Verizon

Reviews

• AL

  Andrew Ludvigsen

  Oct 18, 2025
  1.0
  The inventory manager called me threatening to sue me if I did not return a product that I went there trying to return. They refused and told me to mail it to Verizon. They apparently messed up paperwork and can't admit fault. Verizon isn't the only person who can record a phone call.
• TR

  thomas rizzo

  Oct 17, 2025
  1.0
  Worst Verizon store I’ve ever been to. Been with Verizon since the beginning and never experience such rudeness as from this store, specifically the women with the blonde hair, what a miserable person. Went in there looking to upgrade and all she gave was attitude. Not only to me but the customer before me. I’ve learned I don’t deal with crap or accept this kind of unprofessionalism anymore I just walk out.
• JG

  James Guillen

  Oct 1, 2025
  1.0
  I approached this place and was greeted by a blonde lady who had the face that she didn't like her work, bad attitude and not very friendly, terrible customer service
• JB

  JONATHAN M (JONNY BOY)

  Sep 24, 2025
  1.0
  ****The female Spanish employee with glasses and no name tag is, confrontational, nasty, bitter and overall unprofessional if you care about having a positive experience avoid her at all costs better yet go to another location. This employee should be fired**** I have been with Verizon Wireless for about 7 years have spent around $10k over the duration of that time. When I upgrade my device and do a trade in I normally order my device to be picked up in a store locker, and I normally ship my trade in via UPS. I upgraded to the iPhone 17 Pro and opted in for the trade in promotion to receive $1100 over the course of 36 months for the trade in of my iPhone 15 Pro. I had selected to drop the trade in off at this location which I now regret. Upon arriving at the store when they first opened, I had my trade in and the printed-out sheet for the trade in information that Verizon sends you via email that contains all pertinent information relating to the trade in. I gave both to female Spanish worker and explained that this is a trade in. she asked me with a very nasty glare and disgusted look on face “why are you here sir” I repeated myself again with the same thing. Instead of her looking at the paper to help her understand why I was there because she clearly does not understand American conversation and contextual conversation, she became hostile and gave me so much attitude; I had to tell her to change her attitude and calm down but clearly she was looking for a reason to become confrontational and became that without a reason. I requested for another employee to help me she stated” he’s the manager he can’t help you”. Ater she further continued to exhibit incompetence, idiotic behavior, confrontational, unprofessional and other unreasonable/ unnecessary behavior I had to change my tone, become aggressive and pull the native New Yorker out to her and put her in her place which I did because she took the out of her tone and she walked about 10 feet away from me. The manager was standing by during all of this and instead of stepping in prior to all of this he waited until I pulled out the native New Yorker attitude to step in to help me on something that should have been 1,2,3. You don’t wait until a physical altercation almost occurs to step in; you step in before that but there seems to be a pattern of behavior with this store pertaining to incompetence, unprofessionalism, confrontational behavior and just overall bad management. This store needs an new management and new an overhaul of all new employees but regardless of what this store does, or doesn’t moving forward, I will go back to how I handled things previously which is ordering online to pick up in the locker and ship trade ins via UPS so I don’t have to interact with anyone at this store.
• RF

  Robert Frenkel

  Sep 21, 2025
  1.0
  "Just a heads-up for anyone thinking about shopping there - Zhanna the older blond woman can be really tough to deal with. She’s got massive attitude and was even dismissive enough to tell me to just buy from the Apple store instead of offering any real help. Proceed with caution!"

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