Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,057 reviews
5 stars
550
4 stars
149
3 stars
65
2 stars
61
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from helpful and knowledgeable staff to rude and dismissive interactions.
Wait Times
Many customers reported long wait times for service, often exceeding expectations and leading to frustration.
Appointment Issues
Several reviews highlighted difficulties in making appointments and issues with appointment adherence, causing further delays.
Product Knowledge
While some staff were praised for their product knowledge, others were criticized for being unhelpful or uninformed.
Store Environment
The store was described as clean and modern, but often crowded, which contributed to the overall customer experience.
- MBMadison BanfiNov 13, 20255.0Had a great experience in this store. The lovely employee named John H. was friendly and so helpful. Empathetic and respectful while solving the issues i was having with my iphone. I recommend this apple store at smith haven. Thanks john H for solving my cell phone issue and making this easy for me. I will be back
- JSJairo SerranoNov 7, 20251.0Nobody take care of you on this store, they don’t even try to solve your problem
- GDgio despeinesOct 27, 20251.0There’s at least 8 people at all times standing doing literally nothing and they have the audacity to tell you 2 hour wait, what are these guys getting payed for?
- DLDalays LantiguaOct 25, 20253.0Three stars only because it took us two days to solve something Jorge and Jeff solved in 10 mins. Jen was incompetent and then defensive and rude when confronted on day two. Everyone was made aware the broken iPhone was for a diabetic child who needs the phone for the insulin app- not only did she take hours to “fix”, “send out”, get a “loaner” etc, but ultimately sent my husband and son away to t-mobile for “evidence of purchase” for an iPhone we clearly had on a whole family plan they could see on their end AND completely ignored him upon their return for over an hour before he had to leave to go get our other children. She was nasty and dismissive the next day, where luckily two other intelligent employees not only figured out the issue with the phone in 10 mins; but arranged us to pick up a replacement same day in another store. If it weren’t for those two gentlemen, I’d never return to this store.
- RMRyan McCabeOct 6, 20255.0Alex was fantastic!! My iPhone was not charging and he completely cleaned out the charging port and gave me tips on how to keep it clean. He even gave me a call afterwards with some more information on the phone which was perfect because I was in a rush and he catered to me. I really appreciate his thoroughness with my appointment. He was so insightful, and the whole experience was great. My first time at that location, I’ll be back!!
Frequently Asked Questions About Apple Smith Haven
What products and services can I find at Apple Smith Haven?
Apple Smith Haven offers a range of Apple products including iPhone, Mac, Apple Watch, iPad, and more. You can get help from Specialists for purchases and technical support at the Genius Bar.
What are the opening hours for Apple Smith Haven?
Apple Smith Haven is generally open from 10:00 AM to 8:00 PM Monday to Thursday, extended to 9:00 PM on Friday and Saturday, and from 11:00 AM to 6:00 PM on Sunday. Hours may vary during holidays.
How can I contact Apple Smith Haven?
You can call Apple Smith Haven at +1 631-982-2500 or email them at smithhaven@apple.com.
Does Apple Smith Haven offer technical support and repair services?
Yes, Apple Smith Haven provides technical support and repair services through its Genius Bar and offers in-store repairs for Apple products.
Is Apple Smith Haven accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Does Apple Smith Haven offer in-store shopping and pickup options?
Yes, customers can shop in-store and also use in-store pickup for their orders at Apple Smith Haven.
Does Apple Smith Haven provide options for electronics recycling?
Yes, Apple Smith Haven has electronics recycling services available.
Can I find a Starbucks nearby Apple Smith Haven?
Yes, there is a Starbucks coffee shop close to Apple Smith Haven. It's a convenient spot to grab a coffee before or after your visit.
What toy stores are near Apple Smith Haven?
Near Apple Smith Haven, you can find the Disney Store, The LEGO Store, and Build-A-Bear Workshop, great places for toy shopping.
Are there clothing stores close to Apple Smith Haven?
Yes, several clothing stores are nearby including Hollister Co., American Eagle, Aerie, GUESS, Charlotte Russe, and U.S. Polo Assn., offering a variety of apparel options.