Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lake Grove for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
297 reviews
5 stars
164
4 stars
33
3 stars
25
2 stars
9
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for their helpfulness and professionalism, while others are criticized for being unhelpful and dismissive.
Staff Knowledge
Several customers noted that certain staff members, like Thalia and Jonathan, were knowledgeable and provided excellent assistance, while others felt staff lacked the necessary expertise.
Wait Times
Many reviews mention long wait times for service, with some customers expressing frustration over delays and inadequate staffing during busy periods.
Sales Practices
There are complaints about aggressive upselling and misleading information regarding pricing and plans, leading to customer dissatisfaction.
Store Environment
The store is described as busy and sometimes chaotic, with some customers appreciating the atmosphere while others found it overwhelming.
- TCTaylor CampbellNov 17, 20255.0Thank you Arham for being the goat 🎉 Great experience
- VGVincent GesualdiNov 10, 20255.0Great experience with switching from the mobile
- DLDana LevantiNov 9, 20251.0Awful. Got there at 5:15 pm- 2 people ahead of us- by 7:00 pm we were still waiting. Store closes at 8- at 7pm they are still checking people in to wait. They had NO intention of helping us that night. None! 3 staff members asking all people waiting if they had checked in? Really? I will never go to that store again.
- KMKiana MercadoNov 8, 20251.0My husband and I recently visited this Verizon store because we were thinking about switching from AT&T. We weren’t ready to make the move that day — we just wanted more information. The representative who helped us, a woman wearing a hijab, was extremely pushy and kept trying to sell me the new iPhone even after I explained multiple times that we weren’t switching that day and that I didn’t want the new phone. We eventually decided to switch to Verizon the following week. The process went okay overall, but she didn’t take the time to explain things to us, and I ended up giving in and getting the new iPhone. That meant I had to wait a few days for the phone to arrive. When we went back the next Friday to cancel streaming services and remove insurance, she came up to us and said, “What are you doing here?” — which I thought was very rude. She then told us she had been planning to waive our activation fees and that we should’ve come back to her for that. She never mentioned that before. She told us she only works weekends and to come back the next Friday so she could take care of it. When we came back the next week, she again said, “What are you doing here?” I reminded her of what she had told us, and she claimed it should have already been fixed and to just check our bill. We went back and forth, and I asked to speak with a manager. She disappeared to the back for about 10–15 minutes. While waiting, we noticed the fees were indeed being waived, but I still wanted to speak to a manager about her attitude. While waiting, I also spoke with another customer who said they were unhappy with the service too — apparently another employee told her, “Then do it,” when she said she was thinking of switching carriers. When the manager finally came out, I explained how I’d been addressed and treated. The representative denied saying those things, even though there were multiple witnesses. Overall, I don’t recommend working with her at all. She seriously needs customer service training — being dismissive, rude, and dishonest is not how you treat paying customers.
- LLLEOct 20, 20255.0⭐️⭐️⭐️⭐️⭐️ I rarely write reviews, but this time I absolutely have to! My phone number was completely deleted, and I went to four different Verizon stores nearby for help. Sadly, each one just told me to go home and call customer service on my own. I was honestly very disappointed and frustrated. Then I came to this store — and that’s when everything changed. I met Jonathan, who immediately stood out with his professionalism, kindness, and patience. He took the time to call Verizon customer service together with me, and stayed by my side for almost five hours. Even when the store was about to close, he promised to follow up the next day. Because my case was so complicated, it actually took three full days to resolve. But Jonathan never gave up. He kept following up, communicating with the support team, and making sure I was updated every step of the way. In the end, thanks to his persistence and dedication, my phone number was successfully restored! Jonathan is honestly the best representative I’ve ever met — professional, caring, and incredibly responsible. People like him make a huge difference. He truly deserves recognition, and I’ll always remember how much he helped me. He truly is the best salesperson I’ve ever met, and I believe he will always be that brightest shining star wherever he goes✨ Thank you so much to Jonathan and this amazing store. You turned an impossible situation into a success! 🙏🌟
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Lake Grove?
The Verizon store offers the latest 5G smartphones including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, Kyocera, and TCL devices, along with business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon Lake Grove location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule your in-store appointment online or via the My Verizon app for a convenient visit.
What options are available for order pickup and delivery at this Verizon store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Does the Verizon store accept mobile payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and paychecks; cash-only is not required.
What types of services does Verizon provide at the Lake Grove location?
Services include mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Where is the Verizon store located in Lake Grove?
The store is located at 1 Smith Haven Mall, Lake Grove, NY 11755.
What nearby stores can I visit when shopping at the Verizon store in Smith Haven Mall?
Nearby stores include UNIQLO, Journeys, Spencer's, Piercing Pagoda, and Banter by Piercing Pagoda, among others, offering clothing, shoes, jewelry, and beauty services for a comprehensive shopping experience.
Are there dining options near the Verizon store in Lake Grove?
Yes, you can enjoy nearby restaurants such as Little Tokyo for sushi, Charleys Cheesesteaks, Los Amigos Tacos, China Max, Nathan's Famous, and The Pizzeria of Lake Grove for various cuisines.
How can nearby transit or shopping centers help me find the Verizon store in Lake Grove?
The Verizon store is situated within Smith Haven Mall, a major shopping center that is a landmark in Lake Grove, making it easy for customers to locate and access various amenities including other retail and dining options.