Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,081 reviews
5 stars
563
4 stars
152
3 stars
64
2 stars
61
1 star
241
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of helpful and rude staff, with many customers experiencing poor service and unprofessional behavior.
Wait Times
Customers frequently reported long wait times for service, often exceeding expectations and leading to frustration.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for being uninformed about policies and procedures.
Store Environment
The store is described as clean and modern, but often crowded, making it difficult for customers to receive timely assistance.
- RRReviewerJan 2, 20261.0They told me I didn't need an appointment to pick up a replacement phone but I stood in the corner for almost an hour. This place is a nightmare always a long wait. Apple needs to open more stores in long island
- SGSsmuel GarciaJan 2, 20261.0They take forever My phone broke so I was gonna get a new phone And put my iCloud on it and person that works there said give me one minute And it’s been One hour and I’m still waiting for my phone
- SLSem LionDec 29, 20251.0I came to pick up my order through the app. Nobody is paying attention. They're treating me like a second-class customer. The waiters know how to collect their 5% service charge, but none of them are providing good service. There are cardboard boxes lying around for 15 lira. Nobody is asking me why I'm here or offering to help.
- NNNishaNDec 26, 20251.0Very poor customer service. The staff was rude, unprofessional, and rushed for no reason. Customer care and support were extremely disappointing. Overall, a frustrating experience and not what I expect from an Apple Store.
- DPdanna valeria morales padillaDec 13, 20251.0I had an uncomfortable experience at the Apple Store. During the purchase of my phone, the employee assisting me, CARLOS,, asked multiple personal questions that were unrelated to the transaction. His attitude felt intrusive, annoying, and unprofessional. Customer interactions should remain respectful and focused on the service being provided. Unfortunately, this experience did not meet that standard. *Español* Tuve una experiencia incómoda en la tienda Apple. Durante la compra de mi teléfono, el empleado que me atendió, Carlos, hizo varias preguntas personales que no tenían relación con la venta. Su actitud fue invasiva, fastidiosa y poco profesional. La atención al cliente debería ser respetuosa y enfocada únicamente en el servicio. Lamentablemente, esta experiencia no cumplió con ese estándar.
Frequently Asked Questions About Apple Smith Haven
What products and services can I find at Apple Smith Haven?
Apple Smith Haven offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more. You can get help from Specialists for purchases and technical support at the Genius Bar.
What are the opening hours for Apple Smith Haven?
Apple Smith Haven is generally open from 10:00 AM to 8:00 PM Monday to Thursday, extended to 9:00 PM on Friday and Saturday, and from 11:00 AM to 6:00 PM on Sunday. Hours may vary during holidays.
How can I contact Apple Smith Haven?
You can call Apple Smith Haven at +1 631-982-2500 or email them at smithhaven@apple.com.
Does Apple Smith Haven offer technical support and repair services?
Yes, Apple Smith Haven provides technical support and repair services through its Genius Bar and offers in-store repairs for Apple products.
Is Apple Smith Haven accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Does Apple Smith Haven offer in-store shopping and pickup options?
Yes, customers can shop in-store and also use in-store pickup for their orders at Apple Smith Haven.
Does Apple Smith Haven provide options for electronics recycling?
Yes, Apple Smith Haven has electronics recycling services available.
Can I find a Starbucks nearby Apple Smith Haven?
Yes, there is a Starbucks coffee shop close to Apple Smith Haven. It's a convenient spot to grab a coffee before or after your visit.
What toy stores are near Apple Smith Haven?
Near Apple Smith Haven, you can find the Disney Store, The LEGO Store, and Build-A-Bear Workshop, great places for toy shopping.
Are there clothing stores close to Apple Smith Haven?
Yes, several clothing stores are nearby including Hollister Co., American Eagle, Aerie, GUESS, Charlotte Russe, and U.S. Polo Assn., offering a variety of apparel options.