Visit our store at Lake Grove for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unhelpful.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, leading to frustration.
Sales Practices
Concerns about aggressive upselling and misleading information regarding promotions and pricing were noted by several customers.
Staff Knowledge
While some staff members were praised for their knowledge and professionalism, others were criticized for providing incorrect information.
JD
Jennifer Danzi
6 days ago
5.0
female employee within the store was amazing not only did she help solve a problem with one of my lines. She also helped to save me some money.
ML
Marissa Lorenzo
Feb 15, 2026
1.0
Went to this location between 3-3:30pm today, 2-15-26, to buy a screen protector. The girl made me scan a QR code and sent me, a customer, away to get one from inside the nearby mall to “save money”. Would have been great had the guy inside the mall not been rude and said I’d have to order one anyway. Meaning I’d pay MORE for shipping. Had to go to another store all together just to buy a screen protector when I originally told the girl I wanted to buy one. This whole experience made me rethink if I even want to continue being a customer with Verizon.
EY
elizabeth younghans
Jan 29, 2026
5.0
Ian was my miacle today !!!! He was kind, patience, and took the time to make sure I understood. I could see how diligently he worked to get me the best deal. He just kept making me smile. Excellent employee
BC
Brian Cowell
Jan 27, 2026
5.0
Iian was great very professional really took his time explain everything clearly went above and beyond great employee and great person.
JC
Jarell Cowell
Jan 27, 2026
5.0
I was very pleased and happy with Ian at the Verizon store at the Smith Haven Store. He went above and beyond his expectations to please me.
What products and brands are available at the Verizon store in Lake Grove?
The Verizon store offers the latest 5G smartphones including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, Kyocera, and TCL devices, along with business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon Lake Grove location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule your in-store appointment online or via the My Verizon app for a convenient visit.
What options are available for order pickup and delivery at this Verizon store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Does the Verizon store accept mobile payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and paychecks; cash-only is not required.
What types of services does Verizon provide at the Lake Grove location?
Services include mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Where is the Verizon store located in Lake Grove?
The store is located at 1 Smith Haven Mall, Lake Grove, NY 11755.
What nearby stores can I visit when shopping at the Verizon store in Smith Haven Mall?
Nearby stores include UNIQLO, Journeys, Spencer's, Piercing Pagoda, and Banter by Piercing Pagoda, among others, offering clothing, shoes, jewelry, and beauty services for a comprehensive shopping experience.
Are there dining options near the Verizon store in Lake Grove?
Yes, you can enjoy nearby restaurants such as Little Tokyo for sushi, Charleys Cheesesteaks, Los Amigos Tacos, China Max, Nathan's Famous, and The Pizzeria of Lake Grove for various cuisines.
How can nearby transit or shopping centers help me find the Verizon store in Lake Grove?
The Verizon store is situated within Smith Haven Mall, a major shopping center that is a landmark in Lake Grove, making it easy for customers to locate and access various amenities including other retail and dining options.
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