Experiences

Despite the negative feedback, some customers reported excellent service and support, particularly from specific employees, indicating that experiences can vary widely.
  • DS
    Dan Supplies
    Dec 22, 2025
    5.0
    Hi, I take this opportunity to acknowledge the professional and kind assistance recieved from Chris. He really found all the solutions which i required and spent time to ensure everything was revolved. I'm very satisfied. With blessing, Jordan Roness
  • EM
    Elzora McRae
    Dec 12, 2025
    5.0
    Zhanna was a big help. Answered all our questions. Great customer service. Fast and efficient service. Jonathan was also a big help.
  • AS
    Avi Schwartz
    Dec 12, 2025
    5.0
    The best experience i have ever had. They literally were a life saver. I never leave reviews but this was needed to reciprocate the customer service.
  • VL
    vanessa lascano
    Dec 10, 2025
    1.0
    I dont understand why Zhana or Yana still has a job there when she is very rude and lacks customer service skills. Never coming back.
  • AY
    Alex Yushuvayev
    Dec 7, 2025
    5.0
    Had the best experience at this location. I had T-Mobile and when I stopped by to see what promotions Verizon had. Zhanna mad sure that I received the best deal. Switched me into a business plan gave me free phones and made sure that I left happy. But the best part was she reached out to me a few weeks later to make sure that my service was good and that I didn’t have any surprises on my bill. By far the best experience I ever had. Thank you Zhanna. I will be recommending businesses to you going forward.
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Frequently Asked Questions About Verizon

What are the Verizon store hours in Lawrence, NY?

The Verizon store at 369 Rockaway Turnpike in Lawrence is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which 5G smartphones are available at the Verizon store in Lawrence?

The Lawrence Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.